Railbookers（www.railbookers.co.uk）在 OK.one 的综合评分为 4.6 分（满分 5 分），基于本站收录的 101 条用户评价，属于旅游度假分类，口碑优秀。88% 的评价为 4 星及以上，8% 为 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-12。
赛勒斯总是一个很大的帮助。他非常关注我的客户和他们的需求，并且对目的地非常了解。他总是提供很好的信息并且反应非常灵敏
Hello Tyler, Thank you so much for sharing this feedback! Providing thoughtful, responsive service and destination insight is exactly what we strive for, and it’s great to hear Cyrus is consistently delivering that for you and your clients. Dana Miley Service Recovery Specialist Railbookers Group
我和赛勒斯·扬金的经历非常棒。他听取了我的要求并提出了使旅行变得更好的建议。赛勒斯展示了丰富的知识，并且在预订过程中非常高效。他以极大的耐心处理复杂的情况。一位出色的全能经纪人。
Hello Raul, What a wonderful review—thank you! We’re thrilled to hear that Cyrus provided such thoughtful guidance and handled your complex trip with care and expertise. Thank you for trusting us with your journey, and we’re so glad he helped make it even better. Dana Miley Service Recovery Specialist Railbookers Group
与 Railbookers 一起策划和计划了我的下一个假期（你会认为我三年前就吸取了教训。！！）但是，嘿，我走了。 打电话过去，得到了报价，一切顺利。与我的搭档讨论后，第二天 Railbookers 给我打电话，我已经准备好了。 就在一切即将敲定的时候“哦，我可以给你送酒店，但不提供早餐” 我想，我们开始吧，再次成为现实就好了” “给我一个小时，我会给你回电话” 一小时后。 “它仍然是一家不错的酒店，我认为去寻找早餐很有趣” 不，不感兴趣，谢谢。 第二家酒店提供早餐，距离第一家要远20分钟，价格也更高。再次不谢谢你。 然而顾问坚持无论如何都要发送行程。所以我看了一下，是的......你猜对了......首先，这是一家有早餐的酒店，她说没有，其次，我选择的第二家酒店已经完全改变了。！ 我放弃了，决定直接联系以前的 Railbookers 顾问，他告诉我当我想预订下一个假期时可以联系他。 我们安排了合适的时间，他打电话给我，我解释了情况。他检查后说他无能为力，并立即向我发送了与我之前发送的相同的行程，这是错误的。 然后，随着事情变得更有趣，我想预订的酒店已经从酒店选择中“消失”，并被另一家酒店取代。然而，如果你“点击”那家酒店，我原来的酒店就会显示出来。说真的，你无法弥补。 再次，“哦，我对此一无所知”是回应。 显然，我知道，和以前一样，我一事无成，即使他们确实给我找了个假期，我现在也感到不安全。我怎么能相信他们。 我接通了客户关系部，再次讨论了整个情况，你猜怎么着……在他的屏幕上，显然我原来的酒店正在提供早餐。！ 现在我知道我不能相信他们，甚至现在会对预订持谨慎态度。三位不同的工作人员，三种不同的答案。 我已经离开这家公司了，不想再听到这个名字了。他们可以给我打电话并为我提供一周的免费假期，但我仍然不会接受，因为对那里的策略感到不安全。 哦，还有一件事我之前忘了提到。 在我上次假期中包含火车票时，我提到了我拥有的一张火车卡，顾问说：“哦，那很好，我可以从总额中扣除 100 英镑。 由于工程施工，我打电话要求更改火车票，我被告知火车票已经购买了，但我不能。 奇怪的是，你不能在旅行前 12 周以上预订机票（这是 14 周），但嘿，让我们相信顾问。 在我收到一封电子邮件说您的票已准备好领取的那天（旅行前 8 天），我去了当地的车站取票。 我没有使用机器，我走进售票处向他们索要收据，以防出现问题。 门票已收集完毕………… 谈论对你的顾客撒谎，我的收据清楚地显示门票是在米尔顿凯恩斯车站购买的，就在 7 天前，我以每张 10 英镑的价格领取了门票。 因此，我们对费用撒谎，对提前购买的物品撒谎，对账单上被扣掉 100 英镑的谎言撒谎。 再见铁路订票员。我希望你们都喜欢自己的工作。我不知道你晚上睡得怎么样。 正如预期的那样，得到了毫无意义的答复。 我自己刚刚预订了完全相同的假期。同样的火车，同样的城市，花费......比我付给 Railbookers 的钱少 1030 英镑，其中包括 5x2 早餐和“还有 250 英镑”的折扣优惠。 说真的，想一想。你可以自己做，便宜很多。
Hello Ian, We regret to hear that your experience did not meet expectations and that the process caused you frustration and concern. Clear communication and consistency are essential to the planning experience, and we’re disappointed to learn this was not your experience. Your feedback has been shared with our leadership team and we appreciate you bringing these concerns to our attention. Please feel free to contact us directly at 1-800-268-7252 or at [email protected]. If you include your reservation or quote number, we will be happy to review your inquiry in detail. Thank you, Dana Miley Service Recovery Specialist Railbookers Group Hello Ian, Thank you so much for taking the time to share your experience. We’re truly sorry to hear that the quote process felt confusing and that it affected your comfort in moving forward. We understand how important clarity and consistency are when planning a trip, and we regret that this was not your experience. When we prepare quotes, our advisors work with live availability from our suppliers, which can change over time. Because of this, details such as hotel options, inclusions