Panda Remit is a cross-border remittance company headquartered in Singapore, and it is the choice of millions of users around the world.With Panda Remit, remittance is safer and more convenient; more money is received and the speed is faster. Send money around the world with just one mobile phone. Official website: https://www.pandaremit.com/
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the fast transactions, reliable service, and competitive exchange rates when sending money to foreign bank accounts. Many people enthusiastically note the remarkably smooth and efficient onboarding process for handling mainstream currencies during cross-border remittances.
Some reviewers were not happy with slow customer service responses, unhelpful communication channels, and unexpectedly delayed money transfers. A few other people also felt that refund processes, document verification hurdles, and sudden payment blocks caused significant frustration. Customers occasionally noted that international transactions took much longer than expected and that getting timely assistance was very difficult.
TERRIBLE CUSTOMER SERVICE – OVER AUD $3,000 WITHHELD, ACCOUNT RESTRICTED AND CUSTOMER SUPPORT IGNORING ME!
My experience with Panda Remit has been absolutely terrible. I am extremely frustrated with the way this company has handled my money and treated me as a customer.
Panda Remit has restricted access to my account without providing me with a satisfactory explanation. More than AUD $3,000 of my money remains unresolved, and I am still fighting to get my own funds returned.
I have fully cooperated with their identity-verification requirements, including providing a selfie of myself holding my identification document. I have requested a refund to another verified bank account under my own name, but they are refusing to help me resolve this situation.
What makes this even worse is their absolutely disgraceful customer support.
Their support team reads my messages but refuses to respond properly or provide any meaningful assistance. I am being ignored while my money remains inaccessible. Is this how Panda Remit treats customers who are simply asking for their own money back?
Here are the two order IDs associated with Sam Terrence Reibelt:
- 1555632473365286912
- 1555626713277272064
There is a third transaction, but I cannot even retrieve its order ID because Panda Remit has restricted my account.
I am sick and tired of receiving no meaningful assistance, being ignored by customer support and having my money tied up without a satisfactory resolution.
I WANT MY MONEY BACK!
I demand that Panda Remit:
1. Immediately review and refund my outstanding balance of more than AUD $3,000.
2. Refund my money to a verified alternative bank account in my own name, or provide a clear and legitimate alternative refund arrangement.
3. Explain why my account access was restricted.
4. Restore access to my transaction history or provide all missing order details.
5. Stop ignoring my messages and provide a proper written response.
If this matter is not resolved promptly, I will escalate it to the appropriate Australian consumer protection authorities and pursue all applicable financial dispute-resolution channels, including AFCA if it has jurisdiction.
I will not simply forget about more than AUD $3,000 of my money.
Panda Remit, stop ignoring your customers. Stop giving me excuses. Resolve this matter and return my money immediately!
This has been one of the worst customer service experiences I have ever encountered.
PandaRemit 回复2026-10-19
Dear Customer,
We sincerely apologize for the frustration and inconvenience you have experienced, particularly regarding the delays in communication and the handling of your funds.
We understand your concerns and would like to assure you that we take matters involving customer funds seriously.
Following a review of your case, we have initiated a refund of the affected funds to the original payment method. The refund is expected to be completed within 3–5 business days, depending on the processing time of the relevant financial institutions.
Regarding your account access, please understand that certain restrictions are necessary to comply with our security and regulatory requirements. While we are unable to disclose the details of our internal review process, we regret any inconvenience this may cause.
We also acknowledge your concerns about the responsiveness of our customer support team. We are committed to improving our communication and ensuring that customer inquiries are handled in a timely and professional manner.
Should you require further clarification regarding your refund or transaction records, please contact us at [email protected]. Our team will assist you with the relevant information through a secure channel.
Once again, we apologize for your experience and appreciate your patience.
Sincerely,
Panda Remit Customer Support Team
Dear user,
We apologize for any inconvenience you may experience while using our apps and customer services.
Please send the order number to asia@pandaremit email and we will solve your problem asap.
We understand the importance of a smooth remittance experience, and we are actively optimizing our processes to prevent similar situations in the future. Thank you for your patience and understanding.
Sincerely,
Customer service team
Panda Remit
Money stuck since Oct 6, NO Customer Service response!
