Bad service
I've had an order sitting in your fulfillment center since October 14th. I ordered it on October 3rd. Where is it? I'll be letting my CC company know and get my money back. HORRIBLE service.
Bestfulfill is more than a fulfillment company—we're the infrastructure behind modern eCommerce brands.Built by experienced cross-border operators and powered by a global team of 1,000+ professionals, we combine sourcing, fulfillment, AI solutions, logistics, marketing, payment services, and strategic partnerships into one connected ecosystem—helping brands scale faster with fewer operational challenges. One ecosystem One partner Unlimited scale.
以上内容由商家自行提供,未经平台核实。bestfulfill.com(bestfulfill.com)在 OK.one 的综合评分为 4.3 分(满分 5 分),基于本站收录的 44 条用户评价,属于商业服务分类,口碑良好。82% 的评价为 4 星及以上,18% 为 1 星;商家回复了 13% 的差评;近 12 个月新增 21 条。数据最后更新于 2026-10-24。
I've had an order sitting in your fulfillment center since October 14th. I ordered it on October 3rd. Where is it? I'll be letting my CC company know and get my money back. HORRIBLE service.
Very disappointing experience with this supplier, especially with their employee Abby. From the very beginning, when I requested a quotation, Abby immediately wanted access to my Shopify store. After I refused to provide access, her attitude changed significantly. When I asked for quotations for three products, she only provided prices for two. For the third product, she suddenly demanded that I start placing orders with their company first, questioning why they should continue providing quotations if I wasn't already buying from them. What she apparently fails to understand is that pricing is one of the most important factors when choosing a supplier. How am I supposed to commit to working with a new supplier without even knowing their prices? Switching suppliers is a serious business decision, especially when it involves terminating an existing contract with my current supplier. I need to evaluate pricing, costs, and overall conditions before making that commitment. Expecting a potential customer to start purchasing products before providing basic quotations is completely absurd and demonstrates a serious lack of business understanding and professionalism. To make matters even worse, after a month of working together, the situation has reached the point where Abby doesn't even bother responding to my messages anymore. This level of unprofessionalism and complete disregard for business partners is absolutely unacceptable, especially after investing my time and effort into establishing a working relationship with their company.
Thank you for sharing your feedback. We're sorry to hear that your experience with Bestfulfill did not meet your expectations. We'd like to provide some context to clarify the situation. Throughout our previous collaboration, our team spent considerable time supporting your sourcing needs, including reviewing and providing quotations for more than 10 products, coordinating with suppliers, and exploring potential solutions to support your business. However, outstanding payments from our previous cooperation remained unresolved. Despite our efforts to find a workable solution, we were unable to continue providing additional services while these payment matters remained unsettled. We genuinely valued our partnership and regret that we couldn't reach a mutually agreeable resolution. At Bestfulfill, we remain committed to providing professional, transparent, and reliable service to every client.
I’ve been working with Bestfulfill for a while now and I’m really happy with their service. A special thank you to Vanessa for her kindness, patience and support. She is a great leader and always tries to find the best solution for my business. I really appreciate how helpful and understanding she is whenever I need something. I also want to thank Estella and Alyia for all their support with my orders. They are always helpful, responsive and make sure everything is followed properly. Having a reliable team is so important when running an e-commerce business, and I’m very grateful for all their help and support. Thank you Vanessa, Estella and Alyia for always being there and helping me with my business. I definitely recommend Bestfulfill! 🤍
Thank you so much for taking the time to share such thoughtful feedback! We’re especially grateful for your kind words about Vanessa, Estella, and Alyia. Having team members who are patient, responsive, and always ready to find the right solution for our clients is something we’re very proud of. We’ll be sure to share your appreciation with them. Knowing that our team can make running your eCommerce business a little easier means a lot to us. Thank you for your trust in Bestfulfill and for recommending us!
I’ve worked with Bestfulfill for many years. They’re a great fulfillment company with a strong team. Highly recommend them to anyone new or old in Ecommerce. “Perryecom”
It’s so kind of you to share your experience after all these years. Supporting eCommerce businesses at different stages is what we’re here for, and your recommendation means a lot to us. Thanks again for being part of the Bestfulfill journey!
Very good communication. They respond in a few minutes almost always and they are willing to adapt to our processes. Would recommend this to everyone.
Thank you for your nice feedback! We’re especially happy to hear that our quick communication and flexibility in working with your processes have made things easier for you. We truly appreciate your recommendation and your trust in Bestfulfill!
I have been working with bestfulfill for over a year now and they're an incredible supplier. Can source anything, their rates beat anyone else, and they are really responsive and flexible with any custom requests. I highly recommend!
Thank you for sharing your experience with us. We’re glad our sourcing network, competitive rates, and flexibility with custom requests have been valuable to your business. We’ll keep working to provide responsive support and practical solutions as your needs evolve. We really appreciate the recommendation!
know bestfulfill through referral and have been working with them for 3 months and totally satisfied. Plus my direct support - Fluer is super supportive, responsive and always give me prompt update about my orders. They also got a live chat that give me update about problem order in under 1 mins which is very nice.
Thanks for sharing your experience! It’s great to know that Fleur has been so responsive and kept you well updated on your orders. Having someone like Fleur on our team who genuinely cares about our clients makes a real difference, and we’ll be sure to pass your kind words on to her. It’s also vital to hear that our live chat has been helpful when an order needs attention. Thanks again for your support!
