New York Theatre Guide (www.newyorktheatreguide.com) has a 4.6 out of 5 rating on OK.one, based on 70 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. 88% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 100% of negative reviews; 69 of them were added in the last 12 months. Last updated 2026-08-10.
The chat bot actually was able to connect me with a human who solved the issue quickly within 5 minutes.
Thank you for your review! Really glad the chatbot could connect you to a real person so quickly and that everything was resolved within 5 minutes. That's exactly the experience we want to deliver. We hope to see you booking with us again soon!
There was an issue with our flight being delayed three (3) times, meaning we would miss our scheduled show today. The company worked with us to use it later and "Sam" was excellent in communicating back with me and offering a solution. Thank you all so much🫶🏾
Thank you for your review! Three flight delays is an incredibly stressful situation and we're really glad Sam could communicate with you throughout and find a solution that meant you could still see the show. We'll make sure he knows how much it was appreciated. We hope the rescheduled show is everything you're looking forward to!
Operation Mincemeat was a spectacular musical! The performances and choreography were both so tight. Go see it!
Thank you for your review! Operation Mincemeat really is something special and we're so glad it delivered. We hope to help you find your next spectacular show very soon!
We're really glad we could get the problem sorted so promptly. We hope to help you find your next show very soon!
I never got to see the show because according to you the show was cancelled. So as of now i am out more than 1000 dollars. Seems like i have been scammed
We're really sorry to hear you're in this situation and we want to help. We've requested more details so we can look into your booking. If your show was cancelled, you will have received a 100% voucher for the full value of your tickets. If that voucher hasn't come through or isn't working, or you'd like to process a refund instead, please reach out to our team and we'll make sure a refund is taken care of for you.
Very easy to book tickets on line with ur site!
We're really glad it was such a smooth experience. We hope to help you find your next show very soon!
I received the best service I could have from Marika. My credit card had problems at the time of payment, resulting in a duplicate payment. I sent the message at night, around 9 pm, and the website's response said they would get back to me. Before 9 am, Marika had already resolved my problem. I am immensely grateful!
We're really glad Marika could get straight on it and have everything resolved for you first thing in the morning. A duplicate payment is never a fun situation and we're pleased she could take the worry away so quickly. We'll make sure she sees this!
Jess helped me with getting tickets to a show with a voucher. The response to my question was answered via email within 30 minutes of asking it.
Thanks for sharing this! Really pleased Jess could help get the voucher working and get back to you so promptly. We'll be sure to pass your kind words along. We hope you enjoy the show!
We're really glad the process was so straightforward. We hope to help you find your next show very soon!
Finian was very helpful and took care of my request right away. Great service!
Thanks for sharing this! Really pleased Finnian could get your request sorted straight away. We'll be sure to pass your kind words along. We hope to see you back with us soon!
Finnian was excellent and helpful and responsive. Thanks!
Thank you for this! Finnian is brilliant and we're so pleased he could deliver such a helpful and responsive experience. We'll pass your kind words along and hope to see you booking with us again soon!
Sam was extremely helpful - went above and beyond to help fix my issue
Above and beyond from Sam — love to hear it! We'll make sure she knows how much it meant and we hope to see you back with us soon!
The ease of ticket purchase. Navigation of your website was to the point, especially looking for seats.,and the fact that the tickets are not being mailed...thumbs up!! I appreciate this very much. Can't wait to see the show.
We're really glad it was such a smooth and enjoyable booking experience from start to finish. We hope you have an incredible time at the show!
Alex helped me finalize a refund for a show that had been cancelled. It was very quick and seamless! We are very disappointed that we can't see the show but it was great to have a helpful person guide me to the refund as we couldn't use the voucher.
We're really sorry the show was cancelled and we hope you get to see it another time. We're glad Alex could make the refund process as quick and painless as possible. We'll make sure he sees this — and we hope to help you find your next show soon!
Finnian Was the greatest!!!! So quick to reply and went above and beyond to help. Great customer service.
We're really glad Finnian could make such an impression and go the extra mile so quickly. We'll make sure he sees this — and we look forward to welcoming you back soon!
The tickets were easy to get, however, when I was sent the barcodes for the tickets, it stated seat 1 and seat 3. The 2 seats I chose were together. Is this how the seating is numbered or are my daughter and I sitting apart from each other? Can customer service help me?
So pleased everything went smoothly! Finding the right seats and getting your tickets sorted quickly is what we're all about. Thanks for taking the time to share your experience. We can confirm the seats you purchased are next to each other - This particular venue uses odd numbers for the left side of the venue. If you need any further clarification, please feel free to reach out to our Customer Experience team who will be happy to help!
I got very ill and we made it to the hotel in the city, but couldn't make it to see the show. Since we do live in NYC, I asked if there was anything that the that the theater can do and they kindly gave us a voucher so that we can experience the show on a different night. Thank you so much for wonderful customer service!
It's always brilliant to receive such positive feedback — thank you! Ensuring our customers have a memorable theatre experience is what drives us, and we're delighted we could play a part in yours. We look forward to welcoming you back!
I accidentally ordered for the 2 PM instead of the 7 PM show. I immediately went to correct the error and was given a voucher code which was not accepted. I then ordered that 7 PM again and again the voucher code was not accepted on the third try I ordered without the voucher code and was allowed to purchase the tickets. I was told at the ticket counter that I still have tickets for the 2 PM and 7 PM shows and my credit card has been charged for both. The person at the theater told me that you are a third party vendor and there was nothing they could do to help me. They said they sent you my contact information but I don’t expect to hear from you before Tuesday after the holidays. I expect to be reimbursed for the 2 PM Sunday afternoon show. If not, I will dispute the charge.
We're so glad our team was able to get this sorted for you! We're sorry for the frustration you experienced along the way — we understand how stressful it must have been, especially around the holidays. We want to reassure you that our support team is available 7 days a week, even on holidays, and always aims to respond as quickly as possible. We hope you enjoy the 7 PM show! If you have a moment, we'd really appreciate it if you could update your review to reflect the resolution our team has since provided for you. We look forward to helping you book your next show!
My experience was good, it gave me the option to look at several seating and view scope, I was looking for something reasonable and affordable
Wonderful to hear the whole process — from browsing seats to downloading your e-tickets — was quick and hassle-free. We work hard to make ticketing as simple as possible, so this is great to read. Thank you!
Cheyenne really saved the day with her above and beyond effort to help my situation. I would absolutely recommend the services provided and am so glad I chose the protection for my tickets that I did. Thank you, Cheyenne. You are the heart and soul of your company and those such as NYTheatre Guide. Thank you so much! Would recommend.
Thank you so much for this wonderful review! We are absolutely delighted to hear that Cheyenne was able to save the day — we will make sure she sees this and knows how much her efforts meant to you. She truly is a fantastic member of our team. We're also glad the ticket protection came through for you when you needed it most. Thank you for choosing New York Theatre Guide and we hope to help you find your next great show very soon!
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