Panda Remit is a cross-border remittance company headquartered in Singapore, and it is the choice of millions of users around the world.With Panda Remit, remittance is safer and more convenient; more money is received and the speed is faster. Send money around the world with just one mobile phone. Official website: https://www.pandaremit.com/
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the fast transactions, reliable service, and competitive exchange rates when sending money to foreign bank accounts. Many people enthusiastically note the remarkably smooth and efficient onboarding process for handling mainstream currencies during cross-border remittances.
Some reviewers were not happy with slow customer service responses, unhelpful communication channels, and unexpectedly delayed money transfers. A few other people also felt that refund processes, document verification hurdles, and sudden payment blocks caused significant frustration. Customers occasionally noted that international transactions took much longer than expected and that getting timely assistance was very difficult.
Very worst experience..don't pls transfer in panda remit.i just tried first time ...yet they are not processing ..it shud credit in 10 mins ..it's been 10 hrs not yet credited but they have devoted my account ...
PandaRemit 回复2023-06-13
Dear user, we are sorry to bring you such a bad user experience. And Thanks for your feedback.
Feel free to leave your Transaction ID or contact Panda's US Whatsapp +1 (425) 534-4211, which help us identify your transaction.
We'll deal with your request carefully.
It takes how long the money to transfer and just like the other reviews this is my first and last transactions with this app.. van soebodybtell me how long for moneybank transfer
PandaRemit 回复2023-06-09
Dear user, we are deeply sorry for the bad experience in your transaction process.
The remittance arrival time is affected by many factors, so it may take a certain amount of time. If the delay is caused by our issue, we will make some compensation. Please add Panda's WhatsApp (86 189 5815 2478).
Also, appreciate for your feedback, we will do our best to improve the process of remittance, and look forward to your connection. Sorry again for the inconvience.
I had done a transaction of 3000 Euros through the app till now they are not responding to the transaction details to me. Please don't use this app for further transactions. They don't even respond to emails and phones.
PandaRemit 回复2023-06-07
Dear user, we're so sorry for the inconvenience, and sincerely apology for bringing you a poor transaction experience.
Please add Panda's WhatsApp: 86 189 5815 2478, and we'll try our best to solve your problem. Also, we will improve the process of remittance.
Looking forward to your connection. Sorry again for the inconvience.
Why take so long my transaction ? Why like this , im waiting so long my money take already then no have transaction to my accout . Also pending how ? I also dont know what happende with panda remit . Pleasee help me im bengging my salary
PandaRemit 回复2023-06-07
Dear user, we are deeply sorry for the bad experience in your transaction process.
Our transaction process is strictly reviewed, so it may take a certain amount of time. Thanks for your patience. Welcome to contact us (Panda's WhatsApp：852 6569 1521), and we'll try our best to deal with your request.
Still, appreciate for your feedback, we will do our best to improve the process of remittance, and welcome to use Panda Remit next time. Sorry again for the inconvience.
Horrible service it's a fraud. Never use this. no deposit even after 10 days.
Horrible service, it's 10 days no trace of the xfer. They took money from my bank. No deposit to my account even after 10 days.
To save your money please never try this. It's a scam.
No Customer service number. Just watts app message after a day. This did not help at all.
Please save your hard earned money. My transaction id: 1110944883163533312
PandaRemit 回复2023-06-13
Dear user, We are sincerely sorry for keeping you waiting for 2.5 business days and your transaction has been completed on 27th May.
Feel free to connect us if you haven't received the funds yet. Thank you for your feedback：）
[email protected]
I would like to know the status of my transaction 1114516168720257024. It has been more than 2 days and my transaction has still not been credited. I would like to know why is it taking so long and why this unnecessary delay.
Your service makes false promises of delivering within few minutes but it's still the transaction has not been delivered. It is my second transaction with PandaRemit and still there is unnecessary delay, despite providing all the verification documents during my first transaction.