like breakfast, and pricing can sometimes vary between inquiries. While this can happen, we acknowledge that the information you received did not feel as clear or reassuring as it should have, and we sincerely apologize for the frustration this caused. Although a reservation was not ultimately confirmed, our intention with every booking is to ensure that once travel is finalized, all details are clearly outlined and thoughtfully communicated prior to departure. Railbookers journeys are designed to provide support beyond the individual travel components. Along with trains and accommodations, our itineraries include careful planning, trusted partners, and a dedicated team available before, during, and after travel to assist should questions or unexpected changes arise. We also recognize that there are many travel options available, including lower-cost alternatives. In many cases, we choose to work with rail and hotel partners that offer greater flexibility and clearer support if schedules change or disruptions occur, allowing us to better care for our guests throughout their journey. We’re genuinely sorry that we were unable to earn your trust on this occasion and wish you nothing but the very best with your future travel plans. Kind regards, Dana Miley Service Recovery Specialist Railbookers Group
很高兴与凯利一起在欧洲的多城市游轮前行程中合作，包括维也纳、萨尔茨堡、苏黎世，然后前往巴塞尔的游轮登船。自始至终，她都以出色的组织能力、响应能力和始终如一的积极态度处理所有后勤工作。 协调多个城市的酒店、火车、接送和旅游可能很复杂，但凯利让整个过程感觉很顺利并且得到了很好的支持。她的沟通总是迅速、彻底、周到，这在管理如此多的活动部分时发挥了很大作用。 我真的很欣赏她的专业精神、对细节的关注以及冷静、进取的态度。与她合作很愉快，我期待着将来再次合作。强烈推荐。
Hello Colin, Thank you for such an insightful and detailed review! Coordinating a multi-city itinerary requires careful attention to detail, and we’re delighted to hear that Kelli’s expertise, communication, and calm approach made the process smooth from start to finish. We appreciate your trust and look forward to collaborating again in the future! Dana Miley Service Recovery Specialist Railbookers Group
Chris Schutte 和 Cyrus Youngkin 一起工作，为我的客户创造了一个美妙的假期。他们对我的手机问题也非常耐心，没有放弃我。谢谢你所做的一切！！
Hello Andrea, Thank you for the wonderful feedback! Chris and Cyrus are a great example of how collaboration and dedication lead to exceptional results. We’re glad they were able to support you every step of the way, and we thank you for your continued partnership. Dana Miley Service Recovery Specialist Railbookers Group
最近，我很高兴与赛勒斯合作，为我的客户组织一次意大利之旅，从开始到结束的经历都很棒。赛勒斯使整个过程顺利无压力。他很有效率，知识渊博，而且总是很快回答我的问题。 由于他轻松完成了这次预订，我绝对会保留赛勒斯的联系信息，并在未来的客户旅行中与他合作。作为一名企业主，优质的服务对我来说很重要，我会毫不犹豫地再次雇用赛勒斯。强烈推荐。
Hello Alesia, We sincerely appreciate your thoughtful review. Cyrus takes great pride in providing knowledgeable, efficient, and reliable support, and we’re delighted that this was reflected in your experience. His commitment to excellent service truly sets him apart. Thank you for the recommendation—we look forward to many future collaborations. Dana Miley Service Recovery Specialist Railbookers Group
赛勒斯非常敏感且耐心。我们与客户进行了电话会议，回答了问题，客户非常高兴。谢谢你让我的工作变得更轻松。
Hello Joanne, We appreciate you taking the time to share your experience. Cyrus is dedicated to providing attentive, clear, and timely support, and we’re pleased to hear that both you and your client felt well taken care of. Thank you for the opportunity to work together. Dana Miley Service Recovery Specialist Railbookers Group
