Science in Sport (SiS)

Hi there, We are glad our customer service team could assist you with your order. We understand your frustration regarding the delayed delivery and the impact it had on your competition preparations. We are always working to improve our delivery processes and appreciate your feedback. Kind regards Team SiS

Hi Steve, We're delighted to hear that you find our product helpful and easy to prepare. It's wonderful to know that you also enjoy the taste! Thank you for sharing your positive experience. Kind regards Team SiS

Hi Stuart, We're glad that you enjoy our products! Kind regards Team SiS

Hi Sam, We're so happy to hear you're enjoying the water bottles and appreciate your kind words about our quick shipping! We're glad they're a part of your daily routine. Kind regards Team SiS

Hi Linda, We're so pleased to hear that you found our service fast and efficient, and that our ordering and subscription process was easy for you. We're also delighted that you enjoy our products! Kind regards Team SiS

Hi there, We appreciate your feedback on our subscription service. We understand your desire for usage-based quantity reflection and consolidated deliveries. We are always looking for ways to improve our services and will certainly consider these suggestions. Kind regards Team SiS

Hi Thomas, We sincerely regret the significant delay in your delivery. We are actively investigating this issue to prevent future occurrences. Kind regards Team SiS

Hi David, We're so pleased to hear that our system is convenient for you and that you appreciate the consistent quality of our products. Thank you for your positive feedback! Kind regards Team SiS

Hi Tom, We are so pleased to hear that you experienced such prompt dispatch and delivery. Thank you for taking the time to share your positive feedback with us. Kind regards Team SiS

Hi there, We are truly sorry to hear about the damaged gel box and the leaked product. Unfortunately as this is the first time we've heard of this issue, we haven't been able to resolve this for you. While we appreciate your feedback, we always encourage customers to contact our Customer Service team before leaving a review. A member of our team will be in touch shortly. Kind regards Team SiS

Hi Gareth, We're so glad to hear that our products are gentle and effective for you. Thank you for your wonderful feedback! Kind regards Team SiS

Hi Aymen, Thank you for your feedback. We're sorry to hear that you feel disappointed with your experience. To provide some context, you first contacted us two days after placing your order, at which point we provided the tracking information and advised of the 5–7 working day delivery timeframe for deliveries to Italy, as stated on our website. You subsequently requested that the courier contact you before delivery. We explained that we could pass this request on, but unfortunately we cannot guarantee that a courier will call before attempting delivery, as this is not standard practice unless there is an issue with the delivery. When you contacted us again requesting a refund, we reviewed the tracking and could see that the courier had recorded failed delivery attempts. We provided the tracking details again, advised that a further delivery attempt would be made, and explained that as the parcel was still within the estimated delivery timeframe, we were unable to issue a refund at that stage. We would also like to clarify that none of your emails have been ignored. We have responded throughout, explained the situation as updates became available, and provided contact details for the local depot should you wish to discuss delivery arrangements directly with the courier. Following our latest review today, we have refunded your delivery charge as a gesture of goodwill. As there has still been no further tracking update, we have also offered either a replacement order or a full refund, depending on your preference. We apologise for the inconvenience caused and remain happy to assist in resolving this matter. Kind regards Team SiS

Hi Michael, We're so glad to hear that our brand consistently supports your training and remains your top choice for fuelling. We truly appreciate your loyalty and positive feedback! Kind regards Team SiS

Hi Lukas, We appreciate you sharing your experience and feedback regarding the delay in receiving updates on your order. We'll contact you personally to look into the matter further. Kind regards, Team SiS

Hi Matej, We are truly sorry to hear about the experience you've had with your recent order. We understand your disappointment regarding the lack of updates, and the delay with the express delivery for your replacement order. We can see that your enquiries have been responded to by our team and a resolution was provided yesterday. If we can help with anything further, please feel welcome o respond to the email chain and we'll be happy to help further. Kind regards Team SiS

Hi there, We're glad you enjoyed our product so much! Your positive feedback truly means a lot to us. Kind regards Team SiS

Hi there, We're so happy to hear you enjoyed our service and found it to be fast. We appreciate your positive feedback! Kind regards Team SiS

Hi Stephen, We're so happy to hear you consistently receive excellent service! We truly appreciate your wonderful 5-star feedback. Kind regards Team SiS

Hi Peter, We're absolutely thrilled you enjoyed our product so much! Your positive feedback truly means a lot to us. Kind regards Team SiS

Hi there, We're glad to hear our product has been a consistent part of your work and training routine for over a year. We appreciate your feedback. Kind regards Team SiS