Sheet Music Plus（www.sheetmusicplus.com）在 OK.one 的综合评分为 3.5 分（满分 5 分），基于本站收录的 200 条用户评价，属于爱好与工艺品分类，口碑一般。评价两极分化：62% 给出 4 星及以上，同时 28% 打了 1 星；商家回复了 41% 的差评；近 12 个月新增 36 条。数据最后更新于 2026-08-10。
从 musicroom.com（该网站以前的名称）订购了 4 件商品。未收到 1 件商品。由于很难联系到他们，我在他们的旧网站上留下了差评；我当天就收到了一封电子邮件回复。他们说肯定是搞混了，尽管该商品在他们的网站上仍然显示有库存，但如果没有再次联系他们并获得退款，我应该再等一周。所以一切都由我继续跟进。两周后，仍然没有任何东西到达，当我登录新网站时，我注意到这家公司更改了我的订单摘要，仅显示 3 件商品。除了他们从未退还第四件物品！我感觉他们在骗我。订购 4 本书，神秘地将订单编辑为仅显示 3 本书，并且从不退款第 4 本书（顺便说一句，第 4 本书是订单中最贵的书）。 我的原始订单电子邮件显示有 4 件商品。我在他们编辑的新网站上有一张我的订单截图，现在只显示 3 件商品。我的信用卡对账单显示他们没有退款。我很清楚这是错误的。避免！！！！！
绝对可怕。 我的音乐可以下载了，已经两周了。 购买当天金额就被清空了，但我仍然没有音乐。 我已经给艾米发了 3 封电子邮件，并使用他们的机器人提出了 2 个在线请求！ 仍然没有回应。 还是没有音乐。 我再也不会使用这家公司了！ 直接访问作曲家的网站。 可怕！
偷偷摸摸的订阅注册，没有警告或提示取消。 一次性订购了一张乐谱，但几天后就收到了每月 9.99 英镑的订阅费。我可能错过了一些东西，生活节奏很快，但这是一次无意的购买。不过最终很容易取消，所以就是这样;_)
从英国网站订购时，持续的每月订阅优惠会自动添加到您的订单中，且无法选择退出。如果您没有在 7 天内取消订阅，您将被收取费用，且无法获得赔偿。避免！！
我于 2025 年 11 月订购了玛丽·麦克唐纳（我是一名教堂音乐家）的圣诞钢琴音乐小专辑，希望在圣诞节前收到。没有选择以数字方式接收（为什么不？？），但决定冒险及时接收。 我的付款已完成，并被告知音乐已于 11 月 21 日“发货”到美国。 我没有收到来自 Sheetmusicplus（或他们指定的递送机构 UPS）的进一步更新。 圣诞节到了又过去了，却没有任何消息。上周末（1 月 11 日）我决定查看网站上是否有某种跟踪信息。我惊讶地发现订单在 12 月 30 日被标记为“已交付”。在该日期之前或之后，我从 Sheetmusicplus 或 UPS 收到的通信为零。 此后我已经发送了 3 或 4 封电子邮件，表示我没有收到任何信息。截至今天 1 月 16 日，我什至没有收到 SMP 或 UPS 的确认。 这是客户服务方面的可耻失败。我强烈建议任何对 Sheetmusicplus 上的一首音乐感兴趣的人，如果它需要从美国实际运输，要么避免它，要么仔细考虑继续进行。如果他们无法实现交付（或随后补偿他们的失败），他们就不应该接受人们的资金并提高期望。在圣诞节尤其残酷。
Thank you for taking the time to share your experience. We’re very sorry for the frustration this situation has caused, especially during the Christmas season. We’d like to clarify a few important points. Decisions about whether a title can be offered in digital format are determined by publisher copyright and licensing restrictions, not by Sheet Music Plus. Once an order leaves our warehouse, it is handled by the carrier. While tracking information is provided when available, we do not have the ability to monitor packages in real time or provide minute-by-minute updates. In cases where a shipment is marked as delivered but has not been received, customers need to contact our support team so we can work directly with the carrier to investigate and assist. If assistance is still needed, we encourage you to email [email protected] with your order number so our team can look into this matter and help resolve it as quickly as possible. We truly regret the disappointment this caused and appreciate the feedback.
于 2025 年 12 月 28 日订购了一张乐谱，该公司表示有库存。 一周后收到消息称该物品已发货。 检查音乐的运输状态。发件人 (UPS/USPS) 表示，尽管在线订单状态表明商品已发货，但他们尚未收到要发货的商品。 直接向公司支持发送请求，但未收到回复。 修订后的评论 1/9/2026：公司确实对发货延迟提供了解释。 于 2026 年 1 月 9 日收到物品；商品与描述一致（新出版物），包装非常好。 建议公司代表提前告知客户可能的运输延误、因状态响应延迟而导致的假期关闭等情况。客户确实希望获悉网上购买的状态。 谢谢
We’re sorry for the frustration and concern this experience caused. We understand how confusing and upsetting it can be when tracking information doesn’t appear to update as expected and when you’re unable to get a timely response from support. In some cases, an order may be marked as shipped when it has been processed and prepared for carrier pickup, and tracking updates may not appear until the carrier scans the package into their system. We regret that this was not clearly communicated and that your inquiry did not receive a prompt reply. If you’re willing, please contact us at [email protected] with your order details so we can review the shipment and provide an update. We appreciate your patience and apologize that this experience did not meet your expectations.