多亏了凯利，我才能够让客户的梦想之旅成为现实。 她努力做出调整，并花时间与我的客户交谈，帮助回答我不知道的问题。她很诚实，向他解释哪些地方可以削减成本，哪些地方不应该削减成本，这有助于将价格调整到他想要的水平。她对产品非常了解，无论是向前、向后还是颠倒，并且不遗余力地提供卓越的客户服务。
Hello Monique, Thank you for the fantastic feedback! We’re thrilled to hear that Kelli’s expertise, transparency, and dedication helped create the perfect itinerary for your client. Taking the time to explain options, manage expectations, and provide exceptional service is something we value greatly. We’ll be sure to share your kind words with her—we appreciate your trust in Railbookers and look forward to supporting your future bookings. Dana Miley Service Recovery Specialist Railbookers Group
凯利是一位旅行社朋友的朋友，她知识渊博，对我的需求和时间非常高效。 好人与生活各个领域的其他好人建立联系，旅行也不例外。我强烈推荐凯利的服务给任何需要帮助梦想和计划一次合适的、负担得起的旅行的人。
Hello John, Thank you so much for your kind words and thoughtful recommendation! Kelli truly embodies what we value—expertise, efficiency, and genuine care for our travelers. We’re thrilled she was able to help turn your travel dreams into a well-planned and affordable experience. We hope to assist you again on your next adventure! Dana Miley Service Recovery Specialist Railbookers Group
我在 Railbookers 上进行过多次预订，我的客户一直对他们的住宿感到满意。他们对行程非常及时，对目的地非常了解，我发现他们的电话对预订非常有帮助。赛勒斯和克里斯这次合作非常愉快！
Hello Asogno Travel, Thank you for sharing your experience with Railbookers! We’re happy to hear your clients have been pleased and that our team’s knowledge and responsiveness have made booking easier. We’ll be sure to recognize Cyrus and Chris for their great work. We truly appreciate your continued partnership. Dana Miley Service Recovery Specialist Railbookers Group
知识渊博、快速、高效 如此令人愉快的个性，真的节省了一天和预订，在这个问题上我遇到了。
Hello Heather, Thank you so much for the lovely feedback! It’s wonderful to hear that our team member’s knowledge, efficiency, and positive attitude helped turn things around and save your reservation. Thank you for trusting Railbookers—we’re happy to have been able to assist. Dana Miley Service Recovery Specialist Railbookers Group
Railbookers 的 Mirza 绝对准确地完成了我给他的简报。我进行了为期两周的火车旅行，穿越了法国、瑞士、意大利和西西里岛。这是一次奇妙的冒险，由于精确的连接和换乘而顺利进行。我遇到了一些小问题，但在如此复杂的旅行中这只是意料之中的。他知识渊博、专业，我感觉他为他组织了这次旅行，涵盖了几乎所有事情。事实证明，他是一位真正的旅行爱好者。满分 10 分，非常感谢 Mirza
Hello Michael, Thank you so much for sharing your experience! We’re thrilled to hear that Mirza brought your vision to life and that your journey through France, Switzerland, Italy, and Sicily was such a smooth and memorable adventure. His passion for rail travel and attention to detail truly shine through, and we’ll be sure to pass along your kind words. We’re so glad you trusted Railbookers with such a special trip! Dana Miley Senior Customer Care Specialist Railbookers Group
与 Raymond 合作非常愉快，当我们正在计划她的 50 周年纪念之旅时，他对我的客户非常耐心。 雷蒙德对无障碍旅行非常了解，并确保我的客户的假期对于她行动不便的她来说是友好的。 雷蒙德解决了我客户的所有疑虑，让她放心。 我期待着在未来的客户假期以及我自己的假期中再次与雷蒙德合作。
Hello Linh, We truly appreciate you taking the time to share your experience. Raymond takes great pride in creating seamless and accessible travel experiences, and it’s wonderful to hear how he put your client at ease while planning her 50th anniversary celebration. Thank you for choosing us—we can’t wait to assist you with future trips for both your clients and yourself. Dana Miley Senior Customer Care Specialist Railbookers Group
Railbookers 安排的瑞士之旅的行程需要进行一些小改动并回答一些问题。我原来的经纪人 Raymond Howells 和客户支持专家 Sarah Hays 都提供了很好的建议和高效的服务
