Panda Remit is a cross-border remittance company headquartered in Singapore, and it is the choice of millions of users around the world.With Panda Remit, remittance is safer and more convenient; more money is received and the speed is faster. Send money around the world with just one mobile phone. Official website: https://www.pandaremit.com/
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the fast transactions, reliable service, and competitive exchange rates when sending money to foreign bank accounts. Many people enthusiastically note the remarkably smooth and efficient onboarding process for handling mainstream currencies during cross-border remittances.
Some reviewers were not happy with slow customer service responses, unhelpful communication channels, and unexpectedly delayed money transfers. A few other people also felt that refund processes, document verification hurdles, and sudden payment blocks caused significant frustration. Customers occasionally noted that international transactions took much longer than expected and that getting timely assistance was very difficult.
What a bunch of thieves. Money send yesterday and not recieved until now. Tried to email and they directed me to webchat. Huge wait on webchat just to know if won't be done and I have to wait 7 days for refund. DONT BE FOOLED, USE OTHER REPUTABLE REMMITANCE PROVIDERS. I will be emailing FCA because they seems dodgy to me.
PandaRemit 回复2023-11-07
Dear Customer,
We sincerely apologize for the inconvenience you've experienced with our app and customer service. We understand the frustration you must be feeling regarding the discrepancy between the status shown in the app and the actual transfer process.
Our transaction process is strictly reviewed so it may take some time. Thanks for your patience. Please add Panda's WhatsApp (44 7709 535853) and we will resolve your issue as soon as possible. Also, we'll improve the remittance experience continuously.
Looking forward to your connection. Sorry again for the inconvenience.
These people are crooks!! DO NOT USE THESE PEOPLE TO TRANSFER MONEY!! YOU HAVE BEEN WARNED!!
PandaRemit 回复2023-10-13
Dear Customer,
Deeply sorry for the inconvenience to you. There must have been some misunderstanding about this issue.
You can contact customer service in our app if you need further assistance (Panda's email：[email protected]), and we'll try our best to help you solve this problem ASAP.
Looking forward to your contact.
I have not received my money. Tried to contact customer service but is out of reach. My personal details verified on my account are all incorrect. It looks like a scam and fraud to me now!!!
PandaRemit 回复2023-10-09
Dear user, we are deeply sorry for the bad experience in your transaction process.
Due to the Mid Autumn Festival and National Day holidays, some remittances may be delayed and customer service may not respond promptly. Now, we are accelerating this process. Please add Panda's WhatsApp (44 7709 535853) and we will resolve your issue as soon as possible.
Looking forward to your connection. Sorry again for the inconvenience.
My first use with this online remittance here in HK is a very very bad night mare, I was attracted by thier promising ads and testimonials services and zero charge for the first timer and high rate for 7.25Php in 1 HKD.
Untill now my remittance still processing for about 7hrs ago now and it was already been deducted into my hsbc account via fps.
Their costumer service for chat support help was a terrible, they are not replying, you need to send and send again your concern and you will have to wait in the waiting list and then they just reply for Please be wait patiently payment submitted to our bank partner.
This is a clearly scam you never know if you will get refund If you will call their hotline its just only ringing they will mot answer
Please guys do not used this apps don't believe in their promises
PandaRemit 回复2023-10-09
Dear Customer,
We sincerely apologize for the inconvenience you've experienced with our app and customer service. We understand the frustration you must be feeling regarding the discrepancy between the status shown in the app and the actual transfer process.
Our transaction process is strictly reviewed, so it may take a certain amount of time. Thanks for your patience. Still, appreciate your feedback, we will do our best to improve the process of remittance, and welcome to use Panda Remit next time. Sorry again for the inconvenience.
The whole experience was very deceptive. From the login on the web, then the push to the app. And then the number of reviews mentioned for the app. It looks like more of an app to collect your data than actually doing what it says.