My transfer has been stuck since October 6, 2026. The app instructed me to contact customer service, but I have received ZERO response across all channels through the App. Please investigate this transaction immediately and process my transfer or refund my money!
PandaRemit 回复2026-10-09
Dear user,
We apologize for any inconvenience you may experience while using our apps and customer services.
Please send the order number to asia@pandaremit email and we will solve your problem asap.
We understand the importance of a smooth remittance experience, and we are actively optimizing our processes to prevent similar situations in the future. Thank you for your patience and understanding.
Sincerely,
Customer service team
Panda Remit
> I wish to lodge a strong complaint regarding the service attitude of customer service representative No. 8008. Regarding the issue with tracking number 1557091227113885696, the representative offered no explanation and adopted a very confrontational tone. I am extremely dissatisfied with this level of service and am filing a formal complaint while seeking appropriate compensation. If this is how your customer service representatives handle situations, it will severely damage the image of your brand!
PandaRemit 回复2026-10-09
Dear Valued Customer,
We sincerely apologize for the inconvenience and the unsatisfactory service experience you encountered.
Upon verification, we confirm that your transaction has been processed and the funds have been credited. We are also thoroughly investigating the issues you raised regarding our customer service and will take appropriate follow-up actions.
We highly value feedback from every customer and are committed to continuously optimizing our service processes to provide you with a better remittance experience. Should you have any further questions or require assistance, please feel free to contact us at [[email protected]].
Thank you for your understanding and support.
Panda Remit Customer Service Team
I don't run a paid service, process payments, issue refunds, or manage customer emails/comments.
It sounds like you're frustrated with some other product or platform that charged you and is still having problems after an update. Could you clarify which service you're referring to? If you share more details (or paste the relevant emails/receipts), I can try to help you figure out the next steps—like how to contact their support, what typical refund policies look like, or draft a polite but firm reply.
PandaRemit 回复2026-10-09
Hello, please describe the specific issue you are encountering. You can contact our online customer service directly or email us at [email protected], and our staff will assist you.
Lost funds because of their intentional joining of your Last and First name without space.
Alipay for wallet requires use of PandaRemit for foreigners in China.
I sent $100 to my account using both my phone number and my ids as verifications. Furthermore the payment was sent by our country’s payment system that gives the matching phone number.
But when I check the app, the appended my surname to my first name without any spacing and then claimed that my name is mismatched. What a load of bs.
I tried repeatedly to contact a human service support but got zero help. It says they will contact me in 48 hours and I got zero contact from them. It’s now 4 days and I think I’ll need to write off the $100 since I will be leaving China and even if they manage to sort out their mess, my funds will be locked in Alipay’s China wallet.
It’s a massive scam. Shame on Alipay to have only one remittance partner for topping up their wallet. Complete mess.
I can’t imagine how bad it would be if I had sent $2000 without first testing.
$100 lesson. I’ll never ever use them and will tell everyone I know to avoid this scammer.
PandaRemit 回复2026-10-09
Dear user,
We apologize for any inconvenience you may experience while using our apps and customer services.
Please send the order number to asia@pandaremit email and we will solve your problem asap.
We understand the importance of a smooth remittance experience, and we are actively optimizing our processes to prevent similar situations in the future. Thank you for your patience and understanding.
Sincerely,
Customer service team
Panda Remit
my transaction has been stuck at “Processing payment” since September 24. I would like to cancel this transaction and receive a refund of the money I transferred. Please confirm whether the funds are still held by Panda Remit and how I can get the refund.
PandaRemit 回复2026-09-28
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced during the process.
To ensure your issue is resolved promptly, please contact our customer service team via email at [email protected] with your transaction details. We will prioritize your case and assist you as soon as possible.
We are actively working to improve our support efficiency to serve you better. Thank you for your understanding and for giving us the opportunity to improve.
Best regards,
Customer Service Team
Panda Remit
I do send Hkd $485 already deducted HKD $500 to my bank account and the transaction tracking made that date August 07,2026 was sent to the order details,but until now not complete,I tried messaging many time but seems is useless,there any way to get customers service for this ,this serious issue for me , maybe can refund and follow up the flow money you receive that date.and give us contact thru email PLEASE KINDLY FOLLOW UP OR REFUND ASAP, MONEY NEEDED OUR LOVE ONE HAS ON TRAGEDY IN OUR COUNTRY AND NEED FOR MEDICINE.
