National Debt Relief

Hello Christi, Thank you for bringing your concerns to our attention. We apologize for any misunderstanding regarding our fees and are sorry to hear about your situation. Settlement opportunities are dependent on a variety of factors, including creditor participation, account status, available funds, and creditor-specific policies. As a result, the timing and outcome of negotiations can vary from one account to another. We are sorry if you felt your concerns were not addressed or that communication regarding your remaining accounts was insufficient. Our intention is never to overlook or deprioritize any client's accounts, and we recognize how frustrating it can be when progress does not occur as quickly as expected. A member of our team will be reaching out to review the details of your program and further discuss any questions or concerns you may have. You may also reach out to our Client Success Team by calling 888-660-7427. Thank you, The National Debt Relief Team

Hello Anna, Thank you for taking the time to share your experience. We are sorry to hear that your interaction with our team did not meet your expectations, especially during what sounds like a very challenging period in your life. National Debt Relief evaluates each client's financial circumstances to determine available options, and in some cases, a loan product may be presented if it is believed to be an appropriate solution based on the information provided. However, participation in any offered solution is entirely voluntary, and clients are encouraged to carefully consider all available options before making a decision. During the enrollment process, we explain that, in order to negotiate effectively with creditors, it is often necessary for clients to temporarily stop making payments on enrolled accounts. This approach helps create the negotiation leverage needed to pursue reduced settlement amounts. We understand that this strategy may not be the right fit for everyone. However, as it is a common component of debt settlement programs, our team makes every effort to clearly explain the process and provide resources designed to support clients throughout their journey. Our program is designed to assist individuals experiencing financial hardship, and we understand that unexpected challenges can arise at any point during the program, including job loss or other significant life events. While program progress is dependent upon the availability of funds to support settlements, we have established processes and support options that may help clients navigate financial difficulties while working to keep their program on track. We encourage clients experiencing changes in their financial circumstances to contact us so that available options can be reviewed. Our goal is to ensure that individuals seeking assistance receive clear information that enables them to make informed decisions about their financial future. We understand that our program may not be the right fit for everyone, and we're very sorry to hear that our services did not meet your expectations. Please do not hesitate to reach out in the future should you require further assistance. You may also call during our hours of operation between 9:00 am and 10:00 pm EST at 888-660-7427. Thank you for considering National Debt Relief