Railbookers

We're delighted to hear that you've chosen Railbookers for another adventure! Thank you for trusting us with both your Switzerland trip and your upcoming Canada journey. It's wonderful to know that Asheca, Mia, Katherine, and Carley made the planning process easy and enjoyable, and that each member of our team provided courteous, professional support while helping with your itinerary changes. We'll be sure to share your kind words with them. We truly appreciate your continued confidence in Railbookers and hope you have an incredible trip to Canada next year! Kind regards, Dana Miley Service Recovery Specialist Railbookers Group

Hello Phil, We're so pleased to hear about your positive experience with Anthony! Providing clear, personalized service is what we strive for, and we're glad he helped make planning your scenic rail journey simple and enjoyable. Thank you for your kind feedback, and we wish you an amazing trip to Trieste and back to London! Kind regards, Dana Miley Service Recovery Specialist Railbookers Group

Hello Tony, We truly appreciate you taking the time to share such thoughtful feedback about your experience with our team. It’s wonderful to hear that Samantha, Maxwell, Davis, and Kelli consistently provided the knowledgeable, friendly, and professional service that we strive to deliver. We know how important it is for travel advisors to have trusted partners, and we're delighted to know we've earned your confidence. We especially appreciate your kind recognition of Kelli. Her dedication to finding the best solution for your clients while sharing her knowledge and expertise is exactly the level of service we aim to provide. We will be sure to pass along your comments to Kelli, as well as to Samantha, Maxwell, and Davis. They will be thrilled to know their efforts made such a positive impact. Thank you again for your partnership and for trusting Railbookers with your clients' travel plans. We look forward to continuing to support you and your clients on many more memorable journeys. Kind regards, Dana Miley Service Recovery Specialist Railbookers Group

Hello Anne, Thank you, Anne, for taking the time to speak with me. We appreciate the opportunity to discuss your experience and better understand what occurred. We are also glad we had the opportunity to review your concerns together and explain the circumstances surrounding the issues you encountered. We understand how concerning it can be when a driver is not immediately located upon arrival, and we appreciate the opportunity to clarify the situation. As discussed, the designated meeting point for the private transfer was clearly outlined in the detailed itinerary included with the Travel Documents. In the event the driver could not be located, both the local transfer provider's contact information and Railbookers' 24-hour emergency assistance numbers were also provided so immediate assistance could be arranged. We regret the delay in locating the driver and appreciate you bringing your concerns to our attention. We are pleased the transfer was ultimately completed successfully and hope you enjoyed the remainder of your journey. Kind regards, Dana Miley Service Recovery Specialist Railbookers Group

Hello Clare, Thank you for your kind feedback! We're thrilled to hear Anthony Casingena helped you customize your Edinburgh vacation and made the journey from quote to booking so seamless. We'll be sure to recognize Anthony for his outstanding service. We appreciate you choosing Railbookers and wish you and your husband an incredible trip filled with lasting memories! Kind regards, Dana Miley Service Recovery Specialist Railbookers Group

Hello Kristy, It means so much to hear that Kelli helped make your first trip planning experience such a success! We're delighted she was able to guide you through the process, ease the stress, and create a fun atmosphere for you and your members. We'll be sure to pass along your wonderful feedback. We look forward to working with you again! Kind regards, Dana Miley Service Recovery Specialist Railbookers Group

Hello Amanda, We’re thrilled to hear that Kelli provided such outstanding service during your Amtrak booking. Her thoroughness, expertise, and prompt communication are qualities we’re proud to have on our team. Thank you for taking the time to share your experience, and we hope you have a wonderful trip! Kind regards, Dana Miley Service Recovery Specialist Railbookers Group

Hello Derek, We're so glad Kelli was able to make your introduction to Railbookers such a positive experience! Providing clear guidance and expert support is exactly what we strive for, and we're delighted to hear she helped you feel completely at ease. We truly appreciate your kind words and look forward to assisting you and your clients again in the future! Kind regards, Dana Miley Service Recovery Specialist Railbookers Group

Hello Ann, What a wonderful review—thank you for sharing it! We’re thrilled your 10-day Italy trip for your group was such a great experience from the very beginning. It’s especially rewarding to hear that Cyrus provided exceptional service and made the booking process smooth, flexible, and enjoyable. We’ll be sure to recognize him for his outstanding work. We look forward to helping you plan your next Railbookers adventure! Kind regards, Dana Miley Service Recovery Specialist Railbookers Group

