Panda Remit is a cross-border remittance company headquartered in Singapore, and it is the choice of millions of users around the world.With Panda Remit, remittance is safer and more convenient; more money is received and the speed is faster. Send money around the world with just one mobile phone. Official website: https://www.pandaremit.com/
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the fast transactions, reliable service, and competitive exchange rates when sending money to foreign bank accounts. Many people enthusiastically note the remarkably smooth and efficient onboarding process for handling mainstream currencies during cross-border remittances.
Some reviewers were not happy with slow customer service responses, unhelpful communication channels, and unexpectedly delayed money transfers. A few other people also felt that refund processes, document verification hurdles, and sudden payment blocks caused significant frustration. Customers occasionally noted that international transactions took much longer than expected and that getting timely assistance was very difficult.
I’ve used Panda Remit a number of times. But this time I find the system is quite buggy and transaction was very slow to arrive, and even it will arrive at all, though it was debited instantly and marked as complete. Online support was not very helpful to say the least. Proceed with caution.
PandaRemit 回复2024-04-17
Dear Customer,
We appreciate you taking the time to share your feedback with us and apologize for any inconvenience you may have experienced with our app and customer service.
We'll make compensation if the delay is caused by our app. Please add Panda's WhatsApp (86 189 5815 2478), we will try our best to solve your problem.
We attach great importance to the remittance experience of each user, and we're actively making improvements to address the issues you've raised. We hope you'll give us another chance to provide you with a better experience in the future.
Best regards,
Customer Service Team
Panda Remit
I've used panda remit a few times rather painlessly. But if you ever need customer support, the in-app support is just buggy and horrible!
Also, my last transaction of 30k was initiated even though later I get a notification saying my transfer limit is not high enough. Isnt this a check that needs to be done BEFORE the transaction is initiated?
And now my money is stuck with panda remit. Whatever proof of funds i upload to increase my transfer limit is not enough apparently. Ok. So why don’t you just give me back the money first? This is really frustrating and a very bad user experience.
Also a lot of in-app messages are in Chinese and not translated to English. Was any testing done on the app?
PandaRemit 回复2024-04-03
Dear Valued Customer,
Thank you so much for your great support on Panda Remit. We are truly sorry to hear about your frustrating experience with the remittance process and we sincerely apologize for any inconvenience caused during this time.
Regarding the transfer limit, you can check it at any time in "My - My Spending Limit". If the cumulative transfer limit exceeds the specified limit, you need to provide new income-proof documents to meet the compliance requirements. Thank you for your understanding.
If you encounter any further issues or have additional suggestions, please feel free to contact us ([email protected]), and our team is constantly reviewing and optimizing our processes to ensure faster and smoother transactions for all customers.
We greatly appreciate your feedback, as it helps us to make improvements and deliver better service in the future. Thank you for giving us the opportunity to serve you, and we hope to regain your trust in the future.
Best regards,
Customer Service Team
Panda Remit
This apps money exchange very good , Improve The sistem too more fast transfer too account Bank Online
PandaRemit 回复2024-03-29
Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced with our processing time.
We understand that timely transactions are crucial, and we are actively working to address any delays and improve our processing times to ensure a more efficient experience for our valued customers.
Your feedback is invaluable in helping us to improve, and we thank you for bringing this to our attention. We appreciate your understanding and look forward to providing you with the best experience next time.
Best regards,
Panda Remit Customer Support
I transferred money on March 13, 2024. Until today, I have not received my money.
PandaRemit 回复2024-03-25
Dear Valued Customer,
Thank you for reaching out to us. We apologize for any inconvenience caused by the delay in receiving your transferred funds.
To assist you further, could you please provide us with the transaction details such as the transaction numbers? This will allow us to investigate the matter promptly and provide you with a resolution as soon as possible.
Sorry again for the delay. We appreciate your patience and understanding.
For more details please connect us on the WhatsApp＋1 425 534 4211)
Thank you so much for your great support on Panda Remit.
