Hi Matthew, this is a team lead here at Mudflap. Thank you for bringing this to our attention. We're sorry to hear about your frustrating experience and we really want to look into this for you.
Since we aren't able to find your account from your review name, we've opened ticket #1601338 for you. Please reach out at [email protected] or 1-888-885-3835 and reference that ticket number so a manager can look into this ASAP and do their best to make it right.
J
Jerry · 写过 2 条评价 · 已认证 · 体验于 2026-06-07 ·
★★★★★
感谢凯伦，她是一个天使。
我的收据有一个小问题。 Mudflap 处理了这一切。我和一位代表交谈过，她确实帮助了我。
Mudflap, Inc. 回复2026-06-09
Hi Jerry, team lead from Mudflap here. We're sorry to hear about your experience and want to make this right. A manager will be reaching out to you by email shortly to look into your account, but in the meantime, don't hesitate to call us anytime at 1-888-885-3835 — we're happy to help.
R
Rik Heid · 写过 1 条评价 · 已认证 · 体验于 2026-06-02 ·
★★★★★
应用程序非常容易使用，您会发现...
应用程序非常易于使用，您可以找到自己要去的地方。 You click on the best price bingo couldn’t ask for anything easier.
Hi Darius, we’re sorry for the frustration. When suspicious activity is reported, we take extra steps to protect drivers and accounts, but we do our best to communicate throughout the process. Please email us at [email protected] so we can review what happened and work toward a resolution.
Hi Ada, we’re sorry this has caused issues keeping your trucks fueled. Credit line increases can happen over time with a history of on-time payments. Please email us at [email protected], and we’ll be happy to review your account and try to find a better solution.
Hi Richard, we appreciate you taking the time to share this. We understand how frustrating unexpected holds can be, especially when it impacts your balance.
The hold you’re seeing is a standard authorization when using a credit or debit card in the Mudflap app to ensure funds are available before fueling. Any unused amount is released right after fueling or canceling your code, but some banks can take a few business days to reflect that update.
If you’d like to avoid holds altogether, using a bank account (ACH) as your payment method can help prevent this issue.
We’re also sorry to hear about the trouble reaching support—that’s not the experience we aim to provide. We’ve flagged this with our team and have been trying to reach you, but it looks like your phone number on file isn't working. We sent you an email and hope to hear back from you soon so we can resolve your account concerns and make this right.
