Sharpenters

Thank you Steven for your business and your friendly review - they mean a lot! All the best The team at Sharpenters

Michael, Thank you for your business and your review. As our team has explained, this occurrence is extremely rare. Indeed our envelopes are sufficient and approved to transport knives. This is of course not to say that they are unbreakable and as we have communicated USPS has confirmed in writing that the damage occurred en route, before the knives arrived to us. As we have communicated separately, we will do everything we can to gain you the maximum compensation available under the USPS insurance. All the best The team at Sharpenters

Thank you Aeron, it means a lot! We look forward to serving you soon again. All the best The team at Sharpenters

Thank you for your friendly review - it means a lot! All the best, The team at Sharpenters

Thank you for your business and your friendly review Bill. We test each knife the same way as you did so we are glad that you confirmed the results of our testing. We look forward to serving you soon again. All the best, The team at Sharpenters

Thank you for your business and your friendly review - they truly mean a lot!

Thank you Sheena! From one crafts specialist to another, we truly appreciate your comments! All the best The team at Sharpenters

Thank you Rob, we really appreciate it!

Thank you, your friendly review means a lot to us! All the best The team at Sharpenters

Thank you James, we appreciate your good review and hope that we can wow you on the specialty knife next time! All the best The team at Sharpenters

Thank you William, we appreciate it! The team at Sharpenters

Sam, Thank you for your business and your review. As explained separately, we offer both one time sharpenings and subscriptions. This is clearly advertised on our website and naturally the subscriptions are lower cost than the one time sharpenings. You did indeed originally purchase an annual subscription and we have confirmed that we sent you a reminder e-mail before the renewal of your subscription, to give you an opportunity to cancel the subscription if you so wish. We only charge the renewals when we send out the next round of materials for your next sharpening and we have significant costs related to this (special packaging materials and 3 way postage) so we unfortunately cannot refund a renewal but we promptly cancelled your continued subscription when you reached out. We also confirmed your request that any family member can use the envelopes and send their knives so we hope that you will find good use for your next sharpening. We look forward to supporting you with any other request you may have. All the best The team at Sharpenters

Thank you Kate! We look forward to serving you again. All the best, The team at Sharpenters

Thank you Jeff for recognizing our hard work and dedication - we truly appreciate it. All the best The team at Sharpenters

Thank you for recognizing how we live up to our brand promise John. We look forward to serving you again. All the best, The team at Sharpenters

Thank you Jenn, we really appreciate it and we look forward to serving you again!

Thank you Steven, it means a lot! The team at Sharpenters

Terri, Thank you for your business and your review. We are sorry that you left less than 100% satisfied. As we have discussed separately, once we learned that USPS (not Sharpenters) lost some of your knives, we filed a claim and have continuously followed up with them to gain a resolution. We have also updated you each time we have received information from USPS. In the meantime, we also provided a partial refund on your order. We will continue to follow up with USPS on your claim status every day and reach out as soon as we have more information. All the best The team at Sharpenters

Thank you Chef Eric! We are looking forward to serving you again. All the best The team at Sharpenters