Hi Debbie, thank you for the kind words! We’re glad George was able to help and make the process smooth and worry-free. We truly appreciate your trust and are always here if you need anything.
Hi Joe, thank you for taking the time to share this. it’s great to hear that the team were able to support you every step of the way. Enjoy your beautiful new sauna!
Thank you, Tom! We’re so glad our team could support you throughout your build and that your family is enjoying the sauna. It means a lot to hear the experience exceeded your expectations. Enjoy every session!
g
geraldine · 写过 2 条评价 · 已认证 · 体验于 2025-12-09 ·
★★★★★
非常有帮助
非常有帮助。 他们对问题的反应很快。 订单快速到达且状况良好。
Salus Saunas 回复2025-12-29
Thank you, Geraldine! We’re glad our team could make the process smooth from start to finish. We truly appreciate your trust.
M
Maaz Ali · 写过 8 条评价 · 体验于 2025-12-09 ·
★★★★★
令人惊叹的好工作
Salus Saunas 回复2025-12-29
Thank you so much, Maaz! We truly appreciate your kind words and are glad you had an amazing experience.
g
gil · 写过 2 条评价 · 已认证 · 体验于 2025-10-20 ·
★★★★★
感谢您出色的客户服务
Salus Saunas 回复2025-12-04
Thanks for the kind words, Gil. Glad you had a great experience!
J
John Vassallo · 写过 1 条评价 · 已认证 · 体验于 2025-11-01 ·
★★★★★
非常有帮助
非常有帮助。感谢萨姆。
Salus Saunas 回复2025-11-10
Thank you, John! We’ll make sure he sees your kudos.
Hi Stephen,
We understand this wasn’t the experience you were hoping for. Despite our best efforts including a significant discount, expedited shipping, complimentary white-glove delivery, and ongoing communication, the situation unfortunately escalated beyond what’s acceptable for our team.
While we always value customer feedback, we also have a responsibility to protect our employees and maintain respectful communication. Your order was fully refunded, and we wish you the best moving forward.
We really appreciate your kind words, Lina! It’s great to hear our team supported you through each step and that the sauna exceeded expectations. Enjoy every session!
Thank you for the amazing feedback, David! It’s been a pleasure assisting you, and we’re so glad to hear Mike exceeded your expectations. If you ever have any questions, just let us know!
C
Chad Knoerr · 写过 1 条评价 · 已认证 · 体验于 2025-06-03 ·
★★★★★
从开始到……的良好沟通
从开始到结束都进行了良好的沟通。
Salus Saunas 回复2025-07-02
Thank you so much for sharing your positive experience, Chad! We truly appreciate it, and whenever you need anything, we’re always here for you!
A
Anthony Weber · 写过 1 条评价 · 已认证 · 体验于 2025-04-29 ·
★★★★★
很棒的客户服务和…
优质的客户服务和一流的桑拿浴室!我会再次在这里购买
Salus Saunas 回复2025-06-10
Thank you so much for the kind words, Anthony! It's been a real pleasure, and we're excited to have you back as our customer. If there's ever anything else we can help with, just let us know!
Thank you for your kind words, Chad! We're thrilled to hear we met your expectations—it means a lot to us. If there's anything else you need, feel free to reach out; we're happy to assist you in any way we can!
Thank you so much for sharing your positive experience, Ryan! We're glad that you're enjoying your sauna, it means a lot to us. We wish you many amazing sauna sessions!