Most reviewers were unhappy with their experience overall. Many customers experienced unexpected annual subscription charges and auto-renewals that occurred without prior warning or clear consent whatsoever. Furthermore, consumers expressed deep frustration regarding aggressive paywalls, the removal of previously free features, and overly strict content filters that severely limited their creative editing projects. Additionally, people struggled with difficult interface bugs and unresponsive mobile webpage designs while trying to complete their daily work.
Some people were satisfied with the software, describing it as an excellent and intuitive tool for fast daily photo editing. They also appreciated the responsive assistance provided by the friendly customer support representatives when resolving various account issues.
The new save limit is ridiculous. I've been using Pixlr since 2014 or earlier, and its sole appeal is that it's marketed as a free editor. Having 2 saves a day makes it unable to do any mass editing (or any editing at all).
Pixlr 回复2023-02-08
Hi there,
Thank you for reaching out to Pixlr.
In order to support and maintain the brand and applications, I am afraid there is now a daily limit of 2 saving attempts for free users.
You may consider getting our Pixlr Plus plan at only $1.99 per month or $0.75 per month for the annual plan to support us and you will gain unlimited saving attempts as well as ads free usage and access to the mobile app.
Hope this clarifies and thank you for your kind understanding.
For a program that has been free for as long as I can remember. Making us pay for saves without warning is the stupidest thing I've ever seen now I can't even access my stuff and since Pixlr only exports a .pxz I can't transfer them so I'm screwed now.
Pixlr 回复2023-02-08
Hi there,
Thank you for reaching out to Pixlr.
In order to support and maintain the brand and applications, I am afraid there is now a daily limit of 2 saving attempts for free users.
You may consider getting our Pixlr Plus plan at only $1.99 per month or $0.75 per month for the annual plan to support us and you will gain unlimited saving attempts as well as ads free usage and access to the mobile app.
Hope this clarifies and thank you for your kind understanding.
I've been using Pixlr for, I'd say more than a year. I've loved it so far- I used it simply for cropping photos when I started with Pixlr X, and now I've moved onto Pixlr E to do more advanced stuff. It has almost all the things that larger brands like photoshop has, while being usable by the public.
HOWEVER, when I logged in and noticed that I had only two daily saves, I was disappointed to say the least. It was a fantastic website, but to ruin it by essentially saying "If you want to mass-edit photos you need to pay us" is so disappointing. I wouldn't recommend using it unless they get rid of this holdback.
Pixlr 回复2023-02-08
Hi there,
Thank you for reaching out to Pixlr.
In order to support and maintain the brand and applications, I am afraid there is now a daily limit of 2 saving attempts for free users.
You may consider getting our Pixlr Plus plan at only $1.99 per month or $0.75 per month for the annual plan to support us and you will gain unlimited saving attempts as well as ads free usage and access to the mobile app.
Hope this clarifies and thank you for your kind understanding.
2 saves per day? come on now how am i even suppost to check if my things look good or anythign? what if im working on multiple projects in a day? what if i save and keep on working on the same one because i forgot something? the new stupid update had no consideration to the people usign the platform and it will most likely get less uses cause no one wants to spend money on an editor that was free. i get it, it cost money to run and stuff but i need freedom!!!!!!! Shaking my head!!!!!! i used to use it everyday but now i can only use it once or twice. just another one of those crappy editors now
Pixlr 回复2023-02-08
Hi there,
Thank you for reaching out to Pixlr.
In order to support and maintain the brand and applications, I am afraid there is now a daily limit of 2 saving attempts for free users.
You may consider getting our Pixlr Plus plan at only $1.99 per month or $0.75 per month for the annual plan to support us and you will gain unlimited saving attempts as well as ads free usage and access to the mobile app.
Hope this clarifies and thank you for your kind understanding.
What is this "two saves a day" nonsense now? An artist can't even work without saving work regularly. Now it will be virtually impossible to finish any work.
So, you want money now, eh? Sorry, but this artist doesn't have money to spare.
Pixlr 回复2023-02-08
Hi there,
Thank you for reaching out to Pixlr.
In order to support and maintain the brand and applications, I am afraid there is now a daily limit of 2 saving attempts for free users.
You may consider getting our Pixlr Plus plan at only $1.99 per month or $0.75 per month for the annual plan to support us and you will gain unlimited saving attempts as well as ads free usage and access to the mobile app.
Hope this clarifies and thank you for your kind understanding.
Pixlr is a great website, although today OUT OF NOWHERE pixlr randomly started costing money and using it free only lets you save up to 2 times which was never the case. Why did this suddenly happen even though yesterday it was still all free without having to buy a subscribtion.
Pixlr 回复2023-01-31
Hi there
Thank you for reaching out to Pixlr.
In order to support and maintain the brand and applications, I am afraid there is now a daily limit of 2 saving attempts for free users.
You may consider getting our Pixlr Plus plan at only $1.99 per month to support us and you will gain unlimited saving attempts as well as ads free usage and access to the mobile app.
Hope this clarifies and thank you for your kind understanding.
Also very frustrated. Messaged on facebook to get an auto 'we don't have time for you response'.
Like the previous reviewer, I think that if you are going to unleash major changes you need to give more warning to avoid complete disengagement from users. A more gradual rollout, like 5 free saves a day for a couple of months would have been better. Then a warning on the site that things would be changing soon then the 2 free saves a day. A drip, drip approach avoids completely alienating people who have been used to a better level of free service.
