Great service
Great service! Solved the problem in minutes. As a non-tech person, it was reassuring that my problem was understood and fixed so quickly.
About SiteGround
Data updated- Website
- www.siteground.com
- Category
- Electronics & Technology
- Location
- United States · Alexandria, VA
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 88% (7/8)
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Is SiteGround legit?
SiteGround (www.siteground.com) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 88% of negative reviews. Last updated 2026-08-10.
What people say
nice
nice, quick, and friendly services,
Kalin was great at understanding the…
Kalin was great at understanding the reason for my support chat. Although he couldn't resolve first hand, he did escalate the matter to ensure that my issue was resolved. Excellent communication and customer service.
super good Emil!
I received a special discount program…
I received a special discount program as a reward for my loyalty, and the service and support have always been professional and prompt.
Technical Support
The speed and accuracy of the response, which my ai helper, in particular, greatly appreciated.
the best customer support ever
Re my email sending out issue
Support team answered the question straight away and resolved the issue.
Aleksander was very helpful and patient…
Aleksander was very helpful and patient with me. He guided me step by step and when we reached hurdles he unblocked them. Very grateful!
I've been with SiteGround for 13 years
I've been with SiteGround for 13 years, and there's a reason I've stayed with them for so long—they always get things done. Whenever I've needed support, their team has been responsive, knowledgeable, and quick to resolve any issues. The service has been consistently reliable, and it's reassuring to know there's a team behind the platform that genuinely cares about helping customers. Excellent customer service, great technical support, and a hosting provider I would happily recommend. Thank you for 13 years of outstanding service!
awesome and complete
Alek was very helpful
Alek was very helpful. He went through steps on his end to check strength of our company email addresses and fixed some backend issues so we could send out properly.
Outstanding Technical Support from Lachezar M.
I had a complex WordPress and domain migration issue that required a lot of troubleshooting. Lachezar M. was incredibly patient, professional, and thorough throughout the entire process. He created a backup before making any changes, safely changed my primary domain, restored my WordPress admin access, fixed the SiteGround configuration, and carefully verified that my live website remained online the entire time. He communicated clearly, kept me updated at every step, and didn't stop until we confirmed the website was working correctly. His knowledge, attention to detail, and commitment to resolving the issue gave me a lot of confidence. Thank you for the outstanding support!
Cancellation of URL without offering the courtesy of reaching out
I found out that our business URL was cancelled because they couldn't verify our ABN on their system. This is after being with SiteGround for years and paying good money for hosting. This prevented us from receiving emails from clients which is obviously a very disruptive matter. There was no attempt to phone or text us in advance as courtesy, no just a quick cold cancellation. Their response was that we were sent a ticket but when checking the ticket it indicated the matter had 'resolved' when clearly it hadn't. After this experience, it is quite clear to us that SiteGround have little regard or concern for their customers.
Reply from SiteGround2026-08-07
Hello Bill, We’re sorry to learn about your negative experience. We have reviewed the case in detail and would like to provide some additional context regarding the communication and ticket history. Based on our records, our Domain team first opened a ticket on July 19 regarding the renewal of your domain. Due to stricter verification requirements introduced by the Australian registry, the ABN associated with the domain was no longer recognized as valid, which meant the renewal could not be processed. Our team therefore asked for a valid ABN to be provided so the renewal could proceed, and the ticket was placed in “Awaiting Customer Response” status while we waited for that information. Since we did not receive a reply to the original notification, a second ticket was opened on July 21 as a further notification regarding the same matter. Unfortunately, as the required information was not received in time, the domain could not be renewed before its expiration. We are, however, glad to see that once you provided the requested details on August 6, our team was able to update the registrant information and successfully renew the domain that same day. The ticket was subsequently marked as closed and resolved once the renewal had been completed and confirmed. We also want to clarify how notifications for such cases are delivered. When an important notice requiring attention is posted via a ticket, a notification is displayed prominently on the homepage of the Client Area to draw the client’s attention to it upon login. In addition, an email notification is sent to the account’s administrative email address whenever a new ticket is opened and whenever a new reply is posted within that ticket. These measures are intended to make important account-related communications as visible as possible. Despite these measures, we understand from your feedback that the notifications did not come to your attention in time. We hope these additional details help clarify the situation. We appreciate your long-standing trust in SiteGround and are sorry for the disruption you experienced. Our team remains available 24/7 should you need any assistance. Kind regards, The SiteGround Team
Great service!
always so helpful!
Site transfer
I was connected immediately. And plamen dealt with my request quickly and very efficiently.
I will never leave SiteGround as it is the best product in my tech stack
SiteGround has always been an amazing product. I have been a customer for several years and have never had a bad experience. They make everything super easy to use and understand, and their customer support is real, quick, live, and super fast to resolve anything that comes up. I will never leave SiteGround as it is the best product in my tech stack
Solved my problem, easy.
My experience was easier than I expected. The representative understood well my problem and resolved it an timely manner. It makes glad I decided to build my business through you all. Fast and efficient overrall.
Assistant was super helpful
Gabriel was super helpful. He even extended my hosting plan by a few days while they get my issue sorted out.