Sold me a faulty musicians chair and…
Sold me a faulty musicians chair and did nothing to compensate me. Buy elsewhere!
About Pyle Audio
Data updated- Website
- www.pyleusa.com
- Category
- Electronics & Technology
- Location
- United States · Brooklyn
- Status
- Unclaimed
- Last 12 months
- 62 reviews
- Replies to negative
- 81% (21/26)
Do you own Pyle Audio? Claim this profile for free and start replying to reviews.
Is Pyle Audio legit?
Pyle Audio (www.pyleusa.com) has a 3.3 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 37% give 1 star; The business has replied to 81% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Prompt delivery
Prompt delivery. Quality product.
My purchase was easy
My purchase was easy, fast with excellent shipping! Thanks
The wireless mic setup worked perfectly…
The wireless mic setup worked perfectly straight out of the box. No more dragging around a mic stand and long corded mic. Yay.
Nothing but a runaround with them.
Yes, I bought a Pyle Guitar kit, which includes Guitar, Gig bag, Guitar Strap, Capo, and Extra string set. I reached out to Pyle about the discrepancy and was taken through lengthy proof of purchase process. I am thinking "okay" no problem. Yet, after several pictures, uploaded receipts, emails back and forth, I was getting the impression I was getting the run around. Finally, the representative informed me there was nothing they could do for me. I suspicions were valid, I "was" getting the run around. I will not buy nor recommend Pyle to anyone for their products or customer service.
Bought a Pyle speaker through Amazon
Bought a Pyle speaker through Amazon. Charged it over night for the first time. Very lucky it didnt burn down property. The smell of toxic burning coming from it was awful. Have tried contacting Pyle UK directly and no joy. Had a quick response from Pyle apologising and asking for email address. Nearly 48 hours later still havent heard from then
Reply from Pyle Audio2026-07-13
Hi Vicky, We're very sorry to hear about your experience, and we're relieved to know that no one was harmed. What you've described is very concerning, and this is certainly not the experience we want our customers to have. Could you please provide your email address so we can reach out to you directly and work toward a resolution as quickly as possible? Thank you for bringing this to our attention, and we apologize again for the inconvenience.
Surprising how much BASS such a tiny speaker can emit!
Tiny speakers fit almost anywhere & practically disappear. You'll know they're there when you push Play. Easy to stick the plastic mounts anywhere. Tip: put a ziptie around the mount before you screw it down for strain relief. Surprising how much BASS such a tiny speaker can emit! I have some Pyle surface-mount speakers that used to sound nice until I put them with these. Buying direct from Pyle, I got lower prices and a process that's less hassle than going to the store. Fast shipping after an easy order process, nice work, Pyle! Seriously considering a larger version of these for inside the house...
Reply from Pyle Audio2026-07-10
Hello Jim, Thank you so much for your fantastic 5-star review! We're thrilled to hear that our compact speakers exceeded your expectations with their powerful bass and sound quality. It's great to know you found the installation easy, and we appreciate you sharing your helpful zip tie tip with other customers. We're also glad you had a smooth ordering experience and fast shipping when purchasing directly from us. Thank you for choosing Pyle, and we hope our larger speakers make it into your home setup soon. Enjoy your music! 🎵
Is made very good good sound you set it…
Is made very good good sound you set it all up and it looks great. Sounds nice.
Reply from Pyle Audio2026-07-06
Hi Mark, Thank you so much for your 5-star review! We're thrilled to hear that you're enjoying the sound quality and that everything came together nicely after setup. It's great to know the system both looks and sounds great for you. We truly appreciate your support and hope you continue to enjoy your Pyle product for years to come. Thanks again for choosing Pyle!
Not delivered
Ordered 2 cabinet speakers on Monday of this week and thought going so well with being delivered on Thursday, however only one speaker turned up and have been trying to contact via phone, chat & email but no joy! Have I just wasted my money???
Reply from Pyle Audio2026-07-03
Hi Gordon, We're very sorry to hear about your experience and understand how frustrating it must be to receive only part of your order and have difficulty reaching us. We sincerely apologize for the inconvenience. We'd like the opportunity to look into this for you and help resolve the issue as quickly as possible. Could you please send us your email address or contact number so we can locate your order and assist you further? We appreciate your patience and look forward to making this right.
Might be a SCAM
Might be a SCAM. Order a kids drum set almost two weeks ago with expedited shipping. Apparently they haven't been able to make contact with their warehouse in that entire time period. Keep telling me they will call me by end of day, never gets back to me, never emails me back when promised. Now having to cancel item since they themselves have no clue what is going on, and are above and beyond unprofessional. I would say this website is a scam. Hopefully im even able to get my money back.
Reply from Pyle Audio2026-06-15
Hi there, We sincerely apologize for the frustration and disappointment you've experienced with your order. We understand how concerning it must be to wait for updates and not receive the level of communication and service you expected. Please know that this is not the experience we want for our customers. We would like the opportunity to review your order, investigate what happened, and assist with your cancellation and refund concerns. Could you please provide your email address and phone number so we can reach out to you directly and work toward a resolution as quickly as possible? Thank you for bringing this to our attention, and we apologize again for the inconvenience.
Great
Great, fast, reliable, and superb price!
Reply from Pyle Audio2026-06-08
Hi Ryan, Thank you so much for your 5-star review! We're thrilled to hear that your experience was great and that you found our service fast, reliable, and offered at a superb price. Providing quality products with excellent value and quick service is what we strive for, so your feedback truly means a lot to our team. Thank you for choosing Pyle, and we look forward to serving you again in the future!
