Very good fulfillment service
Very good fulfillment service. super fast support from Rebecka, Rita, and July. Thank a lot.
关于 NextSmartShip
数据更新- 网站
- www.nextsmartship.com
- 分类
- 商业服务
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 24 条评价
- 差评回复率
- 94%（29/31 条）
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商家自述
NextSmartShip offers simple and reliable order fulfillment services for eCommerce businesses and crowdfunding campaigns. Our all-in-one solutions include smart warehousing, picking, packing, customized packaging, labeling, kitting, assembling, and global shipping. We aim to streamline your logistics operations so you can focus on growing your business.
以上内容由商家自行提供，未经平台核实。NextSmartShip靠谱吗？
NextSmartShip（www.nextsmartship.com）在 OK.one 的综合评分为 4.1 分（满分 5 分），基于本站收录的 156 条用户评价，属于商业服务分类，口碑良好。77% 的评价为 4 星及以上，19% 为 1 星；商家回复了 94% 的差评；近 12 个月新增 24 条。数据最后更新于 2026-10-25。
用户怎么说
Awesome service and people
We in Woomler Engineering have been partnering with NextSmartShip for several months now and are very happy with them. The personnel that worked with us (namely Alex and Lilian) is very helpful, professional, nice and cooperative both workwise and on the personal level. The shipments, the schedule, the service, the tracking as well as every other detail work well and on-schedule, which is the most important for us and for our customers.
NextSmartShip 回复2020-11-13
Thank you for leaving a 5-Stars review. At NextSmartShip, we continuously strive to serve our clients better. We are glad that the team has managed to meet your order fulfllment needs.
I've had their services for a couple of…
I've had their services for a couple of months now. It's been very good, we have a group chat on Whatsapp with my employees and her team and they just communicate back & forth on any issues. The communication level has been great, personally, that's the most important thing to me. Then, of course their shipping time & cost are very competitive. I would like to see them open fully worldwide, to all third world countries in the future, since our company wants to go fully global.
NextSmartShip 回复2020-11-12
Thank you so much for your kind words, Bryan. We really appreciate you taking the time out to share your experience with us—and NextSmartShip aim to have facilities and hubs all over the world. We count ourselves lucky for customers like you. Let's grow, expand and succeed together.
To be honest.....
To be honest for me, this is already a great company in terms of how they take care of the clients as well as the employees. They respond quickly and will call right away if you have concerns. The managers are polite and are considerate of all matters. I see myself in NSS in the long run. Thank you Nextsmartship! Job well done!
NextSmartShip 回复2020-11-04
Thank you. We would like to express our utmost gratitude to you for your constant trust and support in our services.
The best!!
I've been using Next Smart ship for a while now and most of the things are pretty smooth. They have many shipping methods to choose from. The price is reasonable compare to other places and they have warehouses in different countries for me to expand my business. My account manager Alex is very responsive. Although we have a time difference, he will still reply to my message in their midnight time which I totally didn't expect. I would definitely recommend Next Smart Ship to everyone who's looking to expand their business internationally.
NextSmartShip 回复2020-11-13
Thank you for leaving a 5-Stars review. At NextSmartShip, we continuously strive to serve our clients better. We are glad that Alex has managed to meet your order fulfllment needs.
