Pyle Audio (www.pyleusa.com) has a 3.3 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 37% give 1 star; The business has replied to 81% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
Can't change the scale to lbs. Sent a email to Customer Service and never got a response. I would never buy this or promote such a terrible item. Its junk!
Reply from Pyle Audio2026-04-28
Hi Tim,
Thank you for your feedback, and we sincerely apologize for the frustration you’ve experienced, especially with not receiving a response from our support team. We understand how disappointing that must be.
Regarding the issue with changing the unit, you can switch from kg to lbs by locating the small plastic UNIT button underneath the scale and pressing it until it displays lbs.
We’re also sorry for the inconvenience caused by the delay in communication, this is not the level of service we aim to provide, and we’re actively working to improve our response times.
If you continue to experience any issues or need further assistance, please don’t hesitate to reach out to us directly at [email protected]
or call 1-718-535-1800. We’ll be happy to assist you promptly.
We appreciate your feedback and the opportunity to make things right.
E
Edward · 2 reviews · Experienced 2026-04-20 ·
★★★★★
Poor customer service
Instructions for my speaker are extremely limited. I contacted customer service for more information and received no reply.
The remote does not work. I contacted customer service and received no reply.
Reply from Pyle Audio2026-04-29
Hello,
Thank you for reaching out, and I am sorry to hear about the issues you are experiencing with the speaker and remote, as well as the lack of response you have received.
We understand how frustrating this must be, and this is not the experience we want for our customers.
We will be reaching out to you within today to help walk you through the setup and address the issue with the remote so we can get everything working properly.
Thank you for your patience. We look forward to assisting you and resolving this as quickly as possible.
Honesty, professionalism, friendly right to the point very customer, friendly. Mr. Gerald L Palmer.
Reply from Pyle Audio2026-04-29
Hi, Mr. Gerald L. Palmer,
Thank you for your kind feedback. We appreciate it and are always here to help.
J
Just me · 1 review · Experienced 2026-04-01 ·
★★★★★
Purchased directly from Pyle
Purchased directly from Pyle. Received the item and can't get it to work correctly with my home theater system. Have tried for days to get any response. Finally asked to return this since I have had it less than 2 weeks because apparently it's defective. Still absolutely no response! Save your money and purchase your equipment from a company that wants your business now AND IN THE FUTURE! Looks like I purchased another piece of garbage that probably won't even work as a boat anchor!
Reply from Pyle Audio2026-04-29
Hi,
Thank you for reaching out, and I’m really sorry for the frustration you’ve experienced. I understand how disappointing it is to receive a product that isn’t working as expected, especially after trying multiple times to get support without a response.
This is not the level of service we aim to provide, and I apologize for the delay and inconvenience you’ve encountered.
We’d like to help resolve this for you as quickly as possible. Please reply with your email address and phone number, and we will reach out directly to assist with your return request and next steps.
Thank you for your patience and for giving us the opportunity to make this right.
S
Skip L · 7 reviews · Experienced 2026-04-13 ·
★★★★★
NO CUSTOMER SERVICE!!!
Received a speaker switch box which had a free microphone if you registered the purchase on line. Registered the unit online but NEVER RECEIVED THE MICROPHONE. Contacted them online on their website about this AND THEY NEVER RETURNED MY MESSAGE. Contacted them by telephone and received a voice message it was after hours EVEN THOUGH it was before 5:00 Eastern Time. Called them now at 2:00 PM and went through the message system only to be to,d ultimately that the voice mail box was not working as they UPGRADED THEIR SYSTEM! Such is the lack of caring if this company. Done with this lousy scam company.
Reply from Pyle Audio2026-04-29
Hi,
Thank you for bringing this to our attention, and I’m very sorry for the experience you’ve had. I understand how frustrating it must be to register your speaker switch box for the promotional microphone and not receive it, especially after trying multiple times to reach us without success.
The issues you encountered with our phone lines and messaging system are not the experience we aim to provide, and I sincerely apologize for the inconvenience caused during our recent system upgrades.
We’d like to make this right and ensure your concern is properly handled. Please reply with your email address and phone number, and we will reach out directly to assist you and resolve this as quickly as possible.
Thank you for your patience and for giving us the opportunity to address this.
Never got it. Estimated delivery was March 30th. Here it is April 1st and no package. Enthusiasm gone.
Reply from Pyle Audio2026-04-28
Hi Chuck,
Thank you for your feedback, and we’re sorry to hear about the concern with your order. We understand how frustrating delays can be.
