New York Theatre Guide

Thank you for your review! Really glad the chatbot could connect you to a real person so quickly and that everything was resolved within 5 minutes. That's exactly the experience we want to deliver. We hope to see you booking with us again soon!

Thank you for your review! Three flight delays is an incredibly stressful situation and we're really glad Sam could communicate with you throughout and find a solution that meant you could still see the show. We'll make sure he knows how much it was appreciated. We hope the rescheduled show is everything you're looking forward to!

Thank you for your review! Operation Mincemeat really is something special and we're so glad it delivered. We hope to help you find your next spectacular show very soon!

We're really glad we could get the problem sorted so promptly. We hope to help you find your next show very soon!

We're really sorry to hear you're in this situation and we want to help. We've requested more details so we can look into your booking. If your show was cancelled, you will have received a 100% voucher for the full value of your tickets. If that voucher hasn't come through or isn't working, or you'd like to process a refund instead, please reach out to our team and we'll make sure a refund is taken care of for you.

We're really glad it was such a smooth experience. We hope to help you find your next show very soon!

We're really glad Marika could get straight on it and have everything resolved for you first thing in the morning. A duplicate payment is never a fun situation and we're pleased she could take the worry away so quickly. We'll make sure she sees this!

Thanks for sharing this! Really pleased Jess could help get the voucher working and get back to you so promptly. We'll be sure to pass your kind words along. We hope you enjoy the show!

We're really glad the process was so straightforward. We hope to help you find your next show very soon!

Thanks for sharing this! Really pleased Finnian could get your request sorted straight away. We'll be sure to pass your kind words along. We hope to see you back with us soon!

Thank you for this! Finnian is brilliant and we're so pleased he could deliver such a helpful and responsive experience. We'll pass your kind words along and hope to see you booking with us again soon!

Above and beyond from Sam — love to hear it! We'll make sure she knows how much it meant and we hope to see you back with us soon!

We're really glad it was such a smooth and enjoyable booking experience from start to finish. We hope you have an incredible time at the show!

We're really sorry the show was cancelled and we hope you get to see it another time. We're glad Alex could make the refund process as quick and painless as possible. We'll make sure he sees this — and we hope to help you find your next show soon!

We're really glad Finnian could make such an impression and go the extra mile so quickly. We'll make sure he sees this — and we look forward to welcoming you back soon!

So pleased everything went smoothly! Finding the right seats and getting your tickets sorted quickly is what we're all about. Thanks for taking the time to share your experience. We can confirm the seats you purchased are next to each other - This particular venue uses odd numbers for the left side of the venue. If you need any further clarification, please feel free to reach out to our Customer Experience team who will be happy to help!

It's always brilliant to receive such positive feedback — thank you! Ensuring our customers have a memorable theatre experience is what drives us, and we're delighted we could play a part in yours. We look forward to welcoming you back!

We're so glad our team was able to get this sorted for you! We're sorry for the frustration you experienced along the way — we understand how stressful it must have been, especially around the holidays. We want to reassure you that our support team is available 7 days a week, even on holidays, and always aims to respond as quickly as possible. We hope you enjoy the 7 PM show! If you have a moment, we'd really appreciate it if you could update your review to reflect the resolution our team has since provided for you. We look forward to helping you book your next show!

Wonderful to hear the whole process — from browsing seats to downloading your e-tickets — was quick and hassle-free. We work hard to make ticketing as simple as possible, so this is great to read. Thank you!

Thank you so much for this wonderful review! We are absolutely delighted to hear that Cheyenne was able to save the day — we will make sure she sees this and knows how much her efforts meant to you. She truly is a fantastic member of our team. We're also glad the ticket protection came through for you when you needed it most. Thank you for choosing New York Theatre Guide and we hope to help you find your next great show very soon!