Sheet Music Plus

Hi there, We’re so sorry for your loss, and we truly appreciate your kind words during such a difficult time. We’re glad Amy was able to support you and take care of everything quickly and compassionately. Please don’t hesitate to reach out if you need anything further. — The Sheet Music Plus Team

Hi Daniel, Thank you for the great review! We’re happy to hear your order process was quick and easy. If you ever need help finding your next piece, we’re here to assist. — The Sheet Music Plus Team

Hi there, Thank you for the kind feedback! We’re glad our team was able to provide a quick and clear response and prioritize your needs. We appreciate you choosing Sheet Music Plus. — The Sheet Music Plus Team

Hi there, Thank you for taking the time to share this feedback. I’m very sorry for the confusion and the frustration you experienced — that’s never the experience we want for our customers. While I can’t say for certain what caused the issues you encountered, some products (especially choral and ensemble titles) have minimum quantity requirements set by the publisher, and we are aware that this can sometimes be unclear or unexpected. We’re actively working to make these details easier to understand in the shopping and checkout experience. We truly appreciate feedback like yours — it helps us continue to improve our site and ensure a smoother, more transparent experience for all musicians. If you’d be willing to reach out to us at [email protected], we’d be happy to take a look at your specific order and make things right. — The Sheet Music Plus Team

Thank you for your review. We’re sorry to hear you had difficulty resolving your concern with our customer service team. Our records indicate that we provided our return policy in our first email response to you. When it appeared you were still dissatisfied, we reached out through an alternate method to clarify that the item in question is a physical book (which includes MP3 audio), not a stand-alone digital item (MP3). In our final communication, we reiterated our return policy, provided our return address, and the issue appears to have been resolved. If you need further assistance, please feel free to contact us at [email protected].

Thank you for your review. Searching only by your name, it appears you have not placed an order with Sheet Music Plus.  For assistance, kindly get in touch with our customer service department; please provide your order number and the email address that you used when you attempted to place the order.  [email protected]

Thank you for your review.  We are sorry you are having trouble downloading your order. We will email you privately with step-by-step instructions for downloading.

Thank you for your review. We apologize for the difficulty you're experiencing with downloading your music. Our customer experience team is ready to help—please contact them at [email protected]. When you reach out, kindly include your Sheet Music Plus order number and a detailed description of the issue you're encountering.

Thank you for your feedback. Our staff's explanation of the issue with the item is accurate, and as was explained via email, the product listings for each of the over 2 million items listed on our website are curated by each publisher; the publishers are responsible for providing accurate information about their products. We regret that you feel it does not align with your expectations. It seems that your country of residence was overlooked in the many emails exchanged, leading to the inadvertent provision of a US return label. Had this small oversight been brought to our attention, we would have quickly arranged an alternative solution, recognizing that the problem with the item was not your fault. You have now been fully refunded for the cost of the order in US funds, as that was the currency in which you were originally charged. We apologize for any frustration this has caused.

We apologize for the trouble you experienced logging into your account. Unfortunately, a call from a Sheet Music Plus representative cannot resolve issues related to your computer's saved password data. This data, known as "cookies," is a setting created by your computer's manufacturer to assist with password remembrance. If your computer is auto-populating information incorrectly, you will need to manually delete the auto-populated data using your mouse and keyboard, and then enter the correct information by hand. In reviewing your email conversation, our representative provided you with a new password and attempted to assist with your computer troubleshooting. However, please note that we do not offer technical support for computer issues.

We are very sorry for the frustration. Our staff can quickly assist you with this concern. Please feel free to email us at: [email protected].

Thank you for your review. Please feel free to reach out to us at [email protected]. We will be happy to assist you with your concern.

Thank you for your review. This is a digital download product that you were granted access to instantly. Please refer to your email confirmation that was sent when you placed the order to find the "Download" button. We will also email you instructions for downloading manually. Unfortunately, we have not received any emails from you. If you were pressing 'reply' on advertisement emails, those replies will not necessarily reach customer service. For assistance, please always start new emails and send directly to us at: [email protected]