American Financial Solutions

Thank you for your feedback and for allowing us to be part of your journey. We're glad we could help you work toward becoming debt-free. We understand that having to contact a creditor yourself can be frustrating, especially when you're expecting us to handle as much of the process as possible. While we work directly with creditors whenever we can, some creditors will not release payoff or account information to third parties, even with authorization on file. In those situations, we may need to ask clients to contact the creditor directly to obtain the information needed to keep things moving forward. Congratulations on paying off your debts, and we wish you all the best moving forward!

Hi Alice, We're sorry to hear you're experiencing this situation, and we understand how frustrating it can be when you're expecting a service and things don't go as planned. We believe there may be some confusion regarding the company involved. American Financial Solutions (MyFinancialGoals.org) is a nonprofit financial counseling organization. We do not make loans, provide title loans, accept vehicle titles, or lend money in any form. Our services focus on financial counseling, debt management plans, housing counseling, and financial education. Because we do not offer lending services, we have no record of the type of transaction described in your review. We have also attempted to reach out to you directly to better understand the situation and determine whether there may be any connection to our organization. If you would like to speak with us, please feel free to call us at 888-282-5494. We would be happy to assist in any way we can. We encourage you to verify the name of the company handling your transaction and contact them directly for assistance. We wish you the best and hope you're able to get the matter resolved quickly. — American Financial Solutions