PandaRemit 回复2023-09-28
Dear valued user, We appreciate your feedback and take your concerns seriously. At Panda Remit, we prioritize the privacy and security of our users' data. Our primary goal is to provide a reliable and efficient money transfer service.
Our app may request certain permissions for security and regulatory compliance reasons, but we do not collect data for any purpose other than facilitating your transactions and ensuring the security of your financial information. Your trust is paramount to us, and we have strict data protection measures in place to safeguard your data. (https://www.pandaremit.com/en/security)
If you have any specific worries or questions about how we handle data, please do not hesitate to contact our dedicated support team. We value your feedback and are continually working to improve our app's transparency and user experience. Thank you for choosing Panda Remit, and we are committed to delivering the best service possible.
Completed the first remit from Hong Kong to Malaysia. Received the money in less than 5 minutes, with above average exchange rates. Would have give 5-star if it can support more regions/currencies. For instance, it does not support remittance from China to Malaysia, nor it support any remittance from Malaysia
Literally nightmare! Worst ever application! Don't fall in the trap of cheaper transfer rates.
I tried first time and my transaction is stuck since more than 24 hours, when it says 'transfer in minutes'.
It deducted an amount from card and then after that asking for identity check. But on other hand, application is not working at all to upload the documents for id check, just failing with the system error.
Help section is also just for namesake. Chat is just abruptly terminating. WhatsApp number has been given for quick help, no one replies even on that. For one time, it feels like fraud, but also hoping it is not looking at other reviews.
Awaiting for some response or at least application should start working.
PandaRemit 回复2023-08-28
Dear Customer,
We sincerely apologize for the inconvenience you've experienced with our app and customer service. We understand the frustration you must be feeling regarding the discrepancy between the status shown in the app and the actual transfer process.
Please know that your feedback is incredibly important to us, and we have contacted you on WhatsApp and are making every effort to resolve your issue. Sorry again for the poor remittance experience caused by the delayed response.
Also, we'll improve the quality of the customer service and the remittance experience continuously.
Garbage app. They’re still “processing” my transaction, and it’s been three days. The “in 2 minutes” claim is a lie.
NEVER USE THIS TRASH
Edit -
Thank you to Panda Remit for replying to this. I have sent you the requested info on the app
PandaRemit 回复2023-08-18
Dear valued customer,
We apologize for the delay and any inconvenience caused during this time.
Some orders may be subject to appropriate delays due to compliance reasons.
Please leave your 19-digit Transaction Number to help us identify your transaction. We will investigate and resolve the cause of your order delay.
Apologise once again for any frustration you've encountered.
🐼 Emial: [email protected]
🐼 Online Customer service in the App
🐼 WhatsApp: AUS User＋61 481 796 311； USA User＋1 425 534 4211
Recipient received a check deposit that was held for 4 days. Funds not available as promised,
If I could rate this remittance company a zero, I would. I sent money to the Philippines for over P50K and I was told to give their bank partner 15 hrs to process the request. What they did in the Philippines, their contact made a check deposit in a Manila branch, as in physical check. Hence the funds were held for 4 working days because it’s an inter-regional transfer. The recipient’s account is not domiciled in Manila. What a nightmare! This is the only remittance company that pays the recipient a physical check for deposit for 4 days, and not an electronic transfer to the account. Spare yourself from stress and dealing with an incompetent company.
PandaRemit 回复2023-08-16
Dear customer, We deeply appreciate your feedback regarding the transfer time you've experienced with Panda Remit.
It's important to note that various beneficiary banks operate under distinct risk control rules, which can occasionally result in delays in the processing of remittances. While we strive to provide a seamless experience for our customers, there are instances beyond our direct control that can impact the speed of these transactions.
Rest assured, our primary goal is to ensure the safety and prompt delivery of your funds. We understand the trust you have placed in us, and we are committed to meeting and exceeding your expectations in every way.
