Salus Saunas

I’m pleased with the product and the…

I’m pleased with the product and the costumer service

Excellent product

Excellent product. Resolved the one issue that I had to my satisfaction. Had it for a few months now and using it just about every day!

I’m the type of person who researches…

I’m the type of person who researches big purchases for months. I compared traditional and infrared saunas, different brands, sizes, and countless options before making my decision. After speaking with several different representatives, I finally connected with Angelle, and she was the one who made all the difference. She was knowledgeable, patient, personable, and never made me feel rushed. She answered every question I had, helped me think through my options, and even worked with me on pricing. What really sets her apart is that her customer service didn’t end after the sale. Nearly two years later, she’s still just as kind, responsive, and genuinely cares about her customers. She made a big purchase feel comfortable, easy, and personal, and that level of service is rare these days. If you’re considering a Salus sauna, I highly recommend working with Angelle.

Love the water bucket

Love the water bucket. Looks great in my sauna!

Eva and Alajandria were fantastic to…

Eva and Alajandria were fantastic to work with.

From start to finish George & the…

From start to finish George & the entire Salus Sauna team went above and beyond. From selecting the right sauna, to helping guide my contractors on installation they were there every step of the way. Sauna is hitting the perfect temperatures, no sub 200s here!

Two person sauna

Received our unit with no issues. Had it built and electrical installed with unit working properly. The only thing I could add is that the heating unit knob to turn on is in a very inconvenient place. Same for the thermostat. We have used the unit many times since installation and love it!! Exactly what we were looking for!!

I couldnt be happier with my sauna- I…

I couldnt be happier with my sauna- I use it daily. When I had a slight problem with a light controller, George Castaneda was immediately available for assistance. He not only helped with me with a replacement item, but checked in along the way. Hands down some of the best customer service with any product I have ever purchased, ever.

Great sauna. Excellent customer experience

I wanted to share my experience with Salus Sauna’s customer service, which ultimately left me very impressed. I purchased an outdoor sauna about two years ago, and it quickly became a favorite addition to my home. Over time, I reached out to the company with some questions about improvements they had made to their design, and I appreciated how open and responsive they were throughout the process. While it took some time to work through the details, George and the customer service team were consistently communicative and committed to making sure I had the best possible experience. That level of care, accountability, and follow-through really stands out. It’s clear they are dedicated to continually improving their product and taking care of their customers. Thank you to George and the entire Salus Sauna team for the outstanding support and for standing behind your product.

Have a wonderful experience with Salus…

Have a wonderful experience with Salus Saunas customer service. George was very receptive to my questions. He answered promptly and even followed up with me to make sure everything was ok. Greatly appreciate his help!

The best Sauna company

I’ve been a long-time customer of Salus Saunas and have been consistently impressed with both the product quality and, especially, the customer service. Being based in Hawaii, great customer support is a non-negotiable for important purchases like a barrel sauna, and Salus has absolutely delivered. Beyond the initial purchase, I’ve had a couple of situations related to ongoing maintenance and replacement parts, and the support I received was nothing short of stellar. The team has been incredibly responsive, knowledgeable, and genuinely willing to help every step of the way. Special thanks to George, Eva and Sal, with an extra shout-out to George, the Customer Service Director, who went above and beyond to make sure everything was resolved smoothly. It’s rare these days to find a company that stands so firmly behind both their product and their customers. Salus Saunas has earned my trust and loyalty, and I wouldn’t hesitate to recommend them to anyone considering a sauna purchase.

Super helpful customer service and…

Super helpful customer service and great quality product

Great customer service.

Though we weren't able to install our…

Though we weren't able to install our sauna, Sal & his team were very mature and proactive from the moment we bought a sauna to assisting us with our return shipment. WE'LL DEFINITELY BE BACK!

This sauna is the best gift I've ever…

This sauna is the best gift I've ever bought myself. Easy installation, fantastic product. Recommend to anyone looking for a sauna.

The customer service was fantastic

The customer service was fantastic. Mark and his team helped me out with any bumps in the road that I faced. The bumps referenced had to do with product delivery, as I received the wrong heater for my specific service. Again, once the issue was noticed and reported Mark and his team of professionals resolved the problem in expeditious manner.

All Good Here - We Love Our Sauna

Sales & delivery people were very nice, assembly was easier than expected, we are loving our sauna.

Professionalism

Monarch 2-3 Person with HUUM 7.5 heater

Overall very happy with final product! - Arrived in a timeline manner. - Customer service helpful - Monarch is a nice sauna, looks great. - Built solo in garage, took 15-20 hours to dial in things correctly. - Huum heater 7.5 KW - this is the best part. (recommended per company 6kw, I was able to get 7.5, which I am grateful for as it heats up quick, holds heat, and exactly what I was looking for with high heat and steams well. - It actually does get to 230 F not that that is needed, but could never find any reviews on the HUUM with people going for high heat. - Found local electrician to install subpanel with 40watt, he wired the entire thing from box to control, new outlet for LED, emergency shutoff, heat sensor, and door sensor. -HUUM 7.5KW Heating times Starting at 66 F 120 F, 8 mins 140 F, 18 mins 160 F, 24 mins 180 F, 32:37 198 F, 40:05 200 F, 41:15 205 F, 43:00 210 F, 45:20 215 F, 47:52 220 F, 51:00 225 F, 54:05 230 F, 56 mins 22 seconds, pretty solid. - 2 people is reasonably comfortable on top bench but somewhat tight (one person gets closer to heater, I am 5'10, 185 broader shoulders for reference). - Not very comfortable for 3 people (2 on top one on bottom - very tight, but can be done, if wanting 3 people this design is small, I would go bigger.) - Overhead wont be able to stretch fully out. Little tight with stretching room with the small bench in front and the space left between heater (So if looking for good stretching room I would go bigger or deeper model.) - Cant fully lay out on top bench, but could lay down and bend knees. - I mostly use for one person and my space limitations I understood these space limitations going in, so for me it works great, but do wish I could stretch a little easier. - Precision of wood cuts some were off and some wood pieces were warped, requiring modifications to make things fit (which is the reason for 4 stars) - Instructions pretty straight forward, couple confusing steps that added a few hours in total time. - Attempted to dial things down to the T with laser leveling etc. - Door and some of the pieces surrounding door did not allow the perfect fit. - Door when standing on a flat level surface closed on top, slight opening on bottom (layed it down fully closed, used the hinge adjustment instructions, got it closer, but still was off, checked leveling etc (heats fine and retains heat regardless, but ended up putting some gasket towards bottom). But would say that something was off on the manufacture side (This added the most time to the build time was trying get the door and glass panel walls perfect). - Service was great, they helped talk to electrician. - Would I recommend absolutely, I love the final product. - It's only been 3 weeks. Don't plan on burning out the heater at 230, but had to test it after I had done multiple sessions prior to hopefully break it in. - Otherwise hoping this thing last for many years and I am pleased!

Awesome customer service

George was awesome. Super helpful.