Extremely poor customer service
Extremely poor customer service I initiated a transfer three days ago, but it became stuck in the app with instructions to contact customer service. I contacted them through the app and by email — no response whatsoever. What makes the situation even worse is that the in-app customer service page constantly fails to load. Keeping a customer’s transfer stuck for three days without any communication is completely unacceptable. I will be filing an official complaint with the relevant financial regulator. I have completely lost confidence in Panda Remit and will never use their service again.