Panda Remit is a cross-border remittance company headquartered in Singapore, and it is the choice of millions of users around the world.With Panda Remit, remittance is safer and more convenient; more money is received and the speed is faster. Send money around the world with just one mobile phone. Official website: https://www.pandaremit.com/
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the fast transactions, reliable service, and competitive exchange rates when sending money to foreign bank accounts. Many people enthusiastically note the remarkably smooth and efficient onboarding process for handling mainstream currencies during cross-border remittances.
Some reviewers were not happy with slow customer service responses, unhelpful communication channels, and unexpectedly delayed money transfers. A few other people also felt that refund processes, document verification hurdles, and sudden payment blocks caused significant frustration. Customers occasionally noted that international transactions took much longer than expected and that getting timely assistance was very difficult.
This is the worst company that doesn't respect its clients. I made a payment from my bank; however, after the payment, it says "payment timeout." After 5 hours, I got a message saying the payment was completed, but I didn't make the payment myself, even though I regularly use the same account for previous transactions. And most interestingly, there's an option to contact customer support, and when I press it, I can reach support; some chatbots give nonsense answers. Instead of solving problems, it's giving more torture to customers.
Now I am in a phase where neither can I contact customer support nor can I cancel my transaction. I don't know if I got scammed or not, since I don't know what the next step is. I've tried everything to contact support, but I'm still unable to resolve my issue.
I WILL SAY IF YOU WANT PAID TOURTURE AND TENSON YOU CAN USE PANDA REMIT. OTHERWISE, use another trusted remit that offers better support if you have any issues. EVEN THEY OFFER LESS EXCHANGE RATE.
PandaRemit 回复2026-09-04
Dear User,
Thank you for reporting this issue to us. We are sorry to hear about the difficulties you encountered in your recent transactions. We understand this must be frustrating, and we are committed to resolving this issue as quickly as possible.
To help us investigate and assist you more effectively, could you please provide your 19-digit transaction number? This will allow us to review your transaction details and find a solution quickly.
For immediate support, you can also contact us directly via WhatsApp at +64 20 4240725. We are always ready to help and hope to ensure all your issues are resolved.
Thank you for your understanding and patience. We look forward to hearing from you.
Sincerely, The Customer Support Team
I wanted to top up my travel wallet on alipay and was guided to use panda remit. I sent it from Austria to panda remit and from panda remit they never succeeded to send it to Alipay. When I called Alipay they blamed Panda remit and panda remit app blamed Alipay. Instead of informing me, they did nothing and my money was just vanishing in the air with pandaremit. Now I hope they process my refund like promised in the customer chat. Not fun! And both couldnt tell me why. No efficiency. I was hoping for detailed answers like "a document is missing" etc. Tiring and not trustworthy.
PandaRemit 回复2026-08-19
Dear customer:
We apologize for any inconvenience you may experience while using our apps and customer services.
If you have any other questions or concerns, please feel free to contact our customer support team ([email protected]). We will asap to actively resolve your issue.
We understand the importance of timely response and efficient service, and we are actively working to improve the responsiveness of the customer support team to ensure smoother and faster transfers for users.
I would like to pay my respects,
customer Service Team
Panda Remit
Sent 1000€. Transaction blocked. 48 hours later : zero explanation, zero human, zero assistance.
Contacted them at service@pandaremit – got a bot reply with ZERO additional info. No timeline, no reason, no help.
Only useless bots. No phone, no real email response. For a financial app, this is a joke.
My 1000€ have simply "disappeared" from my account with no explanation and no clear timeline for release.
If I hadn't chased them, would they have just kept my money forever ?
The customer support is disastrous and does not meet the standards of a serious financial institution.
Avoid.
PandaRemit 回复2026-08-11
Dear customer:
Thank you for choosing Panda Remit and for sharing your feelings with us.
We sincerely apologize for the wait and inconvenience you experienced during the remittance-this is really not the experience we wanted you to have.
order, the time limit for receipt of accounts will indeed be received. Holidays, order risk control and other factors will affect the specific progress. You can check the order status or contact online customer service for consultation.
In order to better help you deal with your situation, and for, you can contact our exclusive customer service team (+86 18958152478) through the WhatsApp, we will give priority to assist you in handling, and do our best to promote the solution.
