Panda Remit is a cross-border remittance company headquartered in Singapore, and it is the choice of millions of users around the world.With Panda Remit, remittance is safer and more convenient; more money is received and the speed is faster. Send money around the world with just one mobile phone. Official website: https://www.pandaremit.com/
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the fast transactions, reliable service, and competitive exchange rates when sending money to foreign bank accounts. Many people enthusiastically note the remarkably smooth and efficient onboarding process for handling mainstream currencies during cross-border remittances.
Some reviewers were not happy with slow customer service responses, unhelpful communication channels, and unexpectedly delayed money transfers. A few other people also felt that refund processes, document verification hurdles, and sudden payment blocks caused significant frustration. Customers occasionally noted that international transactions took much longer than expected and that getting timely assistance was very difficult.
What happened recently? The customer service is super slow now. Uesed to be brilliant.
Has quit using it any longer! Service is unbelievably bad now.
PandaRemit 回复2023-04-10
Dear user, we are deeply sorry for your bad experience in the your transaction process.
We will certainly take measures to effectively solve the problem you mentioned, and your supervision is an essential motivation for us to move forward.
Feel free to contact the customer service in our app if you need any further assisstence(Panda's email：[email protected]).
Your understanding will be much appreciated. Sincerely sorry again for the inconvience.
This is the worst thing which I experienced with Panda Remit. I transferred money from Germany to India 6 days back but till now, I have not received the money. I tried to reach them through emails but no response. They have WhatsApp number as well. I contacted them but no proper reason for this. I am not sure whether they are frauds or what. Lastly, I asked them to refund my amount but no response at all
Guys, plz be aware of this app…
PandaRemit 回复2023-04-10
Dear user, thank you very much for choosing Panda Remit.
Our transaction process is strictly reviewed, so it may take a certain amount of time. Your patience and understanding are greatly appreciated. Please contact us if you need any further assisstence.(WhatsApp: 86 189 5815 2478)
We will improve the remittance efficiency and customer service quality ASAP. Sincerely sorry again.
Could not say it did not work for me.
Positive points:
1. Exchange rate is pretty good, if you make transfer in working hours in working days, transfer will go smoothly
2. They did not requested a lot of documents, i easily presented ones they need, as I had them on the hands.
Negative points:
1. Customer service doesn’t reply sometimes at all, it is annoying if you have an issue with transfer.
2. If you are sending express transfer for extra money to be transferred in a minutes and you did it in weekend - that will be regular transfer, and money will be transferred next working days. So why we pay extra money then?
3. Not very convenient interface of application
PandaRemit 回复2023-04-10
Thank you so much for your great support on Panda Remit.
Your valuable feedback is very important to us. And we attach great importance to the remittance experience of each user. Please add Panda's WhatsApp (86 189 5815 2478), and we'll check the specific reason for the delay to better solve your problem.
Sorry again for the inconvenience, and we are looking forward to your connection.
Do not ever using this app for sending money,especially for the first time..will wasting your time,they need your bank of statement,selfie picture. Ridicolous. Use other than this.
PandaRemit 回复2023-04-11
Dear user, deeply sorry for the inconvience.
The main purpose of ID submission and selfie picture idenfication is aiming to ensure the safety of each single transaction, and your personal information will not be used for other purpose, and it's and is completely confidential.
Sorry again for the inconvience
Transferred SGD4000 on Friday night. Was promised will receive the money by Monday morning. Didn't received it till Tuesday evening. They offered refund within 2 working days. Today is my second day. If I don't received by tmr. Will lodge a police report . Just use BigPay. Their customer service is the best
PandaRemit 回复2023-04-10
Dear user, we are deeply sorry for your bad experience in the your transaction process.
The remittance arrival time is affected by many factors, Feel free to contact the customer service in our app if you need any further assisstence(Panda's WhatsApp：852 6569 1521).
Your understanding will be much appreciated. And we'll make internal improvement to provide you with a better service next time. Sincerely sorry again for the inconvience.
customers services is a disaster, they have no idea of compliance procedures and doesn't accept government correspondence letter for POA. what a shocking compliance team
PandaRemit 回复2023-04-11
We're very sorry for made you feel unsatisfied with this remittance experience.
Panda do have legal license in the worldwide and use state-of-the-art fraud detection technology to prevent unauthorized access from your account. Also, we've pay seriously attention to impoved the quality of the customer serivce.
Thank you for your tolerance and giving us the modification opportunities. Many thanks.
We're so sorry for the inconvenience, and sincerely apologize for bringing you a poor transaction experience.
Please contact the customer service in our app if you need any further assisstence. We will do our best to improve the efficiency of the remittance, and welcome to use Panda Remit next time.
(Panda's email：[email protected])
We're sorry for too many promotion messages and do understand that it bothers you a lot. The message is aimed to remind users not to miss out the discount, but not urging users to remit.
Thanks for your feedback, and we'll make an internal adjustment, which aims to give you a better user experience next time.
Welcome to contact the customer service in our app if you need any further assisstence or give us more valuable feedback.
Panda's email [email protected]
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