已支付一首音乐，交易已完成。 弹出“服务器错误”消息，并且音乐从未出现在我的数字图书馆中。 向客户支持发送电子邮件但未收到回复。 三天后，登录我的帐户取消订阅。 弹出相同的“服务器错误”消息，使得无法取消订阅该网站。 再次向客户支持发送电子邮件，但没有得到回复。 整个事情感觉就像一个骗局。 我不得不取消我的信用卡，以防止该网站收取每周的订阅费。
We’re very sorry for the frustration and concern this experience caused. Please contact us at [email protected] with your account and order details so we can review what happened, ensure your subscription is addressed, and assist with any refund or access issues. Our customer service team is doing their best to respond as quickly as possible, and we appreciate you bringing this to our attention.
我取消了订单，并收到一封电子邮件回复，表明 10 天内退款。 两周过去了，没有退款，也没有回复支持。
Hello Russ, We’re sorry for the frustration this has caused and understand your concern. If you haven’t already, please contact us at [email protected] with your order information so we can review your request and check the status of your refund.
我是11月28号下的单。由于订单存在多个问题（如下所述），我要求在当天取消订单。花了几天时间才收到回复。他们确实取消了订单，但仍未退款。订单金额接近 300 美元。 由于以下问题，我取消了订单： 我注册了他们的 SMP Plus 订阅计划的免费试用版。订单满 25 美元可享受 10% 折扣并免运费。我没有收到免费送货服务。我被收取了超过 25 美元的运费。当我就此联系他们时，他们声称这是因为订单量太大。该计划提供超过 25 美元的免费送货服务，而不是超过 25 美元的免费送货服务，除非他们声称订单太重。 由于已绝版，我从订单中取消了几件商品。这不是第一次发生这种情况。这是我几个月前尝试订购的商品之一。当时它也被取消了，但他们仍然在他们的网站上列出了该项目。他们试图将责任归咎于出版商，但他们可以轻松地实施流程，在此类物品绝版时将其删除。他们将商品留在自己的网站上，这给顾客带来了不便。如果这些相同的物品几年后仍上市出售，尽管已经绝版，我也不会感到惊讶。 我有多封电子邮件被忽略。当我收到回复时，需要几天时间才能回复。请注意，他们确实会发送通用的预设回复，确认收到您的初始消息，这可能就是他们在此处的其他一些回复中声称会在 24 小时内回复的原因。除此之外，您应该等待数天才能获得支持。 看来我必须通过信用卡进行退款才能真正获得退款。
Hello, We’re truly sorry for the frustration and inconvenience you experienced. We understand how upsetting this situation must be. Our customer service team is doing their best to respond to everyone as quickly as possible, and we regret that your experience did not reflect that effort. If you haven’t already, please contact us directly at [email protected] with your order details so we can review the situation and check on the status of your refund. We appreciate you taking the time to share this feedback.
我已经等了 16 周才收到 SheetMusicPlus 出售的商品，但仍未收到。 我多次联系 SheetMusicPlus 请求状态，但得到了一些可能的原因，为什么我的订单没有从他们的海外供应商发货（这是印刷音乐，而不是数字下载）。 该公司今天给我发了通知，他们已经取消了我的订单，但没有给我任何解释。 天哪，这不是我所期望的那种客户支持，特别是考虑到这些非常不寻常的情况。 Sheet Music Plus 提供印刷乐谱作为选项，当我下订单时，我了解到可能需要长达六周的时间才能收到订单。 我不高兴。
Hello Terry, We’re sorry to hear about your frustration and understand how disappointing this experience must have been. Without an order number, we’re unable to review the details of the order or determine what caused the delay or cancellation. If you’re willing to contact our customer service team directly and provide your order information, we’d be happy to look into this further and assist however we can. Our email address is: [email protected] We appreciate you taking the time to share your feedback, and we regret that this experience did not meet your expectations.
