该公司(SiS)承认发生了递送错误(即我从未收到我的包裹),并表示他们会通知递送公司(Evri)。
尽管他们不承担责任(他们选择了送货公司!),而且他们还误解我丢失的送货是更便宜的产品,而他们更换的正是这种更便宜的产品!
而且,送货公司仍然没有遵循我的指示,因此将货物送到了我的货物“丢失”的同一个地方!
对于绝对糟糕的客户服务,我无法用言语来形容 - 但这是我们现在必须忍受的!
但我们应该吗?
这是对SiS评论的回复。该网站似乎无法在公司评论下方添加回复!
致 SiS - 当您默认表示您不会采取任何措施来确保将货物运送到客户的安全区域时,回复您有何意义? 您找到的唯一解决方案是我更改送货地址!
这不仅令人沮丧。
Science in Sport (SiS) 回复2026-07-09Hi Richard,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience.
Having reviewed the case, we can see that the original replacement was issued based on the order number provided to us at the time. Unfortunately, this related to a different, lower-value order than the one you were referring to. Once this was identified, we arranged for the correct order to be resent.
We also raised your delivery concerns with Evri and passed on the delivery instructions you had provided. However, as the delivery process is managed by the courier, we are unable to guarantee that specific instructions will always be followed which was also addressed in our emails.
In addition to resending the correct order, we refunded the missing product and suggested redirecting future deliveries to an alternative location if parcels were not being successfully delivered to the original address. Unfortunately, we did not receive a response to this suggestion.
We appreciate that this situation has been frustrating, and while we did everything we could to resolve the issue once it was brought to our attention, we're sorry that the outcome did not meet your expectations.
Kind regards,
Team SiS