Hello Jenny, Thank you for the wonderful review! We’re delighted that Raymond Howells and Sarah Hays delivered efficient, knowledgeable support and helped make your Switzerland tour planning seamless. We appreciate you traveling with Railbookers and wish you an incredible journey. Dana Miley Senior Customer Care Specialist Railbookers Group
很棒的服务和响应！ 赛勒斯非常乐于助人。 我是一名旅行社，他回复很快，并且很好地列出了我和我的客户的需求。 我对 Railbookers 和 Cyrus 非常满意，这是我通过 Railbookers 进行的 2 或 3 次预订，但 Cyrus 将是我的首选！
Hello Amy, Thank you so much for the wonderful feedback! We’re thrilled to hear that Cyrus has been such a helpful and responsive partner for you and your clients. Supporting our travel agent partners is incredibly important to us, and we’re so glad Railbookers has earned your continued trust. We look forward to many more bookings together! Dana Miley Senior Customer Care Specialist Railbookers Group
Kelli L. 非常高兴能在 Railbookers 工作。她帮助我为我的客户打造了一次真正精彩的瑞士铁路假期，整个过程非常顺利。凯莉的反应非常快，并且很乐意在我们采纳客户的反馈和具体需求后修改行程。我特别感谢她通过电话和电子邮件提供的帮助，这使得协作变得轻松高效。她提供了很多很棒的建议，我的客户非常喜欢最终的行程。我非常感谢凯莉，迫不及待地想在未来的铁路假期中再次与她合作！
Hello Andrea, We sincerely appreciate you taking the time to leave such a thoughtful review. Kelli’s ability to collaborate closely with our partners and tailor itineraries to clients’ needs is something we’re incredibly proud of. It’s fantastic to hear that your clients were delighted with their Switzerland rail vacation, and we look forward to continuing our partnership on future rail adventures. Dana Miley Senior Customer Care Specialist Railbookers Group
我很高兴对我与你们美国办公室客户经理 Keri B 一起享受的团体预订体验写下非常积极的评价。在我们预订落基山之光之旅的过程中，Keri 为我们第一次 Railbookers 团队提供了非常丰富的信息、专业且耐心。她对我们问题的回答及时且有帮助。她还在周末和办公时间后迅速回复。我什至还得到了她的个人手机号码，以便更方便地联系我。 我发现 Keri 是一个非常令人愉快且有能力的人，他是 Railbookers 组织的宝贵资产。
Hello Steven, Thank you so much for taking the time to share such a thoughtful review. We’re delighted to hear that Keri provided informative, patient, and responsive support throughout your group booking experience. Helping first-time Railbookers feel confident and well cared for is exactly what we strive for, and we’re thrilled Keri delivered that for your Rocky Mountaineer trip. Dana Miley Senior Customer Care Specialist Railbookers Group
凯莉·伦德奎斯特！真是一个了不起的帮助！她灵活高效！始终快速响应并提供帮助并回答我的问题！
Hello Mya, We truly appreciate you taking the time to share your experience. Kelli is dedicated to providing timely, flexible, and knowledgeable support, and we’re glad to hear she delivered exactly that. Thanks for the great review—we’ll make sure she sees it! Dana Miley Senior Customer Care Specialist Railbookers Group
一旦我找到了我需要的铁路之旅，凯利就能够快速为我安排好一切，让我看起来像我的客户的冠军。
Hello Terri, We’re so glad to hear you had a great experience. Kelli takes pride in providing efficient, seamless service, and it’s wonderful to know it helped you deliver for your clients. Thank you for sharing! Dana Miley Senior Customer Care Specialist Railbookers Group
这次经历中最棒的部分是我的经纪人 Dom，他为我们明年夏天的家庭旅行精心策划了我们想要的旅行。 他听取了我们的旅行需求，并且不介意在我们回顾并想做一些小改变时进行调整。 我们告诉了他我们希望做的一切，他做到了。 他控制住了预算，甚至能够调整一些东西来增加一个额外的人。 5 星肯定！
Hello Becky, Thank you so much for this wonderful review! We’re thrilled to hear that Dom took such great care in curating the perfect family trip for you. Listening closely, staying flexible, and working within budget are exactly what we strive for, and we’re so glad he delivered a 5-star experience. We can’t wait for your family to enjoy this unforgettable adventure next summer! Dana Miley Senior Customer Care Specialist Railbookers Group
共 101 条符合条件的评价