Nomador

Hi, We’re sorry to hear that your experience with Nomador has not met your expectations. Please know that our customer service team replies to every request without exception, 7 days a week. If you haven’t received a reply, it’s possible that our messages ended up in your spam folder or were blocked by your email provider. You can always reach us directly at [email protected] — we’d be happy to assist you personally. As for the subscription: it’s clearly explained during each step of the sign-up process, and the auto-renewal is always visible and can be turned off at any time from your account space. If the renewal occurred recently and no paid features have been used, we’ll be glad to review your request and provide a refund if applicable. We appreciate your feedback, and we hope to resolve this situation with you directly. Best regards, Jeanne – Nomador Team

Hi Kyle, Thank you for sharing your experience - and we’re truly sorry to hear that a last-minute cancellation disrupted your plans. We understand how disappointing that can be. Please know that last-minute cancellations by hosts, when not justified by exceptional circumstances, are taken very seriously by our moderation team. In some cases, they can lead to a definitive suspension of the account. Reliability and mutual respect are key to how Nomador works, and we’re committed to upholding those values. We’ve also introduced an optional cancellation protection service in some of our subscription plans. This helps cover unexpected costs (such as accommodation or transportation) in case a host cancels. It’s one of the ways we aim to better support our members when rare disruptions happen. We're continuously working to improve the platform, strengthen trust within the community, and provide the best possible experience to both sitters and hosts. We truly hope that, in time, Nomador will become your first choice ! Warm regards, Jeanne – Nomador Team

Hi Ingrid, Thank you for taking the time to share your experience — and we're genuinely sorry that the platform didn’t meet your expectations so far, especially since you really hoped Nomador could be a good match. It’s true that availability can vary depending on destination and season. While France is historically our strongest base, Nomador is international, and new listings appear regularly across Europe, North America, and beyond. To help you target the places that matter most to you, we recommend setting up custom alerts — they’re free, and you’ll be notified the moment a matching opportunity is posted. You mentioned that navigating the site felt confusing — thank you for flagging that. We’re actively working on improvements to make the experience more intuitive for everyone, especially new members. Lastly, we’re sorry if you felt unsupported. Our team responds to every message, 7 days a week, and we’d be happy to assist you directly at [email protected] if there’s anything we can do to help you move forward. We appreciate your feedback — and we truly hope Nomador can still be part of your travel story. Warm regards, Jeanne – Nomador Team