我无法获取我的音乐。该网站不方便用户使用，我不会再使用它。
Hi Chloe, I’m really sorry to hear you had trouble accessing your music — that should be a smooth and straightforward experience every time. We’ve been making significant updates to our website over the past year, and while these improvements are designed to make things easier, we know that some customers have still encountered issues along the way. We never want anyone to leave without the music they purchased. If you’re still unable to download your title, please reach out to us at [email protected], and we’ll make sure you receive your music right away. Thank you for sharing your feedback — it helps us continue improving the experience for all musicians. — The Sheet Music Plus Team
我购买了《星际穿越》的数字版 - 非常快速且高效 ☺️
Hi Eric, Thank you so much for the kind words! We’re glad to hear your digital download of Interstellar came through quickly and smoothly — that’s exactly the experience we aim to deliver. 😊 If you ever have questions, need help finding a specific arrangement, or anything else, we’re always happy to help. Thanks again for choosing Sheet Music Plus! — The Sheet Music Plus Team
我从该网站购买了音乐，但由于网站升级，我无法再在我的数字图书馆中访问它，而且没有预计何时可以访问它。他们提供预设的答案，并且不努力帮助我访问我的音乐。请确保您下载了所有音乐，否则您可能永远无法将其恢复。
Hi Christine, Thank you for taking the time to share this feedback. I’m truly sorry for the frustration you experienced while trying to access your past digital purchases. After our recent site upgrade, a small number of customers were affected by two issues: • Purchases made under an old or changed email address were not appearing correctly in the new library (this has since been fixed). • Some older digital purchases were temporarily unavailable during the initial migration — these have now all been successfully restored. You should now be able to access your full library. If anything is still missing, please contact us at [email protected] so we can restore those titles for you promptly. We absolutely want you to have access to the music you’ve purchased. Thank you again for bringing this to our attention — your feedback helps us continue to improve the experience for all customers. — The Sheet Music Plus Team
我认为我已经从“位于密尔沃基”的类似网站购买了产品。没有音乐。 这是一个骗局。提防。 如果该网站是合法的，请管理员调查这一点，因为他们正在使用您的数据。 如果您的网站没问题，我深表歉意，但也许可以进行研究以保护他人和您自己的网站。
Hi Julie, Thank you for raising this concern. Sheet Music Plus has been a legitimate, US-based retailer for over 25 years, and we’re not affiliated with any scam websites claiming to operate in Milwaukee or using similar branding. We take misuse of our name, imagery, or product data very seriously and continue to monitor and report unauthorized sites. If you have the link to the site you encountered, we would greatly appreciate it — it helps us protect both our customers and our brand. Thank you again for looking out for others and for bringing this to our attention. — The Sheet Music Plus Team
非常糟糕的客户服务！我给孩子买了一本书，但他们没有库存，半个多月都无法发货。最终我在其他地方买了这本书，并联系 SheetMusicPlus 取消订单。他们回复说我是否要确认取消，我说是的，我想取消。但第二天，他们又给我发邮件说订单正在发货。真是个骗局！
Hi there, I’m very sorry for the frustration you experienced with your order and the confusion around your cancellation request. That’s not the experience we want for any customer. We’d appreciate the chance to make this right for you. Please reach out to us at [email protected] with your order number, and our team will be happy to help resolve the issue as quickly as possible. Thank you for bringing this to our attention. — The Sheet Music Plus Team
我以前一直从这家公司订购，没有任何问题，但最近，他们的运输速度非常慢。 我差不多三周前下了订单，但他们还没有发货。 他们没有在网站上列出寻求客户服务的电话号码；然而，确实有人回复了我的电子邮件，称其“正在进行中”，但无法提供更多详细信息。 我是一名音乐教授，经常需要快速获得新乐谱，并且我经常订购。 我不会再从这家公司订购，因为我不知道什么时候才能真正收到分数。
Hi Karen, I’m very sorry for the delay and the frustration you experienced with your order. Without the specific details of your purchase, I can’t say for certain what caused the issue, but we do know that some items require additional lead time from publishers before they reach our warehouse. This can sometimes lead to confusion about when a shipment will actually go out. We recognize this gap and are taking steps to make processing times much clearer for customers moving forward. If you’d be willing to share your order number with us at [email protected], we’d appreciate the opportunity to look into this and make it right. Thank you for bringing this to our attention. — The Sheet Music Plus Team
我订购了华金·图里纳 (Joaquin Turina) 的三重奏乐谱，由萨拉伯特版 (Salabert Editions) 出版。 我收到的是 IMSLP 在线内容的装订本。 我不得不催促公司提供退回音乐的邮费。 他们永远不应该提供如此劣质的产品。
Thank you for your review. We're sorry to hear you were disappointed. As noted earlier, Sheet Music Plus is a distributor, not the publisher, so we don’t control the design or print quality of the materials—that’s entirely handled by the publisher. Your request was for a refund without returning the item, which we’re unable to offer. However, as a courtesy, we made an exception to our usual policy and provided a prepaid return label. We're sorry this resolution didn’t meet your expectations, but we appreciate your feedback.
我请求订单方面的帮助，几分钟之内我的请求就得到了回复和解决。
Hi there, Thank you for the wonderful feedback! We’re so glad our team was able to help you quickly and get everything resolved. If you ever need anything else, we’re here for you. — The Sheet Music Plus Team
下载 PDF 后不满意，已退款。
Hi Harry, Thank you for sharing your experience. We’re glad we were able to resolve the issue and get your refund processed quickly. If you ever receive a file that doesn’t meet your expectations, we’re always happy to help make it right. — The Sheet Music Plus Team
精选的音乐和优质的客户服务！
Hi Tatiana, Thank you so much for your review! We’re thrilled to hear you’re enjoying our selection and had a positive experience with our customer service. We appreciate you choosing Sheet Music Plus. — The Sheet Music Plus Team
共 200 条符合条件的评价