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健康与医疗

SkinStore

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200 条评价

4.0200 条评价
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关于 SkinStore

数据更新
网站
www.skinstore.com
分类
健康与医疗
所在地
美国
状态
待认证
差评回复率
100%(42/42 条)
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商家自述

今年,我们庆祝 20 岁生日,并为客户提供最新的皮肤、头发和化妆品美容产品。我们拥有 300 多个世界顶级美容品牌,包括 bareMinerals、Caudalie、Clarisonic、Erno Laszlo、Murad、Obagi、Peter Thomas Roth、SkinCeuticals、Stila、Sunday Riley 等等。我们专业的美容专家团队随时为您提供建议和解决方案,解决您的所有问题。我们很自豪能够在周一至周五提供 24 小时客户服务,我们的顾问将随时帮助解决任何疑问。

SkinStore靠谱吗?

SkinStore(www.skinstore.com)在 OK.one 的综合评分为 4.0 分(满分 5 分),基于本站收录的 200 条用户评价,属于健康与医疗分类,口碑良好。74% 的评价为 4 星及以上,18% 为 1 星;商家回复了 100% 的差评。数据最后更新于 2026-08-11。

用户怎么说

不良商业行为

我购买了激光脱毛仪,两周后就停止工作了。他们使退货过程尽可能漫长和困难。我最终联系了我的信用卡公司,他们根据电子邮件和聊天内容退还了我的钱。 Skin Store 声称将支付有缺陷商品的退货费用,但事实并非如此。我与不同的员工进行了为期三天的聊天,他们一遍又一遍地询问相同的信息。很明显,他们不会支付退货运费。所以这里有一个关于如何做坏生意的教训。如果他们退回有缺陷的设备并向我退款,我会很乐意为他们升级的新设备支付双倍费用,大约 450 美元。由于他们没有这样做,所以我在 Nordstrom 购买了该设备,我知道如果我的设备有任何问题,他们会毫无问题地退货。好吧,Skin Store...你退货时花了 15 美元买了我。但您在购买新设备时损失了 450 美元...并且...我肯定不会再向您订购。我还想知道 15 美元是否值得我给你留下的所有负面评论的价格。

SkinStore 回复2024-06-19

Hello, Thank you for your review. I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter is now being resolved by our investigation team. Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist. Kind regards, Liam

Skinstore“粉丝”

与伟大的公司做生意,谢谢!

SkinStore 回复2024-06-18

Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Claire

交易顺利

交易顺利,👍🏽

SkinStore 回复2024-06-18

Hello, Thank you for taking the time to leave your review, we value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback. Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Kind regards, Claire

种类繁多的产品具有非常好的…

产品种类繁多,描述非常好。定价也很好。

SkinStore 回复2024-06-18

Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Claire

快速地

快速、轻松的订购。皮肤商店很棒。

SkinStore 回复2024-06-18

Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Claire

发货快!

SkinStore 回复2024-06-12

Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane

无法预订项目,该项目将...

无法预订即将上市的商品

SkinStore 回复2024-06-12

Hello, Thank you for taking the time to leave your review, we value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback. Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Kind regards, Jane

虽然很难拿到订单

SkinStore 回复2024-06-12

Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane

Epionce剧集

多次使用您的网站;总是赢!

SkinStore 回复2024-06-11

Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane

如果我能给负星我会的!

如果我能给负星我会的!等了一个多星期才收到订单,我收到了错误的颜色。我联系了他们。他们说要给他们发照片,他们必须先进行调查才能决定我是否可以获得退款!

SkinStore 回复2024-06-07

Hello Cathleen, Thank you for taking the time to leave a review. We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account? We look forward to getting this resolved. Kind Regards, Claire

在浏览网站遇到困难后,最终结果良好。网站有点难…

该网站有点难以导航。目前尚不清楚我有资格获得哪些免费物品。当我的密码第一次不起作用并且我单击“忘记密码”时,包括购物车中的物品在内的所有内容都消失了,然后我不得不重新开始。我输入了相同的凭据,他们第二次工作了。总的来说,这对我来说是有利的,因为我的包里还放着另一个免费赠品。

SkinStore 回复2024-06-06

Hello, Thank you for taking the time to leave your review, we value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback. Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Kind regards, Jane

视力确实不是那么容易使用。

视力确实不是那么容易使用。 说它不会运送到我的地址,所以我不得不重新输入几次 - 仍然不起作用 - 然后不得不更改我的免费礼品项目,因为它说它无法将该项目运送到我的地址???

SkinStore 回复2024-06-06

Hello Abby, Thank you for leaving your review. I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you. I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so. Kind Regards, Kayleigh

我喜欢这个网站

我喜欢这个网站、价格和/或优惠。我衷心希望您能继续经营 Nuxe Men 系列。我很失望,您似乎不再拥有除臭剂、须后水或 nuxellesence 产品了。

SkinStore 回复2024-06-03

Hello, Thank you for taking the time to leave your review, we value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback. Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Kind regards, Jane

一站式商店

很棒的产品并且易于浏览网站!

SkinStore 回复2024-05-30

Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane

我在 11 月份订购了 6 支 Neom 蜡烛……

我在 2023 年 11 月订购了 6 支 Neom 蜡烛。在 2023 年 12 月 13 日,我向 SkinStore 提出了交货问题,因为这些物品从未交货,并且从 13/12 开始我多次追查它们。 这是一次糟糕的经历,我很高兴地说目前正在处理退款。 谢谢。

SkinStore 回复2024-05-31

Hello, Thank you for your review. I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team. Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist. Kind regards, Liam

我订购的眼部产品收到以来最糟糕的客户服务

我订购了一款眼部产品,收到后发现该产品确实不好。它是眼睛下方的棕色,应该是漂亮的奶油色浅色。我立即联系客服退货。五周后他们绝对拒绝了,仍然来来回回拒绝让我退回他们要求大量照片的产品。我把所有照片都发了,他们还是拒绝。这是 104 美元。这是我一直使用的产品,不完全是它看起来的样子,这个产品是棕色的,它烧伤了我的眼睛。我试图通过他们的政策退回产品,但发现这是我一生中遇到过的最糟糕的客户服务。他们确实不让我退货。我并不是在寻找免费产品。我不想退回我订购的其他商品,只是退回一件坏商品,所以请注意。

SkinStore 回复2024-06-03

Hello, Thank you for taking the time to leave your review. I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible. I look forward to resolving this for you. Kind regards, Liam

网站很容易浏览,而且我…

网站很容易浏览,我真的很享受浏览、寻找优惠的时间。

SkinStore 回复2024-05-28

Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane

很棒的产品和公司。

运输和价格都很棒!

SkinStore 回复2024-05-28

Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane

产品范围

产品范围、定价、订购便捷性。

SkinStore 回复2024-05-28

Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane

快速且容易找到

快速且容易找到。 高效的退房。

SkinStore 回复2024-05-28

Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane

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