Sharpenters (www.sharpenters.com) has a 4.6 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. 89% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 83% of negative reviews. Last updated 2026-08-10.
I was not informed at the time of purchase that I was creating an automatic renewal for knife sharpening. There is no opt-out unless I guess you order and then cancel. Not professional and unethical. So their solution is to send me envelopes since I'm tricked into doing business with them. Not going to happen. Clearly, they rely on this trick to stay in business.
Packaging was excellent. Knives were well protected. Turn around time was very good. Knives were really sharp.
Thank you Steven for your business and your friendly review - they mean a lot! All the best The team at Sharpenters
My knives are gone! Sharpenters provided an envelope that ruptured during transit and all of the knives were lost. The Company freely admits that this problem has occurred in the past yet they continue to claim that the provided envelope is sufficient to transport knives. Worse, Sharpenters did not offer to replace the knives and was quick to blame the USPS and directed me to some fine print on their website. Terrible customer service. Do yourself a favor and use someone local and stay away for this company!
Michael, Thank you for your business and your review. As our team has explained, this occurrence is extremely rare. Indeed our envelopes are sufficient and approved to transport knives. This is of course not to say that they are unbreakable and as we have communicated USPS has confirmed in writing that the damage occurred en route, before the knives arrived to us. As we have communicated separately, we will do everything we can to gain you the maximum compensation available under the USPS insurance. All the best The team at Sharpenters
Excellent service, Such an easy send in and reception process. Super well-thought experience. Will continue to use Sharpenters.
Thank you Aeron, it means a lot! We look forward to serving you soon again. All the best The team at Sharpenters
Receipt of original package was quick and return of sharpened knives was excellent! Knives were definitely back to sharp condition.
Thank you for your friendly review - it means a lot! All the best, The team at Sharpenters
I sent in four knives. Three expensive Japanese hand forged cooking knives and a Benchmark folding knife I carry. All 4 came back sharp enough to cut paper. I actually tested all 4 this way. Very impressed!
Thank you for your business and your friendly review Bill. We test each knife the same way as you did so we are glad that you confirmed the results of our testing. We look forward to serving you soon again. All the best, The team at Sharpenters
Fast turnaround. Considering it was over the holidays. Razor sharp. Excellent communication. Will definitely use again.
Thank you for your business and your friendly review - they truly mean a lot!
I am a professional oboe player. Oboists use highly specialized beveled reed knives to make oboe reeds. The angle and evenness of the bevel is imperative. After months of use, it has to be re-established. Sharpenters clearly understood the issue and did an absolutely gorgeous job re-surfacing my knives. Thank you, Sharpenters!
Thank you Sheena! From one crafts specialist to another, we truly appreciate your comments! All the best The team at Sharpenters
Easy process and sharp knives... Nuff said
Thank you Rob, we really appreciate it!
Incredibly easy to send knives, quick turnaround, and knives sharper than ever before.
Thank you, your friendly review means a lot to us! All the best The team at Sharpenters
Sent in four knifes,a global with a single bevel and old onieda serated carver, two victonox chefs. The global was sharpened nicely with a single bevel but not the fine polish of a new one. The victonox both got a good sharp working edge. The old seated onieda carver was just sharpened not really reseated just a good edge, it is 30 years old so maybe the best they could do. So in summary basic knifes excelent, high end specialty knife good and serated just ok.
Thank you James, we appreciate your good review and hope that we can wow you on the specialty knife next time! All the best The team at Sharpenters
Easy - Good Price Per Knife - Fast Return
Thank you William, we appreciate it! The team at Sharpenters
First experience with them was in 11/23. Now comes 11/24 and unannounced I received a mailing envelope for knives and a charge made to my credit charge. When I complained I was informed that I agreed to an annual subscription program with my original order. I do not recall any such agreement. They could not explain why no notice had been sent prior to their sending current envelope which would have allowed me to cancel. I am a senior citizen on a fixed income. I do not need this overpriced item, but they refuse to reimburse my credit card. It may be a problem that is my fault, but their refusal to assist indicates a real lack of effort on their part to do the right thing. Needless to say, I would never do business with them again!
Sam, Thank you for your business and your review. As explained separately, we offer both one time sharpenings and subscriptions. This is clearly advertised on our website and naturally the subscriptions are lower cost than the one time sharpenings. You did indeed originally purchase an annual subscription and we have confirmed that we sent you a reminder e-mail before the renewal of your subscription, to give you an opportunity to cancel the subscription if you so wish. We only charge the renewals when we send out the next round of materials for your next sharpening and we have significant costs related to this (special packaging materials and 3 way postage) so we unfortunately cannot refund a renewal but we promptly cancelled your continued subscription when you reached out. We also confirmed your request that any family member can use the envelopes and send their knives so we hope that you will find good use for your next sharpening. We look forward to supporting you with any other request you may have. All the best The team at Sharpenters
Great service, clear communication, easy shipping, and got my knives back like new!
Thank you Kate! We look forward to serving you again. All the best, The team at Sharpenters
Fast service, great communication and knives are the sharpest they have ever been. Nice to find a company in today's age that follows through on their promise and customer service! Thanks!
Thank you Jeff for recognizing our hard work and dedication - we truly appreciate it. All the best The team at Sharpenters
My knives are better than new. I had several damaged blades and they were perfectly repaired and sharpened.
Thank you for recognizing how we live up to our brand promise John. We look forward to serving you again. All the best, The team at Sharpenters
Communication and support team is great. We had a bit of a snafu, and they handled it with skill and caring. I’ll use this service again. For now, I’m ready for holiday cooking!
Thank you Jenn, we really appreciate it and we look forward to serving you again!
Thank you Steven, it means a lot! The team at Sharpenters
They lost several of my expensive knives and never compensated me after more than 6 months wait!
Terri, Thank you for your business and your review. We are sorry that you left less than 100% satisfied. As we have discussed separately, once we learned that USPS (not Sharpenters) lost some of your knives, we filed a claim and have continuously followed up with them to gain a resolution. We have also updated you each time we have received information from USPS. In the meantime, we also provided a partial refund on your order. We will continue to follow up with USPS on your claim status every day and reach out as soon as we have more information. All the best The team at Sharpenters
Put a nice edge on some tired older knives that I used to love, but couldn't keep sharp on my own. Will use again with other knives I have. Chef Eric
Thank you Chef Eric! We are looking forward to serving you again. All the best The team at Sharpenters
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