SiteGround

Hello Kasra, Thank you for taking the time to share your experience. We're glad to hear that your interaction with our support specialist was a positive one. We also understand your preference for speaking with someone over the phone, and we appreciate you sharing that perspective. We'd like to clarify that phone support remains available for SiteGround customers. We'd also like to provide some context on how support requests are routed. When a customer requests assistance through the Help Center, the request is directed to the support channel best suited to provide assistance based on the nature of the inquiry, the current availability of our support channels, and other relevant factors. This approach is designed to connect customers with the team and communication channel that can resolve their request as efficiently and effectively as possible. Depending on the request, this may be live chat, phone, or a support ticket. We also appreciate your suggestion about offering a voice messaging option and will make sure it is shared with our team as we continue looking for ways to improve the support experience. We hope this additional information helps clarify the situation, and we appreciate you taking the time to share your feedback. Kind regards, The SiteGround Team