TERRIBLE CUSTOMER SERVICE – OVER AUD $3,000 WITHHELD, ACCOUNT RESTRICTED AND CUSTOMER SUPPORT IGNORING ME!
My experience with Panda Remit has been absolutely terrible. I am extremely frustrated with the way this company has handled my money and treated me as a customer. Panda Remit has restricted access to my account without providing me with a satisfactory explanation. More than AUD $3,000 of my money remains unresolved, and I am still fighting to get my own funds returned. I have fully cooperated with their identity-verification requirements, including providing a selfie of myself holding my identification document. I have requested a refund to another verified bank account under my own name, but they are refusing to help me resolve this situation. What makes this even worse is their absolutely disgraceful customer support. Their support team reads my messages but refuses to respond properly or provide any meaningful assistance. I am being ignored while my money remains inaccessible. Is this how Panda Remit treats customers who are simply asking for their own money back? Here are the two order IDs associated with Sam Terrence Reibelt: - 1555632473365286912 - 1555626713277272064 There is a third transaction, but I cannot even retrieve its order ID because Panda Remit has restricted my account. I am sick and tired of receiving no meaningful assistance, being ignored by customer support and having my money tied up without a satisfactory resolution. I WANT MY MONEY BACK! I demand that Panda Remit: 1. Immediately review and refund my outstanding balance of more than AUD $3,000. 2. Refund my money to a verified alternative bank account in my own name, or provide a clear and legitimate alternative refund arrangement. 3. Explain why my account access was restricted. 4. Restore access to my transaction history or provide all missing order details. 5. Stop ignoring my messages and provide a proper written response. If this matter is not resolved promptly, I will escalate it to the appropriate Australian consumer protection authorities and pursue all applicable financial dispute-resolution channels, including AFCA if it has jurisdiction. I will not simply forget about more than AUD $3,000 of my money. Panda Remit, stop ignoring your customers. Stop giving me excuses. Resolve this matter and return my money immediately! This has been one of the worst customer service experiences I have ever encountered.