Omari MC

Hi Mike, Thank you for taking the time to share your experience. We’re sorry to see that this situation has escalated further, and we want to address this clearly and professionally. First, we acknowledge your core concern: the phrase “payout for feedback” in the recruitment email created an expectation that compensation would apply simply for reviewing submissions. Our platform model is structured differently. Compensation is tied to approved placements where an artist allocates budget, or to specific paid feedback/rush options, not to every standard review. The comparison to SubmitHub was intended to illustrate potential earnings in certain campaign scenarios, not to suggest automatic payment per submission reviewed. That said, we understand how the wording you quoted could have led to a different interpretation, and we accept responsibility for ensuring our onboarding language is as precise as possible. We are reviewing that phrasing internally to prevent future misunderstandings. To clarify for anyone reading: • Standard campaign initial responses are unpaid • Compensation applies when an artist allocates budget to a playlist • Paid feedback options are clearly labeled within the system This structure is outlined in the FAQ and curator dashboard. We also want to state clearly that retaliation is not part of our business practices. If any review was posted that should not have been, we are reviewing that matter separately. We respect that you invested time on the platform and that your expectations were not met. Many curators operate successfully within this model, but your feedback about clarity in recruitment messaging is noted. We wish you the best in your continued work in the industry.

Thank you for sharing your feedback. We would like to clarify a few points. First, all placements on RecordLabel.ai are handled by real curators, not bots or AI. Genre mismatches can sometimes happen, but they are never intentional. Our refund and credit policy is also in place to make sure artists aren’t left without support when results fall short of the advertised ranges. We understand how important engagement and accurate placement are for artists, and we’re committed to making adjustments whenever possible to ensure campaigns have a better outcome.

Appreciate the support! We're glad you’re seeing value in the promotion and recognizing the importance of real, organic streams. If you ever need anything or want to scale up future campaigns, we’re here to help!

Thanks for your feedback! We're glad to hear you felt the campaign was organic. If your song didn’t reach the advertised stream range, we’ll absolutely boost it for another month at no extra charge until it does. Just send us an email at [email protected] and we’ll get it taken care of for you.

Thanks for your honest feedback! We’re glad the playlist promo helped, but totally understand your concern about stream count versus cost. Results can vary depending on the track and audience engagement, but we’re always working to improve value and impact. If a campaign doesn’t hit the minimum range, we do offer a review and can extend the promo when needed. Feel free to reach out if you'd like us to take another look at your results!

Thanks for sharing your experience. Our Spotify promotion campaigns are designed to place your music on playlists that align with your genre and target audience. However, the number of streams can vary based on several factors, including listener engagement and the appeal of the track to the playlist's audience.​ If your campaign didn’t meet that, we're happy to review and extend it.

We’d like to take a look at your campaign to see what happened. Please send us an email at [email protected]

We appreciate your honest feedback and understand your frustration. As an organic promotion service, we provide estimated play ranges, but actual results depend on listener engagement. When a campaign doesn’t reach the guaranteed range, we either extend the promotion or issue a partial refund based on the streams delivered, which is exactly what happened in this case. While rare, variations can occur due to playlist performance, but we remain committed to fair resolutions. Our goal is always to deliver the best results possible, and we outline these details clearly on our site. We’re continually improving our processes to ensure better results and customer satisfaction. If you’d like to discuss this further, we’re happy to assist.

We appreciate your past support and completely understand your frustration. The issue you raised was fixed, and we also sent you a follow-up email with the proper resolution. We’re always working to improve our services, and while there was a temporary glitch, it has since been addressed. If you’re still experiencing any issues, feel free to reply to our email, and we’ll make sure everything is resolved properly.

Hi Leon. The last order we have from anyone with this name is from 2023. I can see on Spotify that the song that was ordered received around 36,000 streams, but all that was ordered from us was a Silver package aiming for 1-10K streams. From the lists that order was placed on (https://www.spotontrack.com/tracks/100763312/playlists) it is highly unlikely that the only promotion used for the song would have been from us getting to 36K streams. There is also a song from that profile that has 55K streams that we did not promote at all, and there are no playlists showing up for the tracking on this one https://www.spotontrack.com/tracks/120225166/playlists... We are sorry for what happened to your profile, but clearly this had nothing to do with our promotion and there were other players involved in promoting those songs.