Hello Harry, We appreciate you taking the time to share your experience. It's disappointing to hear that, after enjoying your Switzerland vacation in 2018, your more recent experiences have left you feeling let down. While we're sorry your travels didn't unfold as you had hoped, we'd like to provide some additional context. Regarding your Switzerland trip, we sincerely apologize that one of your rail tickets was inadvertently omitted from your travel documents. Thankfully, the missing ticket was provided before it affected your journey, allowing your travel plans to continue without interruption. We're also sorry to hear about the transportation challenges you encountered in Canada. While the gondola excursion was included in your itinerary, transportation to and from the attraction was not part of the package. As outlined in the travel documents, some hotels may offer complimentary shuttle service, and guests are encouraged to check with the hotel directly regarding availability. Had we been made aware of the issue while you were traveling, we would have been happy to assist by contacting the hotel to help determine what options were available. Although transportation was outside the scope of your package, we were still pleased to extend a goodwill gesture in recognition of your disappointment. We also understand your frustration regarding the Jacobite Steam Train on your upcoming Scotland vacation. This season was particularly challenging, as the operator delayed the start of service, resulting in an exceptionally high volume of guests attempting to secure reservations once tickets were released. Our team booked your seats as soon as inventory became available; however, First Class had already sold out. Rather than have you miss this iconic experience altogether, we secured Standard Class seating, adjusted your reservation to reflect the fare difference, and provided an additional goodwill gesture in acknowledgment of your disappointment. We never want a guest to feel that their concerns have gone unheard. While some aspects of travel are outside of our control, we remain committed to being transparent, finding solutions whenever possible, and supporting our guests every step of the way. We appreciate your feedback, and we will continue using it to improve the experience we provide to future travelers. Kind regards, Christine Mynear Service Recovery Specialist Railbookers Group

Hello Kerri, Creating a seamless and personalized booking experience is what we strive for, and we are delighted to hear that Charlotte and Alyssa delivered exactly that. Their professionalism, friendliness, and attention to detail helped make the planning process easy and enjoyable. We appreciate you taking the time to recognize their efforts and look forward to assisting with your future travel plans. Kind regards, Dana Miley Service Recovery Specialist Railbookers Group

Hello Carol, We’re thrilled to hear about your positive experience working with Claudio. It’s wonderful to know that he took the time to understand your client’s unique interests and travel style, helping to create a custom itinerary that perfectly matched their expectations. We’re also pleased that his thoughtful recommendations and responsiveness helped answer all of your and your client’s questions along the way. We’ll be sure to share your recognition with Claudio. Thank you for choosing Railbookers, and we look forward to helping you create many more exceptional travel experiences for your clients. Kind regards, Dana Miley Service Recovery Specialist Railbookers Group

Hello Harriet, Hearing feedback like this means so much to our team. We’re delighted to know that your experiences with Railbookers have been consistently positive and that Hillary was able to provide quick assistance when your client needed support. We truly value your partnership and are excited to continue working together on future travel experiences. Kind regards, Dana Miley Service Recovery Specialist Railbookers Group

Hello Michael, Thank you for updating your review. We were sorry to hear about the circumstances surrounding your trip and the disappointment you experienced during such a difficult time. We appreciate you giving us the opportunity to review your concerns, and we are pleased that our Customer Service team was able to assist and help restore your confidence in us. Thank you as well for your kind words about the support you received. We wish you all the very best and look forward to assisting you on your upcoming journey. Kind regards, Dana Miley Service Recovery Specialist Railbookers Group

Hello Aimee, We sincerely appreciate your wonderful feedback and your partnership with Railbookers. It’s fantastic to hear that our rail, hotel, and excursion offerings continue to stand out within the industry. Claudio will be especially grateful for your recognition — his dedication to crafting seamless and personalized itineraries is something we value greatly. Thank you for allowing us to be part of creating memorable journeys for your clients. Kind regards, Dana Miley Service Recovery Specialist Railbookers Group

Hello Julie, Thank you for sharing your experience. We are so pleased to hear that Anita Brooks was able to successfully make the correction to your client’s itinerary after so many previous attempts over the past several months. Anita’s persistence, attention to detail, and dedication to finding a solution are qualities we truly value, and we will be sure to share your kind recognition with her. Thank you again for taking the time to acknowledge her efforts. Kind regards, Dana Miley Service Recovery Specialist Railbookers Group

Hello Greta, We’re so happy to hear Anita provided such a wonderful experience for you! Her patience, knowledge, and commitment to helping our guests truly make a difference, and we’ll be sure to share your feedback with her. Thank you for taking the time to recognize her efforts! Kind regards, Dana Miley Service Recovery Specialist Railbookers Group

Hello Ashley, Thank you for taking the time to recognize Anita’s support. We’re very pleased to hear that her transparency, responsiveness, and dedication to resolving your clients’ booking issue made such a positive impression. Listening carefully and following through with action are essential parts of great service, and we’re glad Anita delivered both throughout the process. We truly appreciate your kind feedback. Kind regards, Dana Miley Service Recovery Specialist Railbookers Group

Hello Mark, We are sorry to hear about your frustration regarding the booking process and appreciate you bringing your concerns to our attention. Our records indicate that Peter was in contact regarding your inquiry, and we apologize for any misunderstanding surrounding the timing of the flash sale and the follow-up communication. While flash sale promotions are subject to specific booking windows, we are pleased that our team was ultimately able to honor the discount for your trip. We understand how important clear communication is during the planning process and appreciate your feedback regarding your experience. Thank you again for sharing your comments and for giving us the opportunity to address your concerns. Kind regards, Dana Miley Service Recovery Specialist Railbookers Group

Hello JA, Hearing about experiences like yours is incredibly rewarding for our team. We are delighted to hear that Sean Michael Dodman listened carefully to your concerns and worked to resolve the issues for your clients in a positive and professional manner. His commitment to customer care, along with his warmth and humor throughout the process, is exactly the experience we strive to provide. Kind regards, Dana Miley Service Recovery Specialist Railbookers Group