If any further delay or any additional documents are requested a legal action would be taken and further a complaint with CFPB and state's attorney general would be filed.
PandaRemit 回复2023-06-07
Sorry for the delay due to the weekend. The transaction is COMPLETED on 6th Jun (Tuesday). Feel free to let me know if the payee hasn't received the funds :)
Friendly Reminder： Since you placed the order on 3rd Jun (Sat.), usually it takes half day to 3 business days to process the order. We suggest you place the order from Monday to Wednesday next time, and we'll try to ensure that you can receive the payment before the weekend. The order might be delayed if you make the payment on Friday or the weekend;)
Sincerely sorry again for the inconvenience.
I'm having trouble to access the Online help/customers advice and now my money is still on progres and haven't got any updates. Is there any ways to get to the Online help because the system keep rejected my request.
PandaRemit 回复2023-06-02
We are sincerely sorry for the inconvenience caused by the use process.
Feel free to send your request to our offical E-mail as well ([email protected]) . We will try our best to help you solve the problem. Looking forward to your connection. Your patience and understanding are greatly appreciated.
Don’t send money with this remittance center. They cannot communicate and service is the worst. Their help service is so useless, all automated and no agent will reply to you. Their system is inefficient.
They replied to me but their reply is stupid enough that is not related. They are telling me it would take 2-3 days to credit a bank account, but I used cash pick up method. It’s so challenging to deal with non-English speaking people. They don’t understand simple English. They should not be dealing with countries who don’t speak their language. Lesson learned.
PandaRemit 回复2023-06-05
Dear user, we're so sorry for the inconvenience, and we sincerely apologise for bringing you a poor transaction experience.
Please feel free to send your feedback to Panda's official email ([email protected]) to help us identify the staff who served you at the time. Also, we'll improve the quality of the customer service and the remittance experience continuously.
Sorry again and looking forward to hearing from you:)
Please cancel my transaction, I tired of texting customer service. Keep shows PandaRemit [System message] The session has been terminated by the system and you can re-initiate the session if needed! !
PandaRemit 回复2023-05-29
Dear user, we're so sorry for the inconvenience, and sincerely apology for bringing you a poor transaction experience.The online customer service is busy somtimes, you are able to send your request to our offical E-mail as well ([email protected]) .We will try our best to help you solve the problem.
Also, we will report the feedback and adjust it in time. Look forward to giving you a better user experience next time.
I would recommend to make the reference no to be auto appeared once we scan the qr pay in our bank apps. And the amount also auto appear. We just need to confirm
Funds were debited but transfer has been stuck in process for over 2 weeks. Seems like a scam. Beware!
PandaRemit 回复2023-05-29
Dear user, I'm sorry to bring you a poor experience.
Don't worry, you won't lose your money, and we are here to help. Sometimes the funds might be delayed due to different reasons.
Feel Free to leave your 19-digit Transaction Number, We'll check carefully in the system and get back to you ASAP.
The following is Panda's contact information, welcome to reach out anytime. Sincerely sorry for the inconvenience.
🐼 Emial: [email protected]
🐼 Online Customer service in the App
🐼 WhatsApp: USA User＋1 425 534 4211
Worstest! USA Indians beware. Read between the lines and understand. No 2 minutes, no 2 days it’s after begging 9 days with poor English communication people & no usa office & after contacting cfpb consumerfinance.gov, fill complaint & whistleblower email. Cheat company liars. Keeping on blocking web chat and watsapp & asking for MORE & MORE account numbers & wasting time when family needs urgently for hospital bills living expenses school fees etc etc;they can’t transfer to axis bank & even Icici bank liars had a hard time with correct account numbers given. I guess China does business that way only!
PandaRemit 回复2023-05-15
We are sincerely sorry for the inconvenience caused by the use process.
Feel free to contact customer service in our app if you need any further assistance. ( Panda's email: [email protected]). Also, we'll improve our customer service and remittance process to bring you a better user experience.
