NextSmartShip offers simple and reliable order fulfillment services for eCommerce businesses and crowdfunding campaigns. Our all-in-one solutions include smart warehousing, picking, packing, customized packaging, labeling, kitting, assembling, and global shipping. We aim to streamline your logistics operations so you can focus on growing your business.
以上内容由商家自行提供，未经平台核实。NextSmartShip（www.nextsmartship.com）在 OK.one 的综合评分为 4.1 分（满分 5 分），基于本站收录的 156 条用户评价，属于商业服务分类，口碑良好。77% 的评价为 4 星及以上，19% 为 1 星；商家回复了 94% 的差评；近 12 个月新增 24 条。数据最后更新于 2026-10-25。
I haven’t tried any other 3PL providers in China, but my experience with this one has been excellent! Exceptional service, good prices, and an overall great experience. Alex Zhao has been especially helpful and responsive. Highly recommended! 👍
Justine is amazing to work with. She helped me get setup in under a week! Highly recommend
This company is really in it for the money - whichever bullshit way they can make it. They ship your products - but now they add extra charges for VAT that has to be payable to them directly in addition to the courier DDP fees to any EU country - which is not legit. They also started a new "extra fee collection" for shipping a "branded" product saying the couriers charge this as an additional fee. Total bullshit- no courier does that. Any product can be deemed branded then - and they do it once your product has already gone out for shipping. So it either gets shipped or gets returned if you do not agree to pay the fee - basically leaving you in a position of NO CHOICE. The Chinese authorities should not allow such unlawful practices to continue. Someone should seriously report them.
Hi Shanti, Thank you for sharing your feedback. We're sorry to hear about your frustration regarding the additional charges, and we'd like to clarify a few points. Regarding VAT: Under DDP (Delivered Duty Paid) shipping terms, import duties and taxes are the seller's responsibility rather than the end customer's. As a fulfillment provider, NextSmartShip facilitates the payment of applicable import taxes on behalf of our merchants. These taxes may be billed separately from shipping or DDP service fees, depending on the service arrangement. Regarding branded products: Certain products bearing brand names or trademarks may require additional customs compliance checks and handling procedures, which can result in additional charges. These requirements may vary depending on the shipping route and product type. We understand the importance of providing clear information about potential costs and are continuously working to improve how these charges are communicated. Unfortunately, we haven't been able to identify your account or the specific shipments based on the information provided in your review. We would appreciate the opportunity to investigate your concerns further. Please contact our support team at [email protected] with your account details or relevant order numbers so we can review the charges. We take your feedback seriously and remain committed to providing a transparent and reliable fulfillment experience. Best regards, The NextSmartShip Team
The fund adding experience is absolutely disappointing. Using a debit card purchase should not take 3-5 business days. It holds up the process of my shopify store and my customers’ experience and satisfaction rate.
Hi LW, Thank you for your feedback. We understand that smooth and timely funding is important, especially when it impacts your store operations. To provide flexibility for our customers, we support multiple payment options, including bank transfers, Payoneer, PayPal, Alipay, and integrated payment solutions such as Stripe and 40seas. Customers can choose the payment method that best suits their needs. Payment processing times can vary depending on the selected payment method and standard payment processing procedures. Most payment methods are completed within 1–5 business days. For customers who need faster funding, Payoneer is one of the quickest options and can be completed as quickly as 1 hour. We appreciate your feedback and will continue improving our payment experience. Best regards, The NextSmartShip Team
I try first time and goods arrived well.
The way the customer service attended and guided me with the other staff till my products arrived at the warehouse
They need to improve a lot: lost shipments, poor commitment to delivery deadlines, sometimes they ask for more money when a package is already in the country for delivery, and their refund policy is unclear. We really need a system to handle customer relations once the package is with the courier company because it's a lot of work for us to answer all these and many other inquiries from customers once it's with the courier service.
