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食品、饮料和烟草

PuffItUp!

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200 条评价

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关于 PuffItUp!

数据更新
网站
www.puffitup.com
分类
食品、饮料和烟草
所在地
美国
状态
待认证
近 12 个月
3 条评价
差评回复率
31%(13/42 条)
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商家自述

嗨!我是 Randy,十多年前创立 PuffItUp 的那个人。我们希望成为您购物和了解 Vaporizer 行业的首选之地。优质的产品和卓越的客户服务是我们一直以来的追求。有空来和我们聊聊天,我们很喜欢聊 vaporizer 相关的话题 :)

以上内容由商家自行提供,未经平台核实。

PuffItUp!靠谱吗?

PuffItUp!(www.puffitup.com)在 OK.one 的综合评分为 4.1 分(满分 5 分),基于本站收录的 200 条用户评价,属于食品、饮料和烟草分类,口碑良好。20% 的评价为 1 星,差评比例偏高;商家回复了 31% 的差评;近 12 个月新增 3 条。数据最后更新于 2026-09-01。

用户怎么说

Alex 和 Steve 很棒

Alex 和 Steve 是我继续在这家店购物的原因。这个团队太棒了,致力于让自己成为知名店铺,成为满足你所有需求的首选。 商品选择、价格、客户服务都无可挑剔。 敬大家。替我喝一杯!

响应快但客服差

I placed an order and quickly got a confirmation email, and shortly after that a tracking number. Unfortunately after a week, the shipping status hadn't moved out of Accepted. I contacted support and they said: "Lately USPS has been a mess due to their inability to accurately provide tracking updates to their customers. We have seen numerous packages lately that have been packed and shipped by the warehouse, only to get stuck in pending. What will happen is the item will be delivered with a final delivery scan and no scans in between. I spoke with the warehouse manager, and can guarantee your package is on its way, however if by Monday you do not see any further updates or deliveries please let me know and I will make sure you are taken care of." Okay, seems reasonable, and the response was fast. But on Monday, after writing again, I received this: "I am so sorry to hear your package still hasn't arrived! USPS usually considers a package lost after 15 days past the original ship date, which looks like it would be Thursday - if the package doesn't arrive by then and tracking still hasn't updated, let me know and we can process a refund for you. We've got your back =)" So we went from: on time, to a little late but probably just not scanned, to lost. Also odd, was asking me to contact them on Monday, just to be told to wait and contact them on Thursday. Why? Okay, these things happen, and the business can't control the shipping. Though if this is happening frequently, maybe don't use that shipper, or warn the buyer, or something. However "I will make sure you are taken care of" and "We've got your back =)" to me doesn't mean that we will hold your money, offer no help, and finally simply return your money, you're SOL bud. Puffitup could have sent out the order again (either with their first response, or on Monday with their second), with a return label in case two ever do show up. They could have said, here's a coupon code for free upgraded shipping, please reorder after you get your refund. I'm not looking for a bunch of free stuff, just decent and fair treatment. I saw a great price on items I wanted, so I placed my trust in a business, however when things went wrong, that business showed very little regard to make things right. Now, not having the product for nearly three weeks, I have to start the process over again with a different business. I'm certain that most of the time their sales go well and customers are happy, but what shows a business's real value is how they react when things don't go well.

PuffItUp! 回复2021-03-12

嘿 Chris!Fury Edge 已经售罄,所以没法给你重新发货。非常抱歉 USPS 把你的包裹弄丢了。我们一直在尽力处理这类情况,根据我的系统记录,我们已经给你全额退款了。很抱歉我们没能提供更多帮助。祝你周末过得超级棒、充满魔力、非常精彩 =) Alex

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