Your patience and understanding are greatly appreciated.
They are frauds and liars. First, They lure customers with coupons. I got a 3% coupon. When I made the transfer they gave a lower rate.
PandaRemit 回复2023-05-15
We're very sorry for made you feel unsatisfied with this remittance experience.
The App allows our users to send funds to more than 200 countries in a lawful and compliant manner
Feel Free to contact the customer service in the Panda App if you need any further assisstence in using the coupon. We will try our best to help you solve the problem.
Thank you for your understanding and giving us the modification opportunities. Many thanks.
Panda remit is too slow processing compared to other money transfer sites. There was delay in adding bank accounts by a day even after completing verification with Plaid service. Rate of transfer appears to be not locked in for some menthods of funding. Personally I had a lot better and instant experience with other sites like InstaRem. I would say try others before PandaRemit.
PandaRemit 回复2023-05-15
Dear user, we are deeply sorry for the bad experience in your transaction process.
Our transaction process is strictly reviewed, so it may take a certain amount of time. Thanks for your patience.
Still, appreciate for your feedback, we will do our best to improve the process of remittance, and welcome to use Panda Remit next time. Sorry again for the inconvience.
Never trust this service provider as they have not any customer care number. You will not get any answer on your transactions. At the last moment they will tell to change payee and payment method to earn more money. Even after that they will deny transactions. even they have not any proper website in which you can find details about them.
PandaRemit 回复2023-04-17
We are sincerely sorry for the inconvenience caused by the use process.
Welcome to contact our online customer service in the App if you have any concerns regards to the transaction. The online customer service is busy somtimes, you are able to send your request to our offical E-mail as well ([email protected])
The following is the official website of the Panda Remit, very welcome to visit our official website to know more about us （https://www.pandaremit.com/ ）
Thanks for your time , and looking forward to your connection. Many thanks.
I have got scammed by someone using pandaremit as their payment system. Beware of this. I have mailed Panda Remit and no one is coming back to me. Terrible customer service.
Also PandaRemit there is no point in replying saying contact you on WhatsApp and when I do that, you don’t respond. Your company is facilitating scams. Please reply
PandaRemit 回复2023-04-11
Dear uesr, we're so sorry for the inconvenience, and sincerely apologize for bringing you a poor transaction experience.
Please add Panda's WhatsApp: 86 189 5815 2478, and we'll try our best to solve your problem. Also, we will improve the customer service quality ASAP.
Looking forward to your connection. Sorry again for the inconvience.
Our customer service staff has communicated with you at WhatsApp, and we will help you within our capacity.
Used the service today owing to best exchange rate in the market. As a conservative customer try to transfer small amount which received in a jiffy. But now tried to immediately transfer larger amount exchange rate is not the same. So only the first transaction has the best rate subsequent rates are lower than the market
PandaRemit 回复2023-04-08
Thank you for your recognition.
Your valuable feedback are very important to us. Exchange-rate fluctuations are unpredictable. And we will continue to improve according to your comments to bring you a better remittance experience and give you a more competitive exchange rate.
Thanks again for choosing Panda Remit
Never again! My first transaction was a headache and it didn't go thru! It's pending(but my God they were quick to take it out of my acct!) They want information that I can't even upload! I keep getting an error 500 message. Customer service is nonexistent! How are they able to operate here and not have a US number for calls?
Update-i finally gotten my refund.
PandaRemit 回复2023-04-08
Dear user, we're so sorry for the inconvenience, and sincerely apology for bringing you a poor transaction experience.
In order to ensure the authenticity and security of the remittance information, we need you to provide your personal information, but we have no intention to violate your personal privacy.
In order to solve your problem better and more quickly, please contact the customer service in our app if you need any further assisstence(Panda's email：[email protected]), we'll deal your request shortly. Looking forward to your connection.
Wise 
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