PandaRemit 回复2026-09-18
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced during the process.
To ensure your issue is resolved promptly, please contact our customer service team via email at [email protected] with your transaction details. We will prioritize your case and assist you as soon as possible.
We are actively working to improve our support efficiency to serve you better. Thank you for your understanding and for giving us the opportunity to improve.
Best regards,
Customer Service Team
Panda Remit
URGENT COMPLAIN!!!!!!!
My remittance is already 3 days
The costumer service said that i need to wait for 2-3hrs (09/16/2026) but until now (09/17/2026) its not credited on my account!!
Costumer service asked me to send some documents after i sent it they asked me can end the conversation and just wait for awhile!!!!and now iam still waiting!
Even the chatbox un your apps all the answer message is COPY PASTE!!!!
PandaRemit 回复2026-09-18
Dear customer:
Based on the order number you provided, we have confirmed that this order has been refunded. If you have any issues, please contact our customer support team ([email protected]) asap. We will assist you with your request as soon as we receive your email.
Ref no: 1549088833792905216
I sent the remittance since 09/14/26 @ 1600hrs until now recipient havent recieve..
Costumer service is very hard to contact even in email and human service no one is answering.
My que at the human services yesterday is no 1 but until now they never attend on me
Its past 24 hrs but no one is attending on me
THIS IS URGENT COMPLAINT ON YOUR SIDE
PandaRemit 回复2026-09-18
Dear customer:
We are sorry that you were not satisfied with this remittance experience. We understand the importance of timely responses and efficient service, and we are actively working to enhance the responsiveness of our customer support team to ensure a smoother and faster transfer process for users.
According to the order number you provided, the order has been refunded. If you have any questions, please contact our customer support team ([email protected]). We will asap assist you after receiving the email.
With best regards,
Customer service team
Panda Remit
My Name is sushila karki.september 10 I sent money to Panda Remit twice from Japan. I intended to send 100,000 yen, but I accidentally sent 150,000 yen for the second transfer. The total amount I sent was 250,000 yen.
The 100,000 yen has already been sent to Nepal, but I still do not know what will happen to the remaining 150,000 yen. I have contacted Panda Remit by email and phone several times, but I have received no response.
I am very worried about my money. Please contact me and explain what will happen to the remaining 150,000 yen as soon as possible.
Please respond and resolve this issue as soon as possible.
PandaRemit 回复2026-09-15
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced during the process.
To ensure your issue is resolved promptly, please contact our customer service team via email at [email protected] with your transaction details. We will prioritize your case and assist you as soon as possible.
We are actively working to improve our support efficiency to serve you better. Thank you for your understanding and for giving us the opportunity to improve.
Best regards,
Customer Service Team
Panda Remit
Dear User,
Thank you for reporting this issue to us. We are sorry to hear about the difficulties you encountered in your recent transactions. We understand this must be frustrating, and we are committed to resolving this issue as quickly as possible.
To help us investigate and assist you more effectively, could you please provide your 19-digit transaction number? This will allow us to review your transaction details and find a solution quickly.
For immediate support, you can also contact us directly via WhatsApp at +64 20 4240725. We are always ready to help and hope to ensure all your issues are resolved.
Thank you for your understanding and patience. We look forward to hearing from you.
Sincerely, The Customer Support Team
Extremely poor customer service
I initiated a transfer three days ago, but it became stuck in the app with instructions to contact customer service. I contacted them through the app and by email — no response whatsoever.
What makes the situation even worse is that the in-app customer service page constantly fails to load.
Keeping a customer’s transfer stuck for three days without any communication is completely unacceptable. I will be filing an official complaint with the relevant financial regulator.
I have completely lost confidence in Panda Remit and will never use their service again.
PandaRemit 回复2026-09-07
Dear Customer,
We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced with our app.
Feel free to send your Transaction Number to our WhatsApp customer service team (+86 18958152478), which will help us identify your transaction. We'll address your problem ASAP.
Thanks for your patience and understanding. We're committed to improving our user experience, and your insights are invaluable in helping us achieve that. We look forward to providing you with a better remittance experience.
Best regards,
Customer Service Team
Panda Remit
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