Day One Fulfillment

Hi Jacqui, We’re truly sorry to hear how long this situation has been ongoing — that would understandably be very frustrating. We’d like to clarify that DayOne Fulfillment is not the brand or store you purchased from, and you have not been in contact with us. We are a logistics company that supports online stores with warehousing and shipping. In simple terms, we handle the preparation and dispatch of parcels from the warehouse, not customer service, refunds, warranty claims, or replacement approvals. We are also not the final delivery carrier (such as USPS, Royal Mail, etc.). We manage the order until it is handed over to the shipping carrier. We do not have access to the brand’s customer support system or authority to issue refunds or make final decisions on replacements. That said, we do want to be helpful where possible. If you would like, you can email us at [email protected] with your order number and the name of the store. We can reach out internally to notify the store’s support team that this matter is still unresolved. While we do not have control over their final decisions, we can at least help escalate awareness on our end. We sincerely hope the brand resolves this for you quickly and appreciate your understanding of our role in the process. Best regards, DayOne Fulfillment

Hi Elisa, Thank you for taking the time to share your feedback. At DayOne Fulfillment, we’re committed to providing high-quality, consistent service to all of our clients—from fast-growing dropshipping stores to established DTC brands. To ensure that we can serve both new and existing partners fairly and efficiently—especially during high-demand seasons like Q4—we follow a standardized onboarding process for all quote requests. As part of that process, we ask prospective clients to share a simple screenshot confirming recent order activity. This step helps our sourcing and operations teams allocate resources efficiently and prioritize quote preparation for stores actively fulfilling at scale. We understand that every business has its own preferences and comfort levels when it comes to sharing information. Our goal is never to inconvenience anyone, but to maintain a high standard of service and avoid delays for all clients. We regret that our process didn’t align with your expectations, and we appreciate you giving us the opportunity to explain. If circumstances change or if you’d like to revisit the conversation, our team would be happy to speak with you again. Wishing you continued success, The DayOne Fulfillment Team www.dayonefulfillment.com

Hello, Min. Thank you for reaching out to us. Please note that you can visit our website for our contact information, and email [email protected]. Please email us for contact details of our warehouse manager to complete your return. Thank you.

Hello Maria, We are sorry to hear about the unfortunate experience you've had with the store you mentioned. Please note that we are a sourcing & warehousing company, we do not provide logistics services. If you feel you were misled by the store from which you ordered, please email us immediately and we will help to investigate. While we do not personally manage any front-end business for the stores we service, we do not support scam stores, and take these accusations very seriously.