Upon checking, your package was successfully delivered on April 2, 2026, at 4:05 PM. If you haven’t been able to locate it, we recommend checking around your delivery area or with neighbors, as carriers sometimes leave packages in a safe location.
If you still need assistance or have any concerns, please don’t hesitate to reach out to us at [email protected]
or call 1-718-535-1800 we’re here to help.
Thank you for your patience, and please let us know how we can assist further.
The amplifier smoked after connecting it up. Support phone line was not working had te fill out support form and send email. Waiting for response.
P
Pred Ban · 2 reviews · Experienced 2026-03-28 ·
★★★★★
Customer satisfaction is not their focus
I have had decent success with some pyle products in the past. But I recently purchased a wireless PA microphone for $75. Pulled it out and tried to use it. The wireless headset worked fine, but the handheld microphone did not. I reached out to customer service, they said it sounded like it was faulty and said they would send out a replacement right away. I would just need to return the current item. I sent it back, with no email confirming they sent out a replacement. After 2 weeks, I reached out again about when the replacement would come, and they said they are now looking at my unit, and will determine whether it will be fixed or a replacement sent. That is not what the representative told me and I have email proof. I told them i am sick of waiting and i want a refund for the item. Well, now after a month and ignoring my refund request, they say there is nothing wrong with it and they are sending it back. I will probably now get a used unit, instead of the new one I paid for, and I am furious that they are ignoring my request. Do not buy, there products are junk. There customer service is terrible, and the warranty techs do not know what they are doing. Stay away at all costs!!
Jason · 2 reviews · Verified · Experienced 2026-02-23 ·
★★★★★
The receiver is not compatible with the…
The receiver is not compatible with the Firestick remote for volume control, making it a pain to constantly be switching remotes. And if I use the HDMI port on the receiver for the Firestick, there is no picture on the tv even though all the settings are correct.
I requested a callback and chat with customer service and no one has ever responded.
For the money, this stereo sounds amazing. It's a perfect companion for my TV in my little man cave bedroom I was a little concerned because the day I turned it on the display lighting went crazy and I couldn't make out which mode it was in but I turned it off and unplugged it and it's fine now. It's been working great! Sounds awesome! The blue lights are kind of nice too. Got here pretty quick
I have not received my latest order yet which is a microphone and I’m assuming that will be fine but overall customer service has been very poor. I’ve had to call three or four tines and each time there is a 20+ minute wait. In one situation I asked the representative to cancel part of an order I had literally just placed because I had ordered too many items. They said they would take care of that and that did not happen. So I emailed customer service and asked for some return labels and after two days that did not happen either. I then had to call customer service again to get the return labels. Customer service definitely needs to be way better in my opinion
Reply from Pyle Audio2026-02-03
Hi Mark,
Thank you for your honest feedback, we’re really sorry to hear about your experience and understand how frustrating that must have been.
Long wait times and delayed follow-ups are not the standard we aim for, and we truly apologize for the inconvenience this caused you.
We’re actively working to improve our response times and internal processes so situations like yours don’t happen again. If there’s anything still unresolved or you need further assistance, please don’t hesitate to reach out directly to [email protected] or call us at 1-718-535-1800, we’ll make sure you’re taken care of promptly.
Thanks again for sharing your experience. Your feedback helps us improve.
Terrible experience with pLyle usa. Bought a radio boombox that is supposed to be 120watts. I swear it sounds like it it's 15 watts at the most . No bass in these speakers. The fm picks up almost no stations because the radio has no antenna. What kind of company makes radios with no antennas or ways to add one. Plus the speaker screams full blast every time you turn it on. I messaged them before I got the item if it was a used item or new since the price was low. As soon as I got the package I could tell the box was taped up with yellow color tape that obviously was an open box. Man this wa the worst radio purchase I ever made. Even the 1$ radios work better.. crazy these companies are allowed to rip people off
Reply from Pyle Audio2026-02-02
Hi Richie,
We’re very sorry to hear about your experience with the boombox. This definitely isn’t the kind of impression we want to leave, and we truly understand your frustration.
All of our products are intended to be brand new unless clearly marked otherwise, and we take reports of open-box or damaged packaging seriously. We’d like to look into this further, especially regarding the sound quality, FM reception, and packaging concerns.
Please reach out to our support team at [email protected] or call us at 1-718-535-1800 so we can assist you directly. We’re here to make it right and ensure you get the product experience you expected.
Thank you for bringing this to our attention, your feedback helps us improve.