Your trust is precious to us, and we always put your financial security and use experience in the first place.
Thank you again for giving us the opportunity to improve and correct, we will use practical action to prove that your choice is worth it.
With best regards,
Panda Remit customer Service Team
I send VND to GBP easily, no other international app could do this or it should be alot of fees that I couldnt afford.
I got some issue about the payment the customer service was nice and we both done it perfectly.
The transfer took 5second then it reach my account was a plus for this company. If you do Swift it takes you 3-5 days or more.
This is the best transfer app you could possibly app, I rate this 100/10 if possible.
First remittance took about 1 hour , 2nd remittance took 1 minute, 3rd remittance this round again so slow .. why there is no consistent in the service ?
PandaRemit 回复2026-08-03
Dear customer:
Thank you for taking the time to share your feedback with us, and we value your every comment.
We apologize for any inconvenience you may encounter during the Use Panda Remit and fully understand that your waiting will cause trouble.
The processing time of order may be affected by wind control audit, public holidays and other factors, and sometimes there will be some delay. In order to better assist you, if you encounter problems, you can send the relevant order number to our customer service mailbox: [email protected], so that we can quickly locate and try our best to give priority to your problem.
Every feedback from you is an important driving force for us to continuously optimize our services, and we will continue to improve the user experience to make remittance smoother and more secure.
Thank you for your patience and understanding and wish you all the best
With best regards,
customer Service Team
Panda Remit
I sent money from my Singapore bank account to a Philippine bank account through Panda Remit. However, the recipient has still not received the money. The transaction status on the app shows “Transaction Done” or “Transaction Completed,” and I have also received the transaction record via email. However, it has already been 3 days, and the money has still not been credited to the recipient’s bank account.
I have already reached out to Panda Remit through various channels, including email and customer service, but I keep receiving the same repeated responses that do not actually help resolve my issue.
Transaction number: 1530350697021706240
PandaRemit 回复2026-07-29
Dear User:
We are very sorry that you have encountered any inconvenience in using our App and contacting customer service. We sincerely apologize for this.
After verification, the order has been refunded for you. Please pay attention to the receipt. If you do not receive it in time or have other questions, please feel free to contact our customer service email: asia @ pandaremit, we will follow up for you as soon as possible.
We know that every remittance is important to you and we understand the need for a smooth experience. At present, the team is actively optimizing the relevant processes to avoid similar situations from happening again.
Thank you for your understanding and tolerance. We cherish your trust and will continue to improve the quality of service.
Sincerely
Salute
Panda Remit Support Team
Compared to traditional banks and other major remittance apps, Panda Remit consistently offers better exchange rates and significantly lower transaction fees. You get to keep more of your hard-earned money. Furthermore, Most of my transfers arrive within minutes or, at most, a few hours. The app provides real-time status tracking so you always know exactly where your funds are. Thank you Panda Remit.
i have waiting for my transfer already over 4 days. They just keep asking me waiting. Everytime i contact their CS they just reply me the same answer. And i ask them for refund immediately and reply me to wait for 3 days again. I dont know why they have the permit to hold my money for so many days. This is totally shit experience!
PandaRemit 回复2026-07-21
Dear user,
We apologize for any inconvenience you may experience while using our apps and customer services.
Please send the order number to [email protected] email and we will solve your problem asap.
We understand the importance of a smooth remittance experience, and we are actively optimizing our processes to prevent similar situations in the future. Thank you for your patience and understanding.
Sincerely,
Customer service team
Panda Remit
I will never use this app again! What a pain in the A$$. I sent money for a birthday and they wanted photos of my card front and back and my drivers license to verify. I was told to be patient and give the bank time. They had me jump through hoops and now they state they are working hard to refund my money??!! Where is the money then?? Don’t use this app for international transfers. All I know is my recipient never received the funds and the app stated their partner bank had the funds. I don’t have the money back. This was supposed to take 15 minutes and now it’s been 2 days.
PandaRemit 回复2026-07-13
Dear user,
We apologize for any inconvenience you may experience while using our apps and customer services.
Please send the order number to [email protected] email and we will solve your problem asap.
We understand the importance of a smooth remittance experience, and we are actively optimizing our processes to prevent similar situations in the future. Thank you for your patience and understanding.
Sincerely,
Customer service team
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