Once again, we apologize for any inconvenience you may have encountered. Your feedback is invaluable to us as it helps us make improvements and provide you with a better experience. If you have any further concerns or questions, please do not hesitate to contact our customer support team.
Don't know how they got all these 5 star reviews. I transferred AUD 1500 3 days back, yesterday the status on the app said delivered. But the money has not reached the bank in Philippines. Today on contacting support over the app, I am told that anything over 50,000 pesos will take 2-3 days. So already delivered status on the app as opposed to 2-3 days by the online support. I was forced to use WU to transfer money as it was urgently needed, needless to say the money reached the Philippines bank in 5 minutes. Will update here as things progress.
Edit 6:52 PM, 5 hours 40 minutes after initial chat with online support. I was told that the money would be in the recipients bank in 2 hours. Still nothing.
Just contacted online support and they request bank statement from 26/07 to 03/08 from recipients bank. Beating around the bush has started.
I had sent 2 emails to serviceatpandaremit.com. first one 24 hours ago and the second 5 hours back. No response.
04/08/2023 : Finally got the money after over 2 days. Very bad experience even with help desk. Why go through all this trouble when WU and RIA deposit the money in minutes. I will never use this service again.
PandaRemit 回复2023-08-16
Dear Customer,
We sincerely apologize for the inconvenience you've experienced with our app and customer service. We understand the frustration you must be feeling regarding the discrepancy between the status shown in the app and the actual transfer process.
We're actively investigating this issue to ensure that such discrepancies do not occur in the future. Our customer service team should have been more responsive to your concerns, and we're working on improving our response times to provide better support to our users.
Regarding the request for a bank statement, we understand this may seem unnecessary and apologize for any confusion. This additional step is aimed at ensuring the security and accuracy of transactions, but we acknowledge that our communication about this could have been clearer.
Please know that your feedback is incredibly important to us, and we are taking steps to address the issues you've raised. We appreciate your patience and understanding as we work to improve our services.
If you have any further questions or concerns, please don't hesitate to reach out to us. We value your business and are committed to providing a better experience moving forward. Thank you for bringing these matters to our attention.
been with panda 11 days as new customer, found them online looking for better rates as Ria my usual go to for remittances was having phone app issues i thought i would try panda remit. the phone app seems pretty advanced and latest but it lacks in customer service, first they do not reply right away if having issues which is the first thing you will encounter whenever you start with new remittance company, they delay your transfer due to verification, their system is made for asian customers and their usual way of entering your receiver or recipient info is different than what you put here in the west so when you think you have entered everything correctly there will be issues because of this. bottom line Panda has great rates and their fees not so bad, i still dont like their debit card fees in top of the sending fees, i still havent figure if that is how they make their money back even though their exchange rates are good or maybe they just use your money in the stock market while they keep you waiting for your transaction to be completed
PandaRemit 回复2023-08-16
Dear Customer,
We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced with our app and customer service. We're committed to improving our user experience, and your insights are invaluable in helping us achieve that.
We understand the importance of timely responses and efficient service, and we're actively working on enhancing our customer support team's responsiveness. We're also addressing the issue of verification delays to ensure smoother and faster transfers for our users.
Please know that your concerns have been taken seriously, and we're actively making improvements to address the issues you've raised. We hope you'll give us another chance to provide you with a better experience in the future.
Thank you for bringing these matters to our attention, and we apologize once again for any frustration you've encountered.
Very bad! PLEASE AVOID THIS COMPANY! I transferred 3000 USD to INR and for last 5 days they are replying once a day and every time coming up with some random reason like send us a passport copy , then send us a photo of original passport or something else.
They use name of big promoters like SEQUOIA on their site to trap people. Please don't let them steal your hard earned money. This company and all its people are fraud. AVOID IT!
PandaRemit 回复2023-08-07
Dear valued customer,
We are truly sorry to hear about your frustrating experience with the remittance process and the repeated request for passport uploads. We sincerely apologize for any inconvenience caused during this time.
