48h, no explanation, and a poor customer service
Sent 1000€. Transaction blocked. 48 hours later : zero explanation, zero human, zero assistance. Contacted them at service@pandaremit – got a bot reply with ZERO additional info. No timeline, no reason, no help. Only useless bots. No phone, no real email response. For a financial app, this is a joke. My 1000€ have simply "disappeared" from my account with no explanation and no clear timeline for release. If I hadn't chased them, would they have just kept my money forever ? The customer support is disastrous and does not meet the standards of a serious financial institution. Avoid.