Got absolutely taken to the cleaners.
I used their Sydney warehouse and would strongly caution anyone starting out or testing new products. If your stock doesn’t move quickly, the storage fees can escalate very fast and I mean very expensive. My daily storage costs increased significantly over time, and there was very little flexibility or support when trying to manage or reduce those costs. Customer service is based overseas, and while they do respond, there can be a communication gap and limited ability to resolve issues or make practical adjustments. One major downside is lack of control over your own inventory. You’re unable to independently access or check your stock, and if you want them to conduct stocktakes or inspections on your behalf, additional fees apply, which can add up quickly. When I decided to move my stock out, the exit costs were substantial, pallet transfer fees alone were in the thousands, with total exit costs reaching into the tens of thousands plus the cost you pay to enter your stock into the warehouse. Crazy. I have since moved to Couriers & Freight, and the difference has been night and day. They charge per pallet for storage, which makes costs far more predictable and manageable. They’re Australian-based with local support, communication is much clearer, and you’re able to access and check your own stock when needed. Overall, the service is more transparent, flexible, and significantly more cost-effective, even for higher-value or faster-moving stock. In summary, this setup may suit high-volume businesses with fast-moving stock, but for smaller operators or those still testing products, the cost structure can become unsustainable very quickly.