Pyle Audio

Hi Roger, Thank you for your feedback, and we’re sorry to hear you didn’t receive your bonus gift. We’re currently checking into the issue to better understand what happened. In the meantime, if you need assistance or have any questions, please don’t hesitate to reach out to our support team at 📞 1-718-535-1800 or 📧 [email protected]. We’re here to help! We appreciate your patience and the opportunity to make things right.

Hi Brian, We’re truly sorry to hear about your frustration and the shipping delay. We understand how disappointing it is to plan for something and not have it arrive on time, especially when you ordered specifically for the snowstorm. Our estimated delivery dates are based on carrier-provided timelines, and we do our best to meet them, but unfortunately, delays can sometimes occur due to factors outside our control, especially during high-volume shipping periods or severe weather conditions. We never intend to mislead our customers, and we sincerely apologize for the inconvenience this has caused. If the order is no longer useful, our support team is here to help you with a return or refund, just reach out to us at [email protected] or call us at 718-535-1800. Your feedback is important to us, and we’re actively working to improve the accuracy of our shipping estimates. Thank you for bringing this to our attention.

Hi Rick, We’re glad to hear you liked the stereo amp and thank you for your support! We’re really sorry to hear you had trouble with the registration process. That’s not the experience we want you to have. Please reach out to our support team at [email protected] or call us at 1-718-535-1800, and we’ll do our best to make it right for you.

Hi Kevin, We’re very sorry to hear about your experience and understand how frustrating this must have been. To submit a warranty claim, the first step is to register your product on our website: https://pyleusa.com/pages/registration Once registered, you can either call our customer support team at 1-718-535-1800 or email us at [email protected] to proceed with the warranty claim. Your case is already in process. However, if you still need assistance, feel free to reach out to our support team, we’re here to help. Thank you for your patience and we appreciate the opportunity to improve your experience.

Hi Liam, Thank you for sharing your feedback. We’re sorry to hear that your first experience with the PPHP844B speaker and our support system wasn’t smooth. The sound shouldn’t feel overly tinny out of the box, and we understand how frustrating it is when chat doesn’t connect and website verification interrupts the process. Regarding the EQ feature, pressing the EQ button cycles through preset sound modes, and each press will adjust the audio automatically. We also provide manuals on all product pages, and you can find the manual for your speaker here: http://manuals.pyleusa.com/PDF/PPHP844B.pdf If you’d like help fine-tuning the sound or confirming the unit is working properly, please reach out to [email protected] or call (718) 535-1800 and we’ll be happy to assist. We appreciate the feedback and the opportunity to improve your experience.

Hi Joseph, We’re sorry to hear about your experience. One of our agents will be reaching out to you shortly via the phone number associated with your order to ensure this is resolved as quickly as possible. If you need immediate assistance, feel free to reach out to us at [email protected] or call 1-718-535-1800 with your order details, and we’ll do our best to assist you promptly. Thank you for your feedback

Hi Victor, We’re sorry to hear about the issue with your receiver and the experience you had with our support team. We understand how frustrating it can be when a product doesn’t perform as expected and replacement parts are not readily available. While some older or discontinued models may have limited mic availability, we always aim to provide alternative solutions or upgrade options whenever possible. Please reach out to us at [email protected] or call 1-718-535-1800 with your order details, and we’ll do our best to assist you promptly. Thank you for your feedback, it helps us improve both our products and customer experience.

Hi Scott, We’re truly sorry to hear about your return experience and understand your frustration with the cost. We always aim to make the return process as fair and smooth as possible. Unfortunately, we don’t have control over return shipping rates, especially for heavier items. In this case, you returned a portable AC unit, weighing 52 lb and can incur high shipping costs depending on the carrier and your location. That said, we’d still like to review your case and see how we can help. Please contact us at [email protected] or call 1-718-535-1800 with your order details. We’ll do our best to make this right. Thank you for your feedback and for giving us the opportunity to improve.

Hi Walter, We’re very sorry to hear that your device arrived damaged. That’s absolutely not the experience we want for our customers. Please contact our support team at [email protected] or call us at 1-718-535-1800 with your order number and a photo of the damage. We’ll work quickly to resolve the issue with a replacement or refund. Thanks for bringing this to our attention and again, we apologize for the inconvenience.