Very easy to order the show tickets.
Reply from New York Theatre Guide2026-08-04
Thank you for your review! Really glad ordering was so easy. We hope to see you booking with us again soon!
About New York Theatre Guide
Data updated- Website
- www.newyorktheatreguide.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 69 reviews
- Replies to negative
- 100% (6/6)
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Is New York Theatre Guide legit?
New York Theatre Guide (www.newyorktheatreguide.com) has a 4.6 out of 5 rating on OK.one, based on 70 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. 88% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 100% of negative reviews; 69 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Customer service responded quickly to…
Customer service responded quickly to my issue and it was resolved to my satisfaction!
Reply from New York Theatre Guide2026-08-03
We're really glad we could get things resolved so promptly. We hope to help you find your next show very soon!
It's so easy
The ease of selecting my show and then choosing my date and seats. It was so simple. Paying was also simple. And then putting the tickets easily into my Apple Wallet.
Reply from New York Theatre Guide2026-07-27
Thank you for your review! Really glad the whole experience was so simple from show selection right through to getting the tickets into your Apple Wallet. We hope to see you booking with us again soon!
Customer Service Rep was outstanding
Customer Service Rep was outstanding. Courteous. Efficient. Timely
Reply from New York Theatre Guide2026-07-22
We're happy to hear that! We'll be sure to pass along your feedback to our team.
Great chat service
Great chat service. Helpful and efficient.
Reply from New York Theatre Guide2026-07-22
We're happy we could help! We hope you enjoy your show.
Being an "older" person
Being an "older" person, it can be uncomfortable dealing with a laptop for questions and answers and no human contact but today was the exception. The person to whom I was "speaking" conveyed empathy for my situation, was able to employ skills to resolve my situation and left me feeling that I could depend on their guidance, in this difficult situation. Word of advice, keep her! Thank you.
Reply from New York Theatre Guide2026-07-21
Thank you for your kind review! We'll be sure to pass along your thanks for the team. We're always here to help.
The system knew what I was looking for…
The system knew what I was looking for and helped me through the process until I got what I needed.
Reply from New York Theatre Guide2026-07-21
We're happy to hear that we were able to assist! Thank you for your review.
Extremely helpful customer service for a pregnant lady worried about the NYC smoke!
We had to cancel our trip to New York last minute, including our Book of Mormon tickets on Broadway (which we were extremely excited about!), due to the poor air quality as a result of the Canadian wildfires as I am pregnant and in my 2nd trimester and did not want to risk the healthy of the baby from the smoke. I foolishly had not booked ticket protection along with my tickets, and reached out to see if there were any options available for re-booking or refunding. My customer service agent, Jess, offered a one-time good will voucher for the price of the tickets for us to return on a separate weekend, even though our tickets were non-refundable. I am so grateful and thankful that we can still return for a show in the future! Thank you for being so kind and helpful!
Reply from New York Theatre Guide2026-07-21
Thanks for sharing this and congratulations! You absolutely made the right call and we're so pleased Jess could be there for you and make sure you didn't lose out entirely. We'll be sure to pass your kind words along to her. We hope everything goes smoothly and we look forward to welcoming you and your growing family to Broadway soon!
I booked two tickets for October for a show that is closing in August
I booked two tickets for Cats- the Jellico Ball on Monday, July 13. I also paid for protection of the tickets in the event we needed to cancel since the tickets are for October and we are not from New York. This morning, July 14, I received notification that the tickets have been canceled because the show is closing in August. Instead of a refund, I was issued a voucher. I feel like this was a scam - how did you not know the show was closing so soon before you sold me tickets?? I only expected to get a voucher/credit in the event I had to cancel. Clearly, I should get a refund since the show is closing.
Reply from New York Theatre Guide2026-07-15
I'm really sorry to hear that the show you booked was canceled. I can only imagine how disappointing that would be. A member of our customer support team is reaching out to you directly to assist with this matter further. Please respond to them with any questions you may have.
Transparent pricing and straightforward…
Transparent pricing and straightforward seating prices and availability.
Reply from New York Theatre Guide2026-07-15
We're happy to hear you had a great experience, thank you for your review!
Clicked on “purchase tickets”the rest…
Clicked on “purchase tickets”the rest was just as easy!
Reply from New York Theatre Guide2026-07-15
We're happy to hear you had a seamless experience, thank you for your review!
Excellent customer service to recover…
Excellent customer service to recover our tickets.
Reply from New York Theatre Guide2026-07-09
Thank you for your review! Really glad we could get your tickets recovered so quickly. We hope to see you booking with us again soon!
I couldn't locate my confirmation for…
I couldn't locate my confirmation for my tickets for a Broadway show! Michael was great and found them right away and resent to my email!
Reply from New York Theatre Guide2026-07-09
Thank you for your review! Really glad Michael could track down the confirmation and get it resent so quickly. We'll make sure he knows how much it was appreciated. We hope you have a wonderful time at the show!
Great customer support
I had a trouble with my booking online, but Lucy was so helpful and sorted the issue out promptly. I really appreciate her support and kindness.
Reply from New York Theatre Guide2026-07-06
We're really glad Lucy could be there for you and get everything sorted so quickly. We'll make sure she sees this and we look forward to welcoming you back soon!
Handled all my contacts professionally
Handled all my contacts professionally. When a challenge arose they took care of it immediately no questions asked. Special call out to Cheyenne who I dealt with. 😀
Reply from New York Theatre Guide2026-07-06
Thank you for this! Cheyenne is brilliant and we're so pleased she could handle the challenge so swiftly and without any fuss. We'll pass your kind words along and hope to see you booking with us again soon!
I had planned my wife's 45th b-day and…
I had planned my wife's 45th b-day and we have low income and I picked row C for a very memorial day. I had a terrible situation with a patron and an obstructed view. I immediately wrote my concerns and I was so lucky to be helped by Jess. They not only heard my concerns and confirmed the validity of my concern, they were able to give me a credit to take my wife to have a new experience. It is so nice in this day and age to not only get what I deserve but to not have to jump through so many hoops and to be acknowledged right away makes me feel secure making a big purchase like this for our family in the future. Thank you Jess!
Reply from New York Theatre Guide2026-06-29
We are so glad Jess could validate your concerns and quickly provide a credit to ensure you and your wife get the special experience you deserve. Thank you for trusting us with your family's memories, and we hope your next theater outing is absolutely perfect!
Tickets should show time an date
Tickets should show time an date I CAN'T REMEMBER MY TIME AN DATE
Reply from New York Theatre Guide2026-06-29
Thank you for reaching out and we're sorry for any confusion! We've been in touch via email to resend all your booking details. Your e-tickets will also be delivered to you 24 hours before the show. We hope you have a wonderful time!
Jesse was great
Reply from New York Theatre Guide2026-06-29
Thanks for sharing this! Really pleased the show delivered. We hope to see you booking with us again soon!
We were able to easily identify seats…
We were able to easily identify seats on various dates and complete the purchase.
Reply from New York Theatre Guide2026-06-26
Thank you for your review! Really glad it was so easy to find the right seats and get the purchase completed. We hope to see you booking with us again soon!
I received immediate response to my issue
I received immediate response to an issue I had. I appreciate the courteous attention I received.
Reply from New York Theatre Guide2026-06-23
Thank you for your review! Really glad we could respond so quickly and with such courtesy. We hope to see you booking with us again soon!