Nomador

Hi, We’re truly sorry to hear about the inconvenience caused by a last-minute cancellation. We understand how unsettling it can be when plans unexpectedly change. Please know that cancellations that go against the agreed dates are extremely rare on Nomador, and when they do happen, we take them very seriously. Our team works to support both homeowners and sitters in these situations — and we’re sorry if the assistance you received didn’t feel sufficient. For added peace of mind, we’ve also introduced an optional cancellation protection service in some of our subscription plans. This can help cover unexpected costs such as alternative accommodation, pet care, or transportation, when facing a cancellation. Your feedback matters a lot, and we’ll keep working to strengthen the support we offer. We hope you’ll consider giving Nomador another try in the future — we’d be happy to help you have the kind of experience our community is meant to provide. Warm regards, Jeanne – Nomador Team

Hi, Thank you for your message. We understand your concern and are sorry for the confusion. After a sit is completed, both parties can leave a review at any time. In most cases, an email reminder is sent within a few days to encourage members to share their feedback — but if the sit dates weren’t correctly closed or confirmed in the system, this reminder might not have been triggered. We’re unable to identify your account from this review, but if you’d like us to look into this more closely, please feel free to contact us directly at [email protected]. We’ll be happy to help clarify the situation and ensure everything is working properly. Thank you again for raising this — feedback and transparency are at the heart of the Nomador community. Best regards, Jeanne – Nomador Team

Hi Michel, We’re truly sorry that your experience with a review left you feeling unsupported — we understand how frustrating it can be to feel misjudged, especially after providing explanations and evidence. Please know that we take every report seriously, and each case is reviewed carefully and impartially by our moderation team. However, as a matter of principle, we do not remove a review simply because one of the parties disagrees with it. The trust-based nature of Nomador means that all members — homeowners and sitters alike — have the right to express their experience, even if it's critical. That said, when a report is submitted, we always encourage both sides to provide detailed information. When needed, we intervene directly or add contextual information to ensure transparency and fairness. Nomador is built on mutual respect and clear communication. While we do not act as an arbitrator, we are committed to supporting our members and maintaining the integrity of the platform. We’re sorry that your experience with our support did not meet your expectations, but we remain available if you wish to share any new elements. Best regards, Jeanne – Nomador Team

Hi Aaron, Thank you for taking the time to share your experience — we’re very happy to hear that you’ve met wonderful, caring sitters through Nomador, and that those exchanges brought joy and peace of mind. We also completely understand your disappointment when expectations are not met. While the vast majority of our members are responsible and committed, we’re aware that, in a community of this size, some individuals may not act with the transparency and reliability we expect. Please know that Nomador takes all reports of unreliability or broken commitments seriously. Our team reviews each case and can take appropriate action — including warnings, temporary suspensions or permanent removal — when members don’t respect the trust placed in them. Maintaining a community based on honesty, mutual respect and shared responsibility is at the heart of our mission. We truly appreciate your feedback — it helps us keep strengthening the platform for everyone. Warm regards, Jeanne – Nomador Team