National Debt Relief

Hello Lavonne, Thank you for sharing your feedback. We are sorry to hear about your experience and understand your frustration regarding the creditor matter you described. Our goal is to provide accurate information and support throughout the program. Creditor accounts can only be included after the necessary information is received, reviewed, and successfully added to a client's program. If there was any misunderstanding regarding the status of a creditor account, we sincerely regret the confusion and concern this may have caused. A member of our team will reach out to better understand your specific situation and to discuss any questions or concerns you may have. You may also reach out to our Client Success Team directly at 888-660-7427. Thank you, The National Debt Relief Team

Hello Gregory, Thank you for your feedback. We regret any dissatisfaction regarding the timeframe associated with resolving issues with one of your creditors. We understand the importance of having clear expectations and timely communication throughout the process. Please note that program terms, associated fees, and other important disclosures are fully outlined in the Client Agreement provided and reviewed at the time of enrollment. Additionally, because each creditor has its own policies, procedures, and response times, the length of time required to address and resolve creditor-related matters can vary and may not always be determined in advance. We apologize if the length of the contract was not clearly communicated to you and take your concerns very seriously. A member of our team will be reaching out to review the details of your program and further discuss any questions or concerns you may have. You may also reach out to our Client Success Team by calling 888-660-7427. Thank you, The National Debt Relief Team