We appreciate your honest feedback and for being a repeat customer. While results can vary based on the song and audience engagement, we always ensure that promotions meet the advertised play ranges, including re-promoting if necessary. Our campaigns prioritize real listeners, and we continuously work to improve placements. If you ever have concerns about playlist fit, feel free to reach out, and we’ll do our best to adjust. Thanks for sharing your experience!

We appreciate your support! It’s great to hear that our Spotify promotions and customer service have met your expectations. We look forward to continuing to help you grow your music. Thanks for choosing us!

We’re sorry to hear about your disappointing experience and sincerely apologize for the issues you encountered. We recognize the importance of aligning campaigns with specific themes like Christmas, and it’s clear we fell short in your case. We acknowledge the delay and mix-up with campaign details. This is not the standard we aim for, and we’re reviewing our internal processes to prevent such errors in the future. With Spotify playlists, completing a niche promotion for a subgenre with only lists for that niche genre typically is not attainable. While we do have some niche genre lists, we cannot guarantee that all the niche lists in our network will be able to accept your song at the time of your order. If you are looking for a very specific niche promotion, YouTube is your best option. With our YouTube promotion, there is the capability to target by niche genre as well as by country. For Spotify, the promotion is only done by the main genre and is broader. For instance, if a song is Dreampop, it would likely get placed in playlists that feature Pop music or mix genre lists. However, getting it into only 'dreampop' lists is not likely to happen during the Spotify promotion. Please read through this to help you know more about how our Spotify campaign works: https://www.omarimc.com/detailed-spotify-explanation/

Thank you for your continued trust in our services over the years! We're so glad to hear that you've had a positive experience and appreciate the integrity we strive to uphold. Ensuring your music reaches real listeners is always our top priority, and it means a lot to be recognized as a reliable partner in an industry where that's not always the case. We’re here to support your music journey every step of the way!

Thank you for your feedback, and we sincerely apologize that your experience didn’t meet expectations. Our goal is always to provide effective promotion tailored to the artist’s needs, and it’s disappointing to hear this wasn’t the case for your campaign. We understand the concerns you’ve raised regarding the use of Instagram over Facebook, the ad setup, and the lack of conversions. Clear communication and delivering what’s promised are core to our values, so we’ll review what happened here to ensure this doesn’t happen again. If you’re open to it, we’d like to revisit your campaign to address the concerns and work toward a resolution. Please feel free to reach out to our support team to discuss next steps. Your trust is important to us, and we’re committed to making this right.

Thank you for sharing your experience and trusting us with your music promotion! We're thrilled to hear that our Spotify campaigns have consistently met or exceeded your expectations, especially for your singer-songwriter style. It's great that you've gradually increased your involvement with us as you've seen positive results. That's exactly how we aim to build trust with artists. If you have any questions or need guidance, don’t hesitate to reach out. We’re here to support you every step of the way!

We apologize for the negative experience you’ve had. Ensuring customer satisfaction is extremely important to us, and we regret that we didn’t meet your expectations. We understand your concerns about playlist placements and the overlap across different packages. While we strive to diversify placements, some overlap can occur based on the availability and suitability of playlists for specific genres. Regarding holiday and religious music, we acknowledge that playlist curation is nuanced and can sometimes lead to less-than-ideal pairings. As part of our policy, we perform underperformance reviews before promotions conclude. If streams fall below the advertised range, we offer re-promotions or refunds. We want to ensure your concerns are fully addressed. Please reach out so we can review your case further and provide a resolution. Thank you for your feedback.

Thank you for your loyalty and support over the years! We're thrilled to hear that you've consistently had great results with our services. We look forward to continuing to help promote your music and being part of your journey. Here's to more success ahead!

We appreciate your thoughtful review and your continued trust in our services! We're glad you've found value in our affordable Starter package and the fast playlist placements we offer. While some playlist titles may seem unrelated, we’ve found that music often resonates with diverse audiences, and genre crossover can yield surprising results. Thank you for your detailed feedback. It helps us keep improving!

Thank you for sharing your experience! It’s important to us to provide a welcoming platform for all styles of music, and we’re glad you appreciated that. Your kind words about our values mean a lot. Thank you for trusting us with your music!