Thank you to make selling easier,
Thank you to make selling easier, I would make special thanks to Rebecka and Rita they are the best! :-))
Even with spreadsheets and emails, I would keep working with NSS
I have been using logistic services and fulfillment centers from China to Europe since December 2013. At that time, and for years, we've been using spreadsheets and a lot of back and forth emails. As I have a team with me, it wasn't a problem, everything went smoothly for years. However, I have to say that NSS is a game-changer. And it saved at least one of my businesses (that went on generating about 100k$ in two months). So I guess this review is certainly going to be biased in their favor. I discovered them during the 2020 covid-19 pandemic : As I started to encounter problems with my long-time partners, I started to look for plan Bs to reinforce my business, and avoid any delays with my shipments. And I must say : not everything was perfect working with NSS. We encountered problems, especially as governments/customs put sticks in our wheels... But NSS has more than one trick up its sleeve, one especially that changes everything : the customer service is outstanding. Every time we've encounter a problem, we discussed it on WeChat (as I'm in China, I think other customers use WhatsApp), and found a solution. Like that one time when about 114 parcels of mine were blocked in Hong Kong, they got every one of them back and shipped them again via another logistic route. Just for that, I recommend NSS. I won't tell you about the API, the integration with our Shopify shops or AliExpress seller account. I won't speak about their great inventory system and all that stuff. Because even with spreadsheets and emails I would keep my relationship with NSS. I am a businessman : What I need the most when I choose someone / a company to work with, is good communication and efficiency. I need partners that understand my needs, human people that can provide a win-win solution to every problem. People that are not afraid to work overtime with me to find solutions if I am in a difficult position. That, NSS provides. __ Regarding my experience, to put things into context and help you with your choice : - I mostly use their Shenzhen warehouse - My customers are in Europe (FR/BE/CH/IT/ES) - I also opened another warehouse in Europe to use in the near future.
Great service and communication
We have been using NextSmartShip for awhile now and we are very happy with their service. They are very easy to work with and communication is great. We will continue to work with NextSmartShip in the future!
I started working with NextSmartShip a…
I started working with NextSmartShip a few months ago, I tried a few different warehouses before, and nothing can compare to this warehouse. I’m working with two amazing, dedicated ladies Jenny and Lillian that are doing such a fantastic job. I'm so glad I chose this warehouse
Good service and low price for small businesses
We started working with NSS some months ago for our international shipping. All in all the communication with Rita, July and Nikko goes quite smooth and the cost is very good. Shipments usually are sent out the same day, so very fast. The paperwork and admin with them is quite limited which is good for small companies who need some fast service and flexibility. For us the only downsides are the fact that Shopify is only partially integrated with international warehouses (tracking number is not sent back and we still have to confirm the orders in their system). Second issue is that NSS is outsourcing their international warehousing to other larger logistics companies, which means that when there is a problem with a shipment it can take a while until things are cleared out between them and the larger warehousing/logistics partners.
NextSmartShip 回复2020-10-14
Hi, thank you for the feedback. We are launching our new fulfillment system in November, all the problems you mentioned will be solved then. The integration with Shopify and shipping courier's system will be greatly improved. Sorry for the bad experience, your honest feedback makes us better.
Great Experience
We have had a great experience working with NextSmartShip. They are efficient, knowledgeable and resourceful. Great customer service and support. It has been a pleasure working with Rita and Rebecka, who have been extremely helpful in providing appropriate logistics solutions for us.
NextSmartShip 回复2020-10-14
Thank you for the feedback. We are delighted to hear that you had such a great experience interacting with our customer support team.
Great
I use NSS DE warehouse. This warehouse is not fully integrated with my store backend yet (Shopify). But my stock is reliable, shipping is very fast and the team is very helpful. Love them!