Your feedback is invaluable to us as it helps us make improvements. We understand the importance of exchange rates for users, and we do our best to provide you with a better exchange rate and remittance experience. There will be promotions from time to time, you can pay more attention to our official website.
If you have any further concerns or questions, please do not hesitate to contact our customer support team.
This is the worst platform. No one answered the call. They said within two minutes but no deposit for more than 6 hours after multiple question on my name not matching cos no space. There are better platforms to try honestly who are true to their words
PandaRemit 回复2024-02-26
Dear user, we are deeply sorry for the bad experience in your transaction process.
Your concerns have been taken seriously, the purpose of checking your name is to ensure the safety of each single transaction. Feel free to contact us ([email protected]), and we will actively address this issue ASAP.
Appreciate your feedback, we will do our best to improve the process of remittance. Sorry again for the inconvenience and look forward to your contact.
On the 5/2/24 I seed a DBS PAYNOW to Panda Remit of $100 for testing , minimal transfer is $100, I forgot to put down the reference no. Up till now I am not able to get my refund, despite sending several email with standard reply asking to communicate with their chat line , the problem is it was so difficult to get through the chat line , up till now I am not able to get my refund back , not recommended to use PANDA REMIT . Think twice
PandaRemit 回复2024-02-18
Dear Customer,
We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced with our app and customer service.
Your concerns have been taken seriously, Feel free to contact us ([email protected]), which help us identify your transaction. We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process and enhancing our customer support team's responsiveness.
Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.
More than a week no news on my transaction
Was asked to message UK customer service bit they also not responding
Have to raise this to FCA
PandaRemit 回复2024-01-29
Dear Customer,
We appreciate you taking the time to share your feedback with us and apologize for any inconvenience you may have experienced with our app and customer service. We're committed to improving our user experience, and your insights are invaluable in helping us achieve that.
If it's the correct account, money will be received smoothly and quickly. However, if it's the wrong account, it will take some time to recall it from the bank. We are continuously following up on your order until it is completed. Also, we're actively working on optimizing the remittance process and enhancing our customer support team's responsiveness.
We hope you'll give us another chance to provide you with a better experience in the future. Apologize once again for any inconvenience you've encountered.
Sent money 3 days back but still not credited
Customer service telling transaction is completed but money is not there in account
Check with my bank as well but there is nothing
PandaRemit 回复2024-01-23
Dear Customer,
We sincerely apologize for the inconvenience you've experienced with our app and customer service. We understand the frustration you must be feeling regarding the discrepancy between the status shown in the app and the actual transfer process.
Please add Panda's WhatsApp (44 7709 535853) and we will follow up with the bank to inquire about the remittance situation and solve the problem ASAP. Also, we'll improve the remittance experience continuously.
Looking forward to your connection. Sorry again for the inconvenience.
I was sent money around 12nn today in Philippines but till now not yet recieve almost 2hrs.I checked before i transferred and its successful! How long does it takes?
PandaRemit 回复2024-01-23
Dear Customer,
We sincerely apologize for the inconvenience you've experienced and we understand that timely transactions are crucial.
Our transaction process is strictly reviewed so it may take some time. Thanks for your patience. We are actively working to address any delays and improve our processing times to ensure a more efficient experience for our valued customers. If you have any concerns or questions about your transaction, please feel free to share them with us (WhatsApp +852 6569 1521).
We greatly appreciate your feedback, as it helps us to make improvements and deliver better service in the future. Sorry again for the inconvenience.
Why it’s to long to process to send and receive? And please English only not Chinese characters please and thank you
PandaRemit 回复2024-01-18
Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced with our processing time for sending and receiving transactions.
We understand that timely transactions are crucial, and we are actively working to address any delays and improve our processing times to ensure a more efficient experience for our valued customers. To help us resolve the issue promptly, could you please kindly share your 19-digit transaction number with us?
