Science in Sport (SiS)

Hi there, We are so glad our products meet your needs. We truly appreciate your trust in us. We wish you strength and continued joy in cycling. Kind regards Team SiS

Hi there, We sincerely apologize for the significant delay and lack of communication regarding your order. We understand your frustration with not receiving shipping information. We can see that a member of our team has been in touch and your enquiry has been resolved. If we can help with anything else, please feel welcome to respond to the email chain and we'll be happy to help further. Kind regards Team SiS

Hi Tommy, We are so happy to hear that our products have become your go-to for nutrition and energy! It's wonderful to know they work best for you. Kind regards Team SiS

Hi Colin, We appreciate your kind words and are so pleased to hear that your item arrived quickly and was well-packaged. We are glad you had a great experience. Kind regards Team SiS

Hi Robin, We're so pleased to hear you appreciate the ability to explore our complete product selection directly. Thank you for your kind words! Kind regards Team SiS

Hi Karen, We're so happy to hear that you're pleased with our product, quick delivery, and good prices. Thank you for your wonderful feedback! Kind regards Team SiS

Hi there, We sincerely regret the extended delay in receiving your order placed in June. We understand your frustration and disappointment with the service experience. We are actively investigating the status of your shipment and will provide an update shortly, our team will be in touch shortly. Kind regards Team SiS

Hi there, We're truly sorry to hear that your order arrived damaged, but we're so glad we could swiftly send out a replacement for you. We appreciate you recognizing our efforts to resolve issues when they arise. Thank you for your kind words! Kind regards Team SiS

Hi Paul. At this time, our Customer Service team is available exclusively through Live Chat, Email, or our Contact Form. We do not operate a customer service phone line. This is detailed within our Help Centre. A member of the team will follow up with you shortly. Kind regards Team SiS

Hi there, We're so happy to hear that your delivery was quick and that the product description was accurate. Thank you for your positive feedback! Kind regards Team SiS

Hi Mike, We appreciate your feedback! We're so happy to hear you had a great experience with our service and enjoyed our tasty product. Thank you for your continued support! Kind regards Team SiS

Hi Joseph, We are truly sorry to hear you are still awaiting your product. We are looking into this delivery delay for you and will follow up with you shortly. Kind regards Team SiS

Hi there, We appreciate you taking the time to share your experience with us. We are truly sorry to hear about the significant delay and the issues you encountered with the delivery of your order. We are glad that Beth was able to assist you, and we are actively reviewing our courier services to prevent similar situations in the future. Kind regards Team SiS

Hi there, We're so glad to hear you appreciate the quality and service we provide! It's wonderful that you found our product information helpful and that our scientific approach resonates with you. Thank you for your kind words. Kind regards Team SiS

Hi there, Thank you for your feedback. As previously explained, all new subscriptions are subject to a one-time delivery charge on the initial order. We can see that your subscription was purchased on 4 July, and this was the first order placed under that particular subscription. All future subscription orders will be delivered free of charge, as outlined in our Terms & Conditions and explained by our Customer Experience team via email. We hope this helps clarify things. If you have any further questions, please let us know. Kind regards, Team SiS

Hi Don, We're so happy to hear that your delivery was immediate and that you continue to enjoy our excellent products. Thank you for your feedback! Kind regards Team SiS

Hi there, We're so pleased to hear that your order arrived promptly and that you experienced our first-rate service. Thank you for your kind words! Kind regards Team SiS

Hi there, We appreciate your kind words and are so happy to hear you love our products. Thank you for your wonderful feedback! Kind regards Team SiS

Hi there, We appreciate your kind words. Thank you for your feedback! Kind regards Team SiS

Hi Tracy, We're so pleased to hear you found the ordering process straightforward and that you received speedy service. It's wonderful to know you're happy with the product! Kind regards Team SiS