我已经下过几次订单,但它被发送到一个地址,我不知道它被发送到哪里,除了它是密苏里州蓝泉的 300 号套房,我住在堪萨斯州,我打电话给他们,他们说由于地址运输地址不正确,他们无法退还我的钱或产品,我不知道密苏里州蓝泉的这个地址。我不知道他们从哪里得到它,所以我再也不会从香水网站购买,因为这个原因,我的钱和产品都花光了,他们不支持他们的产品
Perfume.com 回复2026-07-03Hi Shannon,
We are very sorry to hear about your experience and understand how frustrating this situation must have been.
After reviewing your order, we found that the shipping address was automatically provided through your Apple Pay account during checkout. While we always want to help whenever possible, we are unable to accept responsibility for an incorrect shipping address submitted with an order.
To help prevent issues like this, there are 3 opportunities to verify the shipping information before an order ships:
-During checkout, where you can review and confirm the shipping address before completing your purchase.
-Immediately after placing the order, when the shipping address is displayed on the confirmation screen.
-In the order confirmation email, which includes the complete billing and shipping information for a final review.
If there is anything else we can assist you with, please don't hesitate to reach out to our Customer Service team. We are always happy to help.