Perfume.com 回复2026-06-18Hi Jodian,
Thank you for bringing this to our attention.
I am sorry to hear that you have not yet received your order.
After reviewing the shipment details, I can see that the order was shipped to a freight forwarding company located in Miami based on the shipping information provided at checkout. Please note that freight forwarders and courier services are independent third party companies that customers may choose to use for delivery to their destination country.
According to the tracking information, the package was successfully delivered by USPS to your selected courier on 06/01/2026. Once the package is delivered to the freight forwarding company, responsibility for the shipment transfers to the courier, as they then handle the transportation and final delivery process.
Additionally, our records indicate that you previously confirmed that an incorrect address was provided with the order. As a result, this may have also contributed to the delivery issue. Since the package was successfully delivered to the freight forwarding company listed on the order, we are unfortunately unable to determine what occurred after the courier received possession of the shipment.
In this situation, we recommend contacting your freight forwarding company directly and opening an inquiry or claim with them regarding the whereabouts of your package. They should be able to provide additional tracking information and assist with locating the shipment.
We sincerely apologize for any inconvenience this has caused and appreciate your understanding. If you require any additional assistance, please feel free to contact our Customer Service team and we will be happy to help.