Nomador

Hello Vicky, Thank you for your feedback — and we’re truly sorry for the frustration you've experienced! Thanks to your review, we identified a recent technical bug affecting our contact form when used from mobile phones and tablets. We corrected the issue immediately. We want to reassure you that our team is available 7 days a week, and we respond to every message we receive. Please don’t hesitate to reach out to us directly at [email protected] — we’ll be happy to investigate and resolve the issue you're facing with your email alerts. We definitely want to ensure everything is working as expected for you! Thank you again for bringing this to our attention and for being part of the Nomador community. Warm regards, Jeanne - Nomador Team

Hi Elliott, We’re very sorry to read your message and to hear that your experience with Nomador did not meet your expectations. However, after a thorough check, we could not find any support request from you via our contact form or through our main address ([email protected]). If you did try to reach out through another channel, we may not have received your message — please do not hesitate to resend it so we can help you as quickly as possible. As for your subscription: cancellations can be done at any time directly from your account. Payments are only processed if the cancellation is not completed before the renewal date. If a payment was made less than 14 days ago and no paid feature was used during that time, we issue full refunds upon request — that’s part of our policy, and we apply it systematically. Finally, regarding your comment about reviews: we want to be very clear. All reviews about Nomador, whether positive or negative, are genuine. We do not encourage, request, or publish fake feedback of any kind. Trust and transparency are core values of our community — and that includes being fully open to all types of user experiences. We remain available to resolve this situation with you directly. Please don’t hesitate to reach out again through the proper channels so we can follow up. Best regards, Jeanne – Nomador Team