Hi Axel,
We're so glad to hear that the issue with the gels was resolved quickly and efficiently!
It's wonderful to know that you find our gels to be the best tasting and best value. Thank you for your positive feedback.
Kind regards
Team SiS
Hi there,
We appreciate your kind words about our product quality and service.
We understand your concerns regarding our courier partner and are actively reviewing all feedback to improve our delivery experience.
Kind regards
Team SiS
Hi John,
We are so pleased to hear that you were impressed with the speed of our delivery. Thank you for your wonderful feedback!
Kind regards
Team SiS
Hi there,
We're so glad to hear you've been a long-time user of our products and enjoy the taste! It's also great to know that you appreciate the free shipping.
Kind regards
Team SiS
Hi David,
We appreciate your wonderful feedback! We're so happy to hear you found our service great, easy to deal with, and that you enjoyed our products.
Kind regards
Team SiS
我订阅了 Rest and Recover,但过去 3 个月一直缺货,我收到一封电子邮件,说明我的订单即将发货,一天后我收到通知,因为该商品缺货,我将获得退款。
我取消了上次订阅,因为该商品持续缺货!
对于一家应该是最好的公司来说,表现非常糟糕?
Science in Sport (SiS) 回复2026-07-24
Hi Richard,
We sincerely apologize for the ongoing frustration you've experienced with the availability of your Rest and Recover subscription. We understand how disappointing it is to repeatedly receive dispatch notifications followed by out-of-stock refunds, especially after you've already cancelled a previous subscription due to similar issues.
We are actively working to improve our inventory management to prevent these recurring stock problems. We appreciate you bringing this to our attention.
Kind regards
Team SiS
Hi Alison,
We're glad our product aids your recovery. We sincerely apologize for the significant delay in your delivery. We understand how frustrating this experience was, we will review our courier to improve our service reliability.
Your feedback is invaluable as we work to prevent such occurrences.
Kind regards
Team SiS
Hi Oscar,
Thanks for sharing your review. As mentioned via email, the address entered at payment was too long which caused some issues with processing. We addressed this with you, amended this, and dispatched the order again for you this week.
Please note that tracking updates may pause while the parcel is travelling between countries, as there are no scan events during this stage of the journey. Updates will resume once the parcel reaches the destination country and is processed by the local delivery network.
Based on the current tracking information, your order is expected to be delivered within the next few days.
Kind regards
Team SiS
Hi George,
We're so happy to hear our fuel and supplements are helping you excel in your marathon training and competitive goals.
We wish you the best in achieving your 2h40min target!
Kind regards
Team SiS
Hi David,
We are so glad to hear our products have helped you in this way! We are also happy our articles have provided valuable insights for optimizing product use.
Thank you for sharing your positive experience with us.
Kind regards
Team SiS
Hi there,
Thank you for taking the time to share your positive feedback. We are delighted to hear that you are pleased with our products and the delivery service.
Kind regards
Team SiS
Hi there,
We're so happy to hear that you consistently receive excellent service from us! Your positive feedback means a lot to our team.
Thank you for sharing your experience.
Kind regards
Team SiS
Hi Marie,
Thank you so much for your wonderful feedback!
We are thrilled to hear that you had such a positive experience with both our product and our service. We truly appreciate your kind words.
Kind regards
Team SiS
Hi there,
We appreciate your positive feedback on our products and service. We're concerned about the delivery delays you've experienced and are actively working to improve our courier services.
Kind regards
Team SiS