We appreciate your input regarding the language error, and we will continue to strive for excellence in our services. Please do not hesitate to reach out to us on our WhatsApp US account at 1 425 534 4211 and leave us a screenshot of the specific language issue. This will assist us in resolving any issues you may have faced.
Your feedback is invaluable in helping us identify areas for improvement, and we thank you for bringing this to our attention. We appreciate your understanding and look forward to your connection and providing you with the best possible experience.
Best regards,
Panda Remit Customer Support
Did I lose 1520 pounds via Panda Remit? Will I get back my funds?
I have transferred 1520 pounds to India on 22nd Dec via bank transfer. Amount got debited from my bank account in next 45 mins. Till now amount not transferred to my India account. I have reached multiple times to Customer care and the response I get every day is be patient and give us one working day. Same response every day. The status in app says, accepted by bank. Highly frustrated and worried a lot. They dont even have a nice customer care team to support with. Its like talking to ChatBot. You will get the same answers even for different questions. Finally they said, you have two options 1. Wait patiently 2. Cancel your transaction. If you cancel your transaction it will take 5-7 working days to refund the amount to original account. I have asked them to cancel it now. Not sure when I will get back my amount. You are lucky if your transfers went through in few hours otherwise your will be in hell for next 15 days at least. I personally don't recommend to use this Panda Remit
PandaRemit 回复2024-01-04
Dear Customer,
We appreciate you taking the time to share your feedback with us, and apologize for any inconvenience you may have experienced with our app and customer service. We're committed to improving our user experience, and your insights are invaluable in helping us achieve that.
We understand the frustration you must be feeling regarding the discrepancy between the status shown in the app and the actual transfer process, and we're actively working on optimizing the remittance process and enhancing our customer support team's responsiveness.
Please know that our primary goal is to ensure the safety and prompt delivery of your funds, and we're actively making improvements to address the issues you've raised. We hope you'll give us another chance to provide you with a better experience in the future. Apologize once again for any inconveniences you've encountered.
Dear uesr,
We are sincerely sorry to make you feel this way.
We welcome you to contact us if you need any help (Panda's email: [email protected]) We'll try our best to deal with your request.
We also provide timely feedback and constantly optimize our services, looking forward to your next use!
where is my money? i already transferred at 15th dec until now i haven't receive my money.. family expenses and utilities bills pending to pay.. try to understand me !!
PandaRemit 回复2023-12-20
Dear valued customer,
We are truly sorry to hear about your frustrating experience with the remittance process and we sincerely apologize for any inconvenience caused during this time.
Our team is constantly optimizing our processes to ensure faster and smoother transactions for all our customers and we are exploring alternative solutions to streamline this process and minimize inconvenience for our users.
We greatly appreciate your feedback, as it helps us to make improvements and deliver better service in the future.
Bad customer service. Waste of time and extremely frustrating
I wanted to send money to another country to pay for a hotel booking. Two days later the money has not arrived and I ask customer service on whatsapp and they say they want proof of why the money is being sent. I send them the invoice, then they say that I will be refunded because they cannot transfer to a company.
They also cannot send me a confirmation that the refund will be processed, I just have to wait 7-15 days and if it does not arrive by then, I must contact them again. Until then i cannot pay the hotel the booking amount because they cannot guarantee that the money will be refunded.
PandaRemit 回复2023-12-13
Dear valued customer,
We sincerely apologize for the inconvenience you've experienced during the remittance process and customer service. Currently, Panda Remit only supports personal-to-personal transfers. As for the refund, it will be processed ASAP.
If you have any further inquiries or concerns regarding the refund, please feel free to contact our customer service. We will certainly take measures to effectively solve your problem.
We value your feedback and are continually working to improve user experience and customer service. Thank you for choosing Panda Remit, and we are committed to delivering the best service possible.
The exchange rate are better and some services that catch the interest of the customers/ remitters however, it's quite annoying when I send money to my love ones, it seems always delayed coz they're always asking your recipient complete address which I've done it already for a year. I'm sure the system have had the record of my transaction.
