Salus Saunas (www.salussaunas.com) has a 4.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 34 of them were added in the last 12 months. Last updated 2026-08-10.
It was a pleasure dealing with George. He was very prompt in addressing my questions and concerns regarding a sauna that I had purchased some years ago. I needed a new part and shipping was prompt and worry free. Lines were open for communication throughout the entire process. Thank you George!
Reply from Salus Saunas 2026-01-07
Hi Debbie, thank you for the kind words! We’re glad George was able to help and make the process smooth and worry-free. We truly appreciate your trust and are always here if you need anything.
J
Joe DiCicco · 1 review · Experienced 2025-12-31 ·
★★★★★
George and his crew at Salus are great
Been a very long road from start to finish with many hiccups but Angelle, Sam and George have been great. George in customer service was unbelievably helpful and delivered exactly what I needed to resolve issues large or small. Sauna is beautiful and works great! Huge thanks go out to George and his crew at Salus
Reply from Salus Saunas 2026-01-01
Hi Joe, thank you for taking the time to share this. it’s great to hear that the team were able to support you every step of the way. Enjoy your beautiful new sauna!
Hi Steven, thank you so much! We’re glad everything from ordering to setup was easy. Enjoy your sauna!
T
Tom H · 1 review · Experienced 2025-12-15 ·
★★★★★
Highly Recommended
Awesome experience start to finish. Their sales, delivery and service teams were top notch. Equally impressive was the quality of advice and product. I chose a complex build/location and the team helped me patiently months before through months after the purchase. And the end product is INCREDIBlE. My family and I have been enjoying our new large outdoor sauna in the snowy northeast almost daily. The experience and result exceeded my lofty expectations.
Reply from Salus Saunas 2025-12-29
Thank you, Tom! We’re so glad our team could support you throughout your build and that your family is enjoying the sauna. It means a lot to hear the experience exceeded your expectations. Enjoy every session!
Very responsive and helpful. Also they followed up to make sure that it got delivered and that everything was in great condition
Reply from Salus Saunas 2025-10-30
Thank you for the kind words, Brian! Our team’s all about quick replies and solid follow-through. Enjoy every minute in your sauna.
S
Stephen Skinner · 1 review · Experienced 2025-10-10 ·
★★★★★
Do NOT order from Salus Sauna
I ordered a sauna from Salus Saunas after receiving written confirmation of stock and delivery. The company later cancelled the order without cause and held my funds . After multiple attempts to resolve the issue, I’ve filed complaints with the BBB and Washington Attorney General.
Consumers deserve transparency and reliability in large wellness purchases. I cannot recommend Salus Saunas based on this experience.
Reply from Salus Saunas 2025-10-16
Hi Stephen,
We understand this wasn’t the experience you were hoping for. Despite our best efforts including a significant discount, expedited shipping, complimentary white-glove delivery, and ongoing communication, the situation unfortunately escalated beyond what’s acceptable for our team.
While we always value customer feedback, we also have a responsibility to protect our employees and maintain respectful communication. Your order was fully refunded, and we wish you the best moving forward.
Found the perfect sauna for my back patio at Salus Saunas. The team was incredibly helpful from the sales process through the install answering my endless questions with patience and expertise. The quality and look of the sauna turned out amazing. Better than my lofty expectations. Would highly recommend Salus Saunas to anyone interested.
Reply from Salus Saunas 2025-10-30
We really appreciate your kind words, Lina! It’s great to hear our team supported you through each step and that the sauna exceeded expectations. Enjoy every session!
C
Colin Gustus · 1 review · Experienced 2025-09-11 ·
★★★★★
Best sauna experience
The only company I will buy a sauna from! Huge shout out to George , couldn’t have built it without him and his help. From start to finish the company and customer care was top notch. Best sauna I’ve ever used! Highly recommend
Reply from Salus Saunas 2025-10-30
Thanks, Colin! We’re so glad your experience was smooth from start to finish. Wishing you plenty of relaxing sessions ahead.
H
Harold · 5 reviews · Verified · Experienced 2025-08-22 ·
★★★★★
Governor mini
Awesome sauna but even better customer service
Reply from Salus Saunas 2025-10-30
Thank you, Harold! We’re glad to hear both the sauna and the service stood out. We truly appreciate your review.
A
April · 2 reviews · Verified · Experienced 2025-04-08 ·
★★★★★
The customer service that received…
The customer service that received thoughtout my entire transaction has been amazing. They are so friendly and accommodating. Thank you. I love our sauna. It has been a hit here at our business.
Reply from Salus Saunas 2025-07-10
Thank you for sharing your experience, April! We're so happy to hear you're loving your sauna. If you ever need anything, we're just an email away!
D
David B · 3 reviews · Verified · Experienced 2025-06-05 ·
★★★★★
Great Purchase...Love it!!!!!!!!!!!!!!!!!!!
The helpfulness in guiding us to purchase the correct sauna. The gentleman, Mike, that installed the sauna was did a fantastic job. Thank you for sending us his name. Looks great and we love using it. Cheers
Reply from Salus Saunas 2025-07-02
Thank you for the amazing feedback, David! It’s been a pleasure assisting you, and we’re so glad to hear Mike exceeded your expectations. If you ever have any questions, just let us know!
Great customer service and an exceptional sauna! I will buy here again
Reply from Salus Saunas 2025-06-10
Thank you so much for the kind words, Anthony! It's been a real pleasure, and we're excited to have you back as our customer. If there's ever anything else we can help with, just let us know!
The product delivered quickly and very well packaged with zero issues or damages (rare these days). Installation was very simple and quick and we use it every night. Very pleased with our decision to go with Salus Saunas.
Reply from Salus Saunas 2025-05-19
Thank you for your kind words, Chad! We're thrilled to hear we met your expectations—it means a lot to us. If there's anything else you need, feel free to reach out; we're happy to assist you in any way we can!
R
Ryan M · 1 review · Verified · Experienced 2025-03-31 ·
★★★★★
Very good quality. Easy to assemble and use!
Overall everything went good on the purchase, delivery, assembly and then use. The Sauna has a lot of power and works really good. Doesn't feel weak like others. Very much enjoy.
Reply from Salus Saunas 2025-05-07
Thank you so much for sharing your positive experience, Ryan! We're glad that you're enjoying your sauna, it means a lot to us. We wish you many amazing sauna sessions!