I rarely write reviews, so this should be counted as 6 stars not 5! Customer service is responsive, accommodating and smart. Delivery speed from China to USA is average 5-7 days on the basic service across our orders and the pricing has improved making delivery more affordable for our growing brand. They offer a range of custom packaging services outside of standard fulfilment and can accommodate most services we need. To the team, please never change and keep doing what you're doing as I am sure you will be a top 3PL. If pricing can improve even further that would be great but I can understand the current US situation makes that difficult. I highly recommend this service.
Good so far. The hey ship on time and the platform is user friendly.
couldn’t be happier with the support I’ve received from Sienna and the team. It took me a long time to find a fulfillment warehouse that truly fit my business needs, so I’m very grateful to have found them. From the very beginning, the entire onboarding process has been smooth and enjoyable. Sienna has been incredibly supportive every step of the way. She’s always available to help with any questions or requests, and she makes communication effortless despite our different time zones. Her professionalism, responsiveness, and genuine willingness to help have made the entire experience a pleasure. Because of the outstanding service I’ve received, I’ve already started recommending the company to other entrepreneurs in my network. If everything continues as it has so far, I truly hope this is the beginning of a long-term partnership. Thank you, Sienna, for your dedication, professionalism, and kindness.
Dear Carlota, Thank you so much for your thoughtful and kind words. It truly means a lot to us. We’re delighted to hear that your experience has been smooth and that our team has been able to support your business needs. Your trust and confidence in us are something we never take for granted. On behalf of Sienna and the entire NextSmartShip team, thank you for your recommendation and for giving us the opportunity to be part of your journey. We look forward to continuing to support your growth and building a long-lasting partnership together. Best, NextSmartShip
I used their Sydney warehouse and would strongly caution anyone starting out or testing new products. If your stock doesn’t move quickly, the storage fees can escalate very fast and I mean very expensive. My daily storage costs increased significantly over time, and there was very little flexibility or support when trying to manage or reduce those costs. Customer service is based overseas, and while they do respond, there can be a communication gap and limited ability to resolve issues or make practical adjustments. One major downside is lack of control over your own inventory. You’re unable to independently access or check your stock, and if you want them to conduct stocktakes or inspections on your behalf, additional fees apply, which can add up quickly. When I decided to move my stock out, the exit costs were substantial, pallet transfer fees alone were in the thousands, with total exit costs reaching into the tens of thousands plus the cost you pay to enter your stock into the warehouse. Crazy. I have since moved to Couriers & Freight, and the difference has been night and day. They charge per pallet for storage, which makes costs far more predictable and manageable. They’re Australian-based with local support, communication is much clearer, and you’re able to access and check your own stock when needed. Overall, the service is more transparent, flexible, and significantly more cost-effective, even for higher-value or faster-moving stock. In summary, this setup may suit high-volume businesses with fast-moving stock, but for smaller operators or those still testing products, the cost structure can become unsustainable very quickly.
Hi Jefferson, It’s been a long time! We apologize that your experience did not meet your expectations. For many startups, finding the right fulfilment partner and model is not easy, especially when balancing cost, cash flow, and delivery speed. That’s exactly why we offer a hybrid China/local warehouse model, including an initial free storage period to help businesses test new SKUs with less pressure on cash flow while still keeping fast-moving products local. That being said, we understand this model is not the right fit for every business. We’re glad to hear you’ve found a provider better suited to your current needs, and we wish you all the best with your business. Best regards, The NextSmartShip Team
Unresponsive warehouse, repeated delays, zero internal coordination I used NextSmartShip to fulfill a small urgent order — stickers and tote bags shipped from their China warehouse to the US for an event. What should have been a straightforward job turned into over a week of delays caused entirely by their team. My products arrived at their warehouse on March 26. I provided a complete SKU list, shipping address, packaging instructions, and a firm April 10 deadline — all on March 25, before the products even arrived. Despite this, their warehouse team repeatedly asked me the same questions I'd already answered, sometimes multiple times in the same day. Their sales rep and support team appeared to have no visibility into each other's conversations, so I had to re-explain everything to each person separately. On March 31 — five days after I first gave clear instructions — my sales contact finally acknowledged that my "instruction is clear now." By then, the products still hadn't been shelved, labeled, or shipped. As of April 1, nothing has moved. I'm still waiting for a response... The experience felt like being stuck in a loop: give instructions, wait, get asked the same questions again, re-confirm, wait again. I lost days I can't get back, and my event timeline is now at serious risk through no fault of my own. If you have time-sensitive orders, I would not recommend this service.