I am working with Bestfulfill for a few months now and I like it. Easy to communicate with, very problem solving and they try to help me as much as they can.
We really appreciate your warm feedback! Clear communication and practical problem-solving are both crucial to us, especially when unexpected issues come up. We always want our clients to feel that there’s a team ready to listen, find a solution, and follow things through. And look forward to continuing to support you!
I've been working with Bestfulfill for about a year and I've always been very happy with the quality of the service provided and their profesionalism. Special thanks to Monica and Bae who are doing amazing work for us.
We’re glad to hear that you’ve been happy with the quality of our service and the professionalism of the team, and we truly appreciate your continued trust in Bestfulfill over the past year! It’s especially meaningful to know that Monica and Bae have been able to provide the support you need and make things easier for your team. We’ll be sure to pass your kind words along to them~
I've been working with them for a very long time and the service working with them has been nothing but amazing! Highly recommend.
It means a lot to know that you’ve had such a positive experience working with our team. Thank you for your long-term support and for recommending us — we’re very grateful to have you with us!
I've been working with these guys for over 7 years now. Best choice for effective and cost efficient fulfilment services.
Over seven years of partnership is something we truly value, and we’re particularly glad to hear that our fulfillment services have been both effective and cost-efficient for your business. As you mentioned, reliable shipping and keeping operations efficient are areas we continue to focus on as our clients grow. Thank you for being with us for so many years — we truly appreciate it!
Great shipping services. BF is probably one of the best for that Thank you
We truly appreciate your recognition and support! We’re glad our shipping services have worked well for you. If you need any support along the way, our team is always here to help!
Really appreciate your great feedback! If there’s ever anything we can help with, please don’t hesitate to reach out!
Grace & Vanessa have been integral part of our new business and very easy to work with.
We’re so glad to hear that Grace and Vanessa have been such a valuable part of your new business! Building a responsive and easy-to-work-with team is a big part of how we support growing brands. We really appreciate your trust in Bestfulfill!
Their team is very cooperative and easy to work with.. One of the best out there!
Thank you for the kind words! We’re pretty happy to hear that our team has been easy to work with and supportive. We truly appreciate your recognition!
Working with BestFulfill has completely transformed how I run my e-commerce business. From day one, their team has been able to find great prices on products that I simply couldn't source elsewhere, and it's clear they're deeply well-versed in the supplier landscape across China. That kind of local expertise makes an enormous difference when you're trying to stay competitive. What really sets them apart is their infrastructure — having warehouses in both China and the US means fulfillment is fast and flexible no matter where my customers are. It's taken so much operational stress off my plate. Communication has been outstanding throughout. They're always quick to respond, whether it's a quick question or something more complex, and their follow-through is just as strong — always prompt, always reliable. Scaling my business with them has felt seamless because of how dedicated and supportive the whole team is. Honestly, I wouldn't want to work with anyone else. If you're looking for a fulfillment partner that combines great pricing, real supplier knowledge, and genuine responsiveness, BestFulfill is it.
It’s so kind of you to share such detailed feedback, and we sincerely appreciate it. We’re especially glad to hear that our sourcing capabilities and competitive pricing have helped you stay competitive, while our warehouses worldwide have given you more flexibility as your business grows. We’re constantly working to find the right products and solutions to meet our clients’ needs. And our goal is to make day-to-day operations simpler and more manageable for growing eCommerce brands. Being quick to respond is quite vital, and we believe what matters even more is making sure things actually get done — reliably and on time. It's been a pleasure for Bestfulfill to be part of your growth, and we’re excited to support you in the next stage of your journey!
We've been working with BestFulfill for almost two years now and they are hands down the best supplier that we've ever worked with. In particular our account manager, Hannah, has been really good to work with. She communicates well and always goes out of her way to make sure we have a good experience. We would highly recommend BestFulfill.
Nearly two years of partnership means a lot to us, and we’re truly grateful for your continued trust in Bestfulfill. We’re especially glad to have team members like Hannah who are always ready to provide clear communication and hands-on support to help make your experience as smooth as possible. We’ll make sure to pass your kind words along to her!
Choosing a supplier is incredibly important, we've had a ton of bad experiences with various suppliers in the past. It's been a great experience working with Bestfulfill, they are very organized, they keep to our systems, communication is really good. We've done over 8 figures in revenue with them and it's been pretty much headache-free, we've never had any major issues with them.
Finding the right fulfillment partner shouldn’t add more headaches to a growing eCommerce brand, and we’re glad to have made that journey easier for you. We truly appreciate your trust in Bestfulfill and are proud to have supported your growth to 8 figures with reliable operations, clear communication, and a smooth fulfillment process. It’s been a pleasure working with you, and we’re excited to keep supporting your growth. If you know other eCommerce founders facing similar fulfillment challenges, we’d be happy to help them too!
Best fullfillment company : reactive, always here to answer questions and good prices ! I recommand this all time
A responsive fulfillment partner can make a big difference when you’re running and growing an eCommerce business. We’re glad we could be that partner for you. And we really appreciate your kind words about our support and pricing, and it means a lot to know you’d recommend Bestfulfill to others. We’re proud to support your business and look forward to what’s ahead. If you know other eCommerce founders looking for a reliable fulfillment partner, we’d be more than happy to help!
Huge scam. He handled my orders for several years and defrauded me of hundreds of euros by altering the invoices. When I asked for an explanation, he stopped responding and I never received a refund. Do not use this supplier under any circumstances.
共 44 条符合条件的评价