2 free saves and you have to pay with zero warning is a bit over the top.
I totally understand the need to charge as nothing comes for free and websites cost money to run. I have no problem paying a reasonable fee, but as someone in the UK I don't want to sign up to pay in Euros as this may cost me more with my bank. Can't you offer an option to sign up in pounds as otherwise you are basically locking UK users out and turning them off completely.
Also when I tried resaving and saving as webp, it all messed up today...
In the meantime thankfully I've found and switched over to Photopea. I would be happy to pay to use Pixlr if you fix the above, otherwise I won't be engaging with it unless no other options
Pixlr 回复2023-02-08
Hi Yvonne,
Thank you for reaching out to Pixlr.
We noted the feedback about the saves and will let our team know.
As for any issues with the messed up saving, kindly email to [email protected] with the screenshot and our team can assist you accordingly.
Very easy to use site with little to no bugs at all. Great for easy editing for simple tasks, fully on browser so I dont have to install any apps. Very useful would reccomend.
Didn’t work when I signed up for the trial very hard to cancel customer support no help but attempts to keep your money regardless. worked for all of maybe ten minutes before it stopped loading on my MacBook and then didn’t work again. The editor stopped loading entirely. I contacted customer support after having spent 4 hours attempting to figure out how to do so only to learn that they do not care about anything other than keeping peoples money. I did not want the membership I had only wanted to try out the software and ended up getting charged because it was not clear how to cancel this. They refused to assist and instead told me to keep using the service (that didn’t work to begin with) until the end of the billing cycle I never wanted to be in to begin with.
Pixlr 回复2022-11-14
Hi there, thank you for reaching out to Pixlr and apologies for the inconvenience.
I believe our team has gotten back to you further about this and rectify the issues.
Hope this helps.
This website sucks and my whole project glitched out, it kept erasing everything even when using other tools and i couldn't undo it.
Pixlr 回复2022-06-20
Hi there,
Thank you for reaching out to Pixlr.
Kindly sent us the information about the glitch to [email protected] for us to investigate further.
We would highly recommend to save and backup your project as PXZ file periodically.
Apologies for the inconvenience and hope to hear from you soon.
good for compression and basic editing.
only really use it to add simple texts and to compress artworks for social media. it works well.
any complex editing is done better and more effective in adobe programs or free alternatives.
When I try to edit something you error me with a text that reads: Aw, snap! Beware of this when you have errors!
Pixlr 回复2022-03-13
Hi Joannis,
Greetings from Pixlr!
We apologize for the inconvenience.
Can you try with a different browser usage :
1. Update browser to the latest version.
2. Use a compatible browser such as Google Chrome and Edge.
3. Disable any extensions such as adblocks.
Do let us know if the issue still persist. You can reach us at [email protected]
Hope this helps.
Regards,
Pixlr
I had signed up for trial and used only for couple of days. I wasn’t aware that reoccurring payment was activated and I have been charged for following month. I am paying for a service which I don’t use, ask for refund but they said NO :-(
Pixlr 回复2022-03-05
Hi Sasikaran. We believed the team has assisted you further regarding your specific case. If you have any other inquiry please do not hesitate to contact us.
Hi there,
If you are looking for assistance on using our Pixlr X and Pixlr E editor, you may always contact us over at [email protected].
We also provide some tutorials on using our editor over at our Youtube channel here.
https://www.youtube.com/c/PixlrStream/featured
Hope this helps.
Very buggy website. Sometimes I copy a layer, and try to paste it into a new project, and it'll copy the background image instead. Sometimes when you're making something, it will just completely disappear. I like that it's free, but it's too buggy, and I lost all of my work from it.
Pixlr 回复2022-03-05
Hi Oliver.
Thanks for reaching out to Pixlr.
Certain out dated browsers and extensions may affect the editors. If you encounter such issues, do email us at [email protected] for us to investigate further.
Thanks!
I edit a lot of photos as a social media influencer and Pixlr was great initially but as time went on, the ads became more and more, so much that it takes too long and too much of your time to work. You get an ad for changing from one tool to another...
Also it has many glitches! I often come to save a photo that I have made or edited and at times it has taken me a long time and no matter with what extension I save it the photo is distorted. I have now reached my limit, it's now starting to cause damage to my work as I feel the photo is saved well and post to only later realize I have to delete all posts and repost....if I miss triple checking even once I am in a mess.
You also now have to pay for the better font.
Way too stressful and not worth it anymore for the quality it has.
Pixlr 回复2022-03-05
Hi Eva,
Thank you for reaching out to Pixlr.
We have taken note of your feedback about the fonts.
If you encounter any lagging issues, please email us at [email protected] for us to investigate.
Thanks!
I change my review because your site work well now ;)
Pixlr 回复2022-03-05
Hi Ladybee,
Thank you for reaching out to Pixlr.
Our current Pixlr editor is very ads friendly.
Do give it a try again and if you have any feedback please feel free to email us at [email protected]
Thanks!
AWESOME!
I am very satisfied with this site, as it offers great photo editing options and graphics creation in general.
Simplicity and clarity is guaranteed, and what's great is it's free! It's also very good in that the page saves your photos as drafts, so if you close the page, your photos will be saved with all the last actions on the photo! All photos are stored in the browser's cache, so if you do not delete it or delete files (photos) manually, they will remain in the history. In my opinion, everyone will understand the editing options after a short time, and I think that as a replacement for Adobe, and generally expensive and large (takes up a lot of disk space) editors, this page can be easily considered.
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