Dear Tamara, Thank you for sharing your feedback. We sincerely apologize for the frustration and disruption this caused to your event timeline. We are consistently working to improve our internal coordination to help ensure this does not happen again. The delay happened because our team was waiting for final confirmation on the additional cost for barcoding each sticker separately, but in this case, we understand that our process was not fast enough for your urgent timeline. We truly value your trust, and our team is reaching out directly to help resolve this and move your shipment forward as quickly as possible. Best regards, The NextSmartShip Team
Wanted to test the service before I expand. Everything works as advertised. Used it for a couple of months now. Products are received and are getting shipped out in time. Support is timely and helpful. Clients are happy.
We had an amazing experience with this company! The sales and customer service were top-notch, and their services exceeded our expectations. I highly recommend NextSmartShip Fulfillment Center to anyone looking for quality service. Even though we still have a big learning curve with the online process, we’ve had an amazing experience with this company through Emails and Video Chats! It started with our initial call with NextSmartShip Fulfillment Advisor David Lai and continued with our NextSmartShip OMS Specialists Mladen Radic and Kalina Shuo, and last, but not least Victor, whose last name we do not know, who was our online OMS Specialist that assisted us with online bank wire transfers. They were all able to walk us through the entire account setup process and continued assisting us with our OMS Portal. All four staff members of your team were top-notch and exceeded our expectations, especially when we ran into minor issues with missing parts between our manufacturing company and NextSmartShip warehouse. Kalina, our OMS specialist was able to think outside the box and contacted our manufacturer directly to take care of the issues. She was very patient and assisted us through the rest of the setup process. Currently, we are waiting to schedule our products be delivered to one of our local warehouses in the United States before selling our products to our customers. Therefore, we have not yet experienced this particular stage. However, we will keep everyone posted on this review, when we take this step. Meanwhile, a job very well done to everyone at NextSmartShip Fulfillment Services for all your assistance. We are very impressed! Sincerely, James D. Founder & CEO, Small Business Owner
Dear James, Thank you so much for your thoughtful and detailed feedback. We truly appreciate you taking the time to share your experience with NextSmartShip. Your trust in us means a lot, and we are excited to continue working with you as you move into the next stage of your business. We look forward to supporting your continued success. Warm regards, NextSmartShip
Great service and very helpful team. We used them for 6 months before switching to FBA but was happy with their level of cusomter survice for a small company like us.
We chose Nextsmartship as the logistics and warehouse service when we just started up. They helped us navigate international shipping and efficient logistics and designed our packaging and sending processes together with us. Our contact David is always available for any inquiries and goes above and beyond to make everything run smoothly. The integration with our shop works well and every order is packaged without ever missing anything. I would definitely recommend them.
⭐️ Very Disappointing Shipping Experience I had a very negative experience with NextSmartShip. My order has been in transit for three months and still has not reached the destination. There was no proactive follow-up from their side — I had to chase every update myself. Each time I contacted the agent, the only response I received was: “The order will reach your customer soon.” No concrete information, no solutions, and no accountability. Based on my experience, I strongly recommend thinking twice before working with them, as the service has proven to be unreliable and poorly managed.
Dear Elie, Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration this situation has caused. After reviewing the case in detail, we found that the delivery failed because the recipient address provided in the order was incorrect. As a result, the parcel could not be successfully delivered and is still in the return process with the carrier. Although this situation does not meet the criteria for compensation under our standard policy, we have initiated a special compensation request in accordance with the carrier’s lost-parcel policy as a gesture of goodwill. However, we are very sorry that we are unable to offer additional compensation beyond what has already been exceptionally approved. We sincerely apologize for the delay and any inconvenience caused. We appreciate your feedback and will continue working to improve our communication and support. NextSmartShip Support Team
Victor makes any problem seem less complicated, I love his customer service. He is the best.
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