Please know that we take customer feedback seriously, and your comments have been brought to the attention of our team. Our primary goal is to provide a seamless and efficient remittance experience for all our users, and it's disheartening to learn that we fell short of your expectations.
Regarding the prolonged remittance times, we understand the importance of timely transactions, and we are actively working to address any delays that might occur. Our team is constantly reviewing and optimizing our processes to ensure faster and smoother transactions for all our customers.
As for the repeated request for passport uploads, we understand how frustrating it can be to provide sensitive information multiple times. Rest assured, this is done to ensure compliance with regulatory requirements and to maintain the security and integrity of our platform. However, we recognize that the user experience needs to be improved, and we are exploring alternative solutions to streamline this process and minimize inconvenience for our users.
We greatly appreciate your feedback, as it helps us identify areas for improvement and deliver a better service in the future. Your satisfaction is our priority, and we are committed to enhancing our services based on your valuable input.
If you have any further concerns or questions, please don't hesitate to reach out to our customer support team ([email protected]). We are here to assist you and address any issues you may encounter promptly.
Thank you for giving us the opportunity to serve you, and we hope to regain your trust in the future.
Best regards,
Customer Support Team
It is a scam , I transfered them money, but they told me the transaction can't be processed, I requested a refund but it's been already more than half month , I still have not gotten my money back. I asked few times and they only keep say to wait 3 to 7 working days ,again and again.
Tried to contacted thier customer service in working hour but ofc no response.
PandaRemit 回复2023-07-17
Dear user, we are deeply sorry for the bad experience in your transaction process.
Feel free to leave your Transaction Number or send it to our E-mail ([email protected]), which would help us identify your transaction and figure out the reason for the delay. Sorry again for the inconvenience.
You can use this company if you’re a new customer. After the first transfer, you will pay a transfer fee of $3.99 on each transaction, plus you get a low exchange rate compared to other companies. I would recommend XE Exchange for a better rate.
PandaRemit 回复2023-07-19
Dear user, thanks for your feedback and notification.
We do waive the fee and set competitive rates to attract more new users.
In addition, we've acquired a large number of loyal customers due to competitive rates, fast funds arrival and weekly promotion activity.
Panda's Operation is just like our company vision - assisting migrant workers to send money back to their home country with the price of one cup of coffee and let their families and kids have better living conditions.
Xe Exchange is another good remittance service provider. Feel free to compare your receivable amount in different remittance Apps before you place the order. we sincerely hope everyone could send less and receive more.
Welcome to reaching out to give us more feedback via Panda's email: [email protected]
Do not send money from panda . U will be thanks me later if you did not send the money. I have send the money and they did not send it in 5 days now i am asking the refund and they are saying again 5-7 days to get the refund.
PandaRemit 回复2023-07-05
Dear user, thanks for your honest feedback, and we apologise for bringing you such a poor experience. In most cases, It takes 2 hours and up to 3 business days to complete the order and the duration of the processing time dose affected by various factors.
Feel free to leave your Transaction Number or send it to our E-mail [email protected], which would help us identify your transaction and figure out the reason for the delay. Sorry again for the inconvenience.
Very very bad experience using this scam app. My bitcoin transaction received is yet to be available in wallet and it’s been processing for weeks now. Scammers
I have used this app for the first time to send AUD to INR. Worst first experience. Their transaction failed despite providing correct receipient bank details. Now they say that my money will be refunded in 5 to 7 working days. They already have wasted my 2 days. Please be aware to use this app.
PandaRemit 回复2023-06-19
Dear user, we are deeply sorry for bring you bad experience. Feel free to leave your Transaction ID or contact Panda's AUS WhatsApp + 61 481 796 311, which help us identify your transaction. We'll deal your request ASAP. Looking forward to your connection.
Wise 
Remitly
Revolut
MoneyGram
SingX
Western Union
Airwallex
Instarem