New York Theatre Guide (www.newyorktheatreguide.com) has a 4.6 out of 5 rating on OK.one, based on 70 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. 88% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 100% of negative reviews; 69 of them were added in the last 12 months. Last updated 2026-08-10.
Sam was excellent and solved my problem immediately without me even having to ask any follow up questions
Thank you for your review! Really glad Sam could get everything sorted so quickly and without any back and forth. We'll make sure he knows how much it was appreciated. We hope to see you booking with us again soon!
Easy to purchase theater tickets, good price, and good seat availablility
Thanks for sharing this! Really pleased the experience hit the mark from start to finish. We hope to see you back with us soon!
It was easier than I thought. Some times doing things on line can work your nerve, but not on your site. The questions you ask were few. No unnecessary one
We're really glad the experience was simpler than expected! That's exactly what we aim for. We hope to help you find your next show very soon!
Would like a screen that allows only Matinees to appear. FYI London has it !
Thank you for the suggestion! A matinee filter is a great idea and really useful feedback — we'll make sure it gets passed on to the right team. We hope to see you booking with us again soon!
Jess was very helpful in getting my tickets refunded!
Thanks for sharing this! Really pleased Jess could step in and get things resolved so smoothly. We'll be sure to pass your kind words along. We hope to see you back with us soon!
Easy to find what I was looking for, the show, the dates/times, the seats.
Thank you for your review! We're so happy to hear we helped make it easy to get the seats you wanted! Enjoy the show!
Cassian was extremely helpful and resolved my issue with professionalism and respect.
Thanks for sharing this! Really pleased Cassian could deliver such a professional and respectful experience. We'll be sure to pass your kind words along. We hope to see you back with us soon!
Quick to find shows, easy to select seats, compare shows/prices and options before confirming for purchase and providing payment information for fast email delivery of tickets. Great experience!
Thanks for sharing this! Really pleased the whole process from browsing to ticket delivery was so smooth. We hope to see you back with us soon!
Lucy was outstanding. I had cancelled an order and had not visited the site in some time. She stayed with me throughout and I had a new order placed within minutes. I will continue to use this service for all shows based off my experience with Lucy.
Thank you for your review, we're so glad to hear Lucy was able to assist! We'll pass along your kind feedback.
Great experience. Worked with Alex via email who was extremely helpful with my ticket query.
Thanks for sharing this! Really pleased Alex could deliver such a helpful experience. We'll be sure to pass your kind words along. We hope to see you back with us soon!
Jess really saved my butt! I made a big error in making a ticket purchase and they went above and beyond to help me find a solution. Very appreciative of the team.
Thank you for this! Jess is brilliant and we're so pleased she could go above and beyond to get things sorted. We'll pass your kind words along and hope to see you booking with us again soon!
I was freaking out because I lost the email confirmation for my New York Theater Guide ticket (Little Shop of Horrors). A quick online chat later, they emailed me the tickets again. Thank you!!!
We're really glad we could sort it out so swiftly and take the stress away! We hope Little Shop of Horrors is everything you're hoping for.
Learned shortly after I’d have saved over $50 buying through Ticketmaster. Never again.
Thank you for your feedback. We're sorry the price felt higher than elsewhere. Ticket pricing is dynamic and managed by the production based on demand and availability, which is outside of our control. We do always work hard with our partners to secure the best prices available and we're sorry this wasn't the experience you had.
Easy to select the show, day & time I wanted. Excellent pic of seating chart and several tier prices.
Thank you for your review! Really glad the show selection, seating chart and pricing options all hit the mark. We hope to see you booking with us again soon!
It was amazing! We came up from Florida to see, “Hamilton”! It was my daughter’s graduation present and she absolutely loved it!
Thank you for this! A graduation present trip to see Hamilton — we love to hear it! Really glad she absolutely loved it. We hope to see you booking with us again soon!
It was very easy to look at available seating for various shows that will be playing when we will be in New York. We just had to choose between them. So many options!
Thanks for sharing this! Really pleased the platform made it so easy to compare shows and availability for your trip. We hope you have an incredible time in New York!
I buy all my theater tickets through New York Theater Guide! They are a wonderful organization - trustworthy and efficient. Purchasing tickets is easy, and they are extremely accommodating.
We're really glad New York Theater Guide has been such a reliable companion for your theatre visits! We hope to keep delivering on every front and see you booking with us for many more shows.
We're really glad we could deliver! We hope to help you find your next great show very soon.
Bought tickets to wrong day by mistake. Wish the final sale information had been more predominant.
We're sorry to hear about the wrong date and we appreciate you flagging the final sale visibility. Making sure key information is clear at the point of purchase is really important to us and your feedback helps us improve. We're sorry for the frustration and we hope to see you back with us soon.
Great customer service. Thank you so much for your help.
We're really glad we could deliver great customer service when you needed it. We hope to help you find your next show very soon!
70 reviews matching