PandaRemit 回复2023-12-05
Dear Valued User,
Thank you for taking the time to share your feedback with us. We appreciate your kind words about our exchange rates and services, and we understand your concern regarding the repeated request for your recipient's complete address.
We apologize for any inconvenience this may have caused you. The requirement for the recipient's address is a regulatory measure mandated by local authorities, and we are obligated to adhere to these guidelines to ensure compliance and security of the funds.
To streamline the process and enhance your experience, we are actively working on implementing measures to minimize the frequency of such requests.
Rest assured, your transaction history is stored securely, and we acknowledge the need to optimize the system to recognize repeated information. Could you please kindly share more information about the specific transaction (i.e. transaction Number or Registered Username etc. )so that we can review and rectify the issue promptly?
We genuinely value your continued trust and patience as we work towards providing you with a smoother and more efficient service. If you encounter any further issues or have additional suggestions, please feel free to share them with us (AUS WhatsApp ＋61 481 796 311)
Thank you for your understanding and for choosing Panda Remit.
Best regards,
Customer Service Team
Panda Remit
This app was recommended by my friend and says it’s reliable, but unfortunately i have a bad experience. I tried sending money, and i entered all the correct details, it say “ failed “ transaction 3 times, but when I checked my bank account the payment has already been deducted from it. I tried asking help from customer’s service it took us a long time to figure out for my money to be sent.
I sent $1357.72 but received less than what I expected.
Customer’s service tried to help me , even gave me a “coupon to use” for china only haha I don't even send money to china. The rectified again. Oh my god. Fix your app!!!
I had high hopes from this app not only because it offers a higher exchange rate, unfortunately this will be the last time I’m going to use it. I am disappointed and scared to use it again.
Sending big amounts of money then saying it failed but was deducted directly from the bank account is scary as hell!!!
Sorry but I don’t think I will be using this app any time soon…
PandaRemit 回复2023-12-05
Dear Valued User
Thank you for reaching out to us and sharing your experience. We sincerely apologise for the inconvenience you encountered. We truly value your input as it helps us identify areas for improvement.
We understand the frustration you must have felt, and we want to assure you that we take this matter very seriously. It's disheartening to hear about the difficulties you faced with the transactions, and we're committed to resolving these issues promptly.
Firstly, we apologize for any confusion regarding the failed transactions, the deduction from your bank account and the discrepancy in the received amount. We would like to investigate this matter thoroughly to understand what went wrong. Could you please kindly share more information about the specific transaction (i.e. transaction Number or Registered Username etc. )so that we can review and rectify the issue promptly?
We apologize for any inconvenience caused by the China-only coupon, and we assure you that we are actively working on enhancing our customer support and service offerings. Feel free to Provide your transaction Number we’ll resend a valid coupon for you.
We also regret that the resolution process took longer than expected, and we understand the impact this had on your experience. We are constantly working to improve our services, and your feedback is invaluable in this regard.
If you could provide us with the necessary details, we will prioritize resolving this matter to your satisfaction. Once again, we apologize for the negative experience you've had, and we hope to regain your trust in the future.
Thank you for bringing this to our attention.
Best regards,
Customer Service Team
Panda Remit
Email them tell me use chat, use chat not working, email them to inform them they ignore, sent money to them so long, never process, never inform also , I think it not important to them whether our money is loss or not, as long they gain
PandaRemit 回复2023-11-06
Dear Customer,
We sincerely apologize for the inconvenience you've experienced with our app and customer service. We understand the frustration you must be feeling regarding the discrepancy between the status shown in the app and the actual transfer process.
Our transaction process is strictly reviewed, so it may take a certain amount of time. Thanks for your patience. Still, appreciate your feedback, we will do our best to improve the process of remittance, and welcome to use Panda Remit next time. Sorry again for the inconvenience.
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