Salus Saunas (www.salussaunas.com) has a 4.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 34 of them were added in the last 12 months. Last updated 2026-08-10.
Thank you for your kind words, Brian! I’m really glad to hear we lived up to your expectations and that everything went smoothly. We truly appreciate your support, and if there’s ever anything else you need, we’re just a message away!
Best purchase ever! I am so glad I went with Salus. Their customer service was excellent, and the detailed logistics of my sauna's arrival and the thorough instructions for installation made the experience even better. It was the best decision. 10/10 would recommend!
Thank you for your feedback, Chryssy! We're happy to help you to find the perfect sauna. It means a lot to us that you took the time to share your positive experience. Thank you for choosing us, and if there’s anything else we can do for you, we’re always happy to help!
Excellent experience from start to finish!
Thank you so much for your wonderful review, Zachary! I'm so happy to hear everything went smoothly. We really appreciate you choosing us, and feel free to reach out to us if there's anything we can do for you!
Sam was absolutely amazing. The level of customer service whenever I have a question or concern, is as good as it gets! My health-conscious and very fit son, talked me in to getting the sauna and now my wife and I use it more than he does.
Thank you for your kind review, Dave! I'm thrilled that Sam took great care of you and helped make the process smooth and easy. It means the world to us to be a part of your wellness journey. If there's ever anything we can do for you, don't hesitate to reach out. Thanks again for choosing Salus Saunas!
Multiple missing items from the sauna, including the metal barrel straps needed to complete the build. Broken door latches and thermometer still have not arrived. Finally finished the build to have my electrician discover the control model on my Huum drop heater was missing a screw insert (preventing the unit from functioning). It's been 2 months since delivery and I still do not have a functioning sauna. No timeline has been provided for the missing items or broken unit.
Hi Adam, Thanks for taking the time to share your experience. I’m really sorry to hear about all the issues you’ve encountered, that’s not the experience we want any of our customers to have. We shipped out the missing and damaged parts as soon as we were notified in order to make things right, and we completely understand how frustrating those delays must’ve been. As for the heater, that one took longer specifically due to a very uncommon manufacturer defect. The warranty claim process in this case was delayed further by the time it took to receive all the required documentation and verification from your electrician. Manufacturer approval is required before we can take action on our end, and unfortunately, we weren’t able to proceed until that was completed. That said, our team was ready to move forward as soon as we had everything we needed. We genuinely appreciate your patience through all of this. If anything still isn’t resolved, or if you need further assistance, don’t hesitate to reach out via email—we’re here to help.
The kit was good quality and well done. I could have used a bit more instructions on how to install door framing but otherwise easy to install
Thank you for your positive review, Chad! I'm glad the kit worked out great for you. It's such an amazing way to elevate your sauna sessions, so it's great to hear that you’re loving it. We appreciate the feedback—and if you ever have any questions or need help down the road, don’t hesitate to reach out. We’re always happy to help!
Easy to order, prompt delivery as planned, easy assembly, and operation.
Thank you for your kind words, Chattie! We're happy to hear that your experience with us met your expectations. Your satisfaction is our priority. Thank you for your trust in our company, we're always here if you ever need anything else!
Salus Saunas is a brilliant partner. Supportive, timely, reliable, professional and kind. The Salus Team has exceeded every expectation. A great Sauna, and a wonderful experience. If you want to deal with the best, and be well taken care of, look no further than Salus. These folks are the Gold Standard in Sauna's. Gratefully, Jim Walker
Thank you so much for sharing your experience, Jim! It means the world to us to be part of your wellness journey. We're so grateful for your support and kind feedback!
We are always here and happy to assist! Thank you!
great sauna would recommend a square shaped one
Thank you for your message and for your past purchase, David! We’re so happy to hear you're still enjoying your sauna and truly appreciate your continued support—and your original review! If you ever need anything, we’re always here to help.
Thank you for your review, its very much appreciated!
Great finished product, but a lot of confusion from shipping multiple items on seperate dates. Very complicated to assemble and it requires an electrician to do some serious additions. EVA APRIANY is excellent to deal with!
Thank you for your honest feedback, Neil! We're so glad Eva was able to assist you, and we truly appreciated our conversation with you. It’s great to hear you're happy with the final result. We've taken your experience to heart and made improvements to help our process run more smoothly. Thank you so much for helping us grow!
It’s a wonderful sauna and we like it very much For some reason, the light does not work, but other than that, it was a wonderful investment. Thank you very much, Eliane.
Hey Eliane! Please give give us a call or e-mail us at [email protected], let's diagnose the issue with the light or get you a new one! Thank you for your review.
Salus Saunas is a A+ company. When I first contacted the company the sales team addressed my needs and recommended the sauna that fit my needs and guided me through the sales process suggesting other options I would like to include. We have had the sauna for almost a year now and use probably 3 times a week, no issues and we totally enjoy its benefits.
We thank you kindly for your review, from everyone here at the Salus team!
This company is excellent. The product was great and we had a technical issue with our heater and they helped connect with the manufacturer and get everything fixed. I cannot look. We use the sauna all day and works so well and we are very happy.
Your review is very much appreciated, and we are glad you are enjoying your sauna! We are always a phone call away if you ever have any issues :)
100% best sauna in the business, great quality btw customer service another level we very happy with our NordicII THANKS TEAM SALUS
Thank you Marco!! We are always here to help and glad you love your sauna!
I have posted my review for you a couple of times and you have shown it on your website.
Thanks Robert, we really appreciate it from every here at Salus!
Everything as expected. High quality. Support was first-rate (Mark and the team -- real knowledgeable people reply to email / phone) -- specific construction questions answered professionally. And the product (Salus Compass) is top notch (many people have commented on the quality of the wood, windows, doors, benches, etc.). I have referred Salus to friends, neighbors and family. And they have purchased and recommended to their neighbors, etc. as well.
We truly appreciate your review, kind words, and referrals-- it means the world to us!
The team was super helpful throughout the process of answering questions before purchase all the way through delivery day. The sauna, heater and accessories were well packaged and relatively easy to install. The materials were high quality and as expected! I would recommend ordering from Salus.
Thank you for your detailed review, we really appreciate it and are glad you are enjoying your sauna!
Works great, a little slow on shipping
Thanks for your review! We experienced a slight delay in shipping following the holidays due to a high volume of orders, but we always strive to do the best we can!
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