Full description of product
Reply from Pyle Audio2026-06-08
Hi Eduardo, Thank you for your 5-star review! We're glad to hear that you found the product description to be complete and informative. We work hard to provide accurate details so our customers can shop with confidence and know exactly what to expect. We truly appreciate your feedback and your support. Thank you for choosing Pyle, and we hope you continue to enjoy your purchase!
The products are wonderful
The products are wonderful, the customer support was great. I received advice from an associate that was perfect. Products shipped quick. Cheers ! Bob
Reply from Pyle Audio2026-06-08
Hi Robert, Thank you so much for your wonderful 5-star review! We're delighted to hear that you're happy with your products and that our customer support team was able to provide the perfect advice to help with your purchase. It's also great to know that your order arrived quickly. We truly appreciate you taking the time to share your experience, and your kind words mean a lot to our team. Thank you for choosing Pyle, and we hope you continue to enjoy your products. Cheers!
Great rechargeable cordless
The shipping was fast, the cordless knife works fantastic!!
Reply from Pyle Audio2026-06-04
Hi Carla, Thank you for your wonderful feedback! We're so glad to hear that your order arrived quickly and that you're enjoying your cordless knife. We truly appreciate your support and hope it continues to serve you well for years to come. Thank you for choosing Pyle!
Very happy working great
Reply from Pyle Audio2026-06-04
Hi James, Thank you for your 5-star review! We're thrilled to hear that everything is working great and that you're happy with your purchase. We truly appreciate your support and thank you for choosing Pyle!
Worst company ever Ive been scammed…
Worst company ever Ive been scammed purchase squatz bord defective device when I received it ! Called this company over 15xs had to change my number to get through when I did lady named Ivory gave me the run around refusing to let me speak to her supervisor! Also avoided my request for refund until my refund date passed ! Refuse to send new squatz bord this lady asked me to pay to ship it back and its under warranty! WARNING ⚠️ ⚠️ ⚠️ DONT BUY FROM THIS COMPANY SCAMMED
Reply from Pyle Audio2026-06-04
Hi Mary, Thank you for sharing your feedback, and I’m very sorry to hear about the frustration and inconvenience you’ve experienced. This is not the level of service we aim to provide, and we sincerely apologize for your experience. We already have your information on file and are currently trying to reach you directly to review your case and work toward a resolution. Our team would appreciate the opportunity to address your concerns and make this right. Thank you for your patience, and we hope to speak with you soon.
Had to file dispute for refund.
The item I ordered was delivered damaged. Not the box but the item securely placed in the box. I requested a refund, they agreed and sent a shipping label. I sent it back and they gave me a refund authorization number number. I was told a refund was in process. After almost a month I still didn't have my refund and they stopped answering my emails. I had to request a dispute on my card to get the money back. I will never use this company again.
Reply from Pyle Audio2026-06-04
Hi, Thank you for sharing your experience, and I’m truly sorry for the frustration and inconvenience you’ve gone through. I understand how upsetting it is to receive a damaged item and then experience delays and lack of communication while waiting for a promised refund. This is not the level of service we strive to provide, and I sincerely apologize for the delay and the difficulties you encountered throughout the return process. We’d like the opportunity to review what happened and ensure everything has been properly resolved. Please reply with your email address and phone number, and our team will reach out directly to look into your case and assist with any remaining concerns. Thank you for your patience and for bringing this to our attention. We appreciate the opportunity to improve and make things right.
Ordered a pyle radio last December from…
Ordered a pyle radio last December from eBay, supposed to have three year warranty, contacted pyle usa only to find out i have to pay to send the DEFECTIVE THING BACK TO them model plts78dub, well they sent another new one and right out of the box, PROBLEMS! EVIDENTLY ANOTHER "PYLE" OF JUNK! HALF THE TIME IT WON'T LOAD A CD, IT WILL GO IN BUT NOT PLAY, QUALITY CONTROL MUST NOT EXIST! AND I WAS TOLD THAT THE WARRANTY DOESN'T CARRY OVER, SINCE THEY REPLACED THE OTHER ONE WITH A NEW ONE ( PIECE OF PYLE JUNK!) SO NOW I HAVE TWO JUNKYARD RADIOS! I ABSOLUTELY WILL NOT BUY ANOTHER PYLE PRODUCT AFTER THIS RIDICULOUS TRIP!! EVIDENTLY THEY EITHER HAVE A BAD BATCH OR THEY ARE JUST PLAIN AND SIMPLE PIECES OF JUNK! THEY NEED TO HAVE THEIR TECH TEAM ( IF THEY EVEN HAVE ONE) EXAMINE THIS MODEL AND SEE WHAT THE FLAW IS, JUST ABSOLUTELY RIDICULOUS!! Very displeased with the new replacement unit! It's a DUD TOO!!
Reply from Pyle Audio2026-05-07
Thank you for updating your review and for giving us the opportunity to make this right. We sincerely apologize for the inconvenience and frustration you experienced with your PLTS78DUB unit and the warranty process. We truly appreciate your honest feedback, as it helps us improve both our products and customer support experience. We're glad our team was able to work toward a resolution that made you feel heard and valued. Customer satisfaction is very important to us, and we’re committed to standing behind our products and warranties. Thank you again for your patience, fairness, and continued support of Pyle USA. Please don’t hesitate to reach out if there’s anything further we can assist you with.
Great product at the best price
Reply from Pyle Audio2026-05-07
Thank you for the 5-star review! We’re happy to hear you’re enjoying the product and found it at a great value. We truly appreciate your support of Pyle USA!
Custer service was great
Custer service was great. Easy to order and goo notifications on delivery
Reply from Pyle Audio2026-05-07
We truly appreciate your kind feedback! We’re glad to hear you had a great experience with our customer service and ordering process. We appreciate your support and hope you continue enjoying Pyle USA products!