Honest Review - PLEASE READ, e-Com Owners
A lot of the reviews on here are not from actual customers! They probably from NextSmartShip staff members and cousins! This is my additional review to my first Review. I have edited my original review from 5 star to 1 star. Because I thought it would be useful to all other e-com businesses who want to use NextSmartShip as a fulfilment centre. I used NextSmartShip for nearly 1 year. At first everything was good. They helped me set my account up and integrated their system with my Shopify Store. This way orders would be pulled out by their system automatically. They gave me a customer service operator who I could get in touch with through WhatsApp. The problems came after a few months when customers started complaining, some did NOT receive their orders, some parcels were damaged and most of the tracking numbers didn't work with Aftership website or 17-Track. You had to manually select the carrier for the tracking numbers to work on these tracking websites. Of course my customers didn’t know who the carriers were. So they’d contact us through our social media pages, email etc and ask why their tracking number was not working. I had to then contact my customer service operator and wait for her response, before I could respond to my customers with a link to their tracking number and where to track them and so on. This caused me so much hassle and extra time. Which could've gone onto focusing on growing my business. Instead I was replying to customer enquiries 24/7 because they thought they might have been scammed. My customer service operator would only work between 8am - 6pm China time. This meant that I had to fix everything before 10am UK time with my customer service operator then contact my customers with the solution. On weekends I couldn’t get in touch because they were off work. Sometimes they didn’t even respond to me. Other times they would get back to me and say they have contacted the carrier and are waiting for a response from them. Then they would forget about that case until I chase them again and again to figure out what was going on. Which would take weeks. Of course my customers don’t know what is going on the backend. They just want their orders. A happy customer would keep coming back to purchase from you. But if they had a bad experience they will never purchase from you again or recommend anyone. Costing your business a customer for life - LTV (Lifetime Value) Which is the most important thing to any business. Because NextSmartShip had all my stock. They pretty much had me by the balls! Customers would open a case through PayPal because their tracking numbers didn’t work (they didn’t know the carrier) then I would go and message the customer explaining why and how they could get it working. Costing me more time and stress. On top of all these issues my fulfilment was not fully automated. By this I mean I had to manually log into NextSmartShip’s backend and fulfil orders myself everyday. Checking the parcels weight, selecting the right carrier and figuring out which carrier is best for which country. If I was not sure about the carrier, I would contact my customer service operator and wait for a response. This would take more time because they didn’t respond till the next day or next week. If I didn’t fulfil orders myself, orders would be left there for days/weeks. My customer service operator who was meant to fulfil orders, gave the job to me and taught me how to do it. This would save them more time to do nothing I guess. Say if I was away on holiday and didn’t have access to the internet or a laptop. I would not be able to fulfil orders. I would probably have to hire a VA (Virtual Assistant) to do this job. This would cost me more money. And hard to scale the business. They market themselves as the cheapest and fastest. This is a total scam. I have found a fulfilment centre who is cheaper and faster. They take care of all the fulfilment packaging and shipping. All tracking numbers work. I just focus on marketing. Orders get fulfilled automatically. And since I have moved to this new fulfilment centre. I haven’t had any customer complaints because all their tracking numbers work and they can see the history. I have got a lot more time now to focus on growing my business instead of doing all the boring work. For these reasons I DON’T recommend NextSmartShip. They still need a lot of improvement, teaching their team about customer lifetime value. Not only they have lost me as a customer but anyone else who is reading this review would not go with them too. They’re not experienced enough to market themselves as a big fulfilment centre.
Nextsmartship is a great fulfillment partner
Fast shipping, attractive price and excellent customer support. My account manager Shirley is very responsive, always provides the directions I need.
Good 3PL for small D2C brands
NSS is the first 3PL we use, the crew helped a lot when I was getting ready for the crowdfunding campaign. They don't charge receiving fee, handling fee only $0.99 and they have a lot of affordable shipping options. All great for a small business like mine. Shipping delayed a lot during the pandemic, it went back to normal soon. I would give 5 stars if the OMS doesn't have so many translation issues.
NextSmartShip 回复2020-10-09
Hi, sorry for the bad experience. We are developing a new fulfillment system, the user experience will be greatly improved, we will launch it in November. Thank you for the honest feedback, your support makes us better.
I was in contact with NextSmartShip to…
I was in contact with NextSmartShip to fulfill orders from a crowdfunding campaign. I communicated with them right up until a week or so before my launch. They quoted several prices (which I used) to estimate shipping for my backers. Now, as soon as I launch my campaign, they have stopped all communication. It has been over two weeks, and they have not replied to my three or four attempts to contact them. How can you trust a company that completely disappears AFTER you launch a product, and have planned to rely on them? AVOID.
NextSmartShip 回复2020-09-23
Hi, thank you for the feedback. I think we have some mistsandings here. We will close the lead and make a whatsapp group once a customer is successfully registered and get a customer ID, we saw you have replied in the group yesterday, so I think the communication problem has been solved. Sorry for the bad experience, it was our mistake to cause your inconvinence. Your fulfillment adviser has sent you the email and explain what happened. If you have other questions or concerns, please contact [email